Accredited Residential Manager - ARM
Certification
Emotional Intelligence - correct answer ✔The ability to monitor one's own
and others' feelings and emotions, to discriminate among them and to use to
use this information to guides one's thinking and actions.
Job Analysis - correct answer ✔Is the process of identifying essential Skills,
Knowledge, and Abilities required to perform a job; Forms the basis of all
subsequent human resources activity.
Behavioral - correct answer ✔A type of question asked by an interviewer to
determine a persons disposition based on previous behavior in particular
situations.
Orientation - correct answer ✔Is the process of informing new employees
what is expected of them on the job as well as making them feel welcome and
comfortable.
Avoiding/Avoidance - correct answer ✔Is a style of conflict resolution in
which a person withdraws from the issue and/or side-steps the conflict.
Employee Handbook - correct answer ✔Generally the most common format
used to communicate company policies, vision, and mission.
Job Description - correct answer ✔Defines the job in terms the
responsibilities, reporting structure, and the Skills, Knowledge, and Abilities
required to fulfill the duties of the position as identified in the Job Analysis.
,Recruiting - correct answer ✔The process of identifying and attracting
qualified job applicants.
Job Knowledge - correct answer ✔A type of question asked by an
interviewer to determine whether the applicant has the necessary knowledge
to perform the job.
Collaborative - correct answer ✔Style of conflict resolution in which parties
work together to solve the problem, and have confidence in each other as
partners.
Performance Feedback - correct answer ✔An ongoing process in which the
manager and employee have constructive conversations related to
performance.
Kinesthetic - correct answer ✔A type of learner that learns best with a hands
on approach and explore the physical world; also called Tactile Learners.
Autocratic - correct answer ✔A style of management in which decisions are
imposed on subordinates; also known as Theory X management,where
managers believe people dislike work and must be told what to do.
Coaching - correct answer ✔Is used to develop employees rather than
address specific behaviors and performance.
Equal Employment Opportunity Commission - correct answer ✔EEOC
Rent Roll/Collections Report - correct answer ✔A listing of all units showing
the residents' name, rental rate, and status of collections.
, Delinquency Report - correct answer ✔The report that tracks late payments
of rent, updated monthly and sent to owner in the reports.
Budget Variance - correct answer ✔Is a difference in the amount forecast for
an account in a budget, and the actual amount spent or earned in the account.
Gross Potential Income (GPI) - correct answer ✔Total income possible of a
property if 100% occupied and 100% of rent collected.
Loss to Lease - correct answer ✔The amount of money "lost" due to rents
being less than market rent.
Vacancy and Collection Loss - correct answer ✔The amount of potential
income not being acquired due to vacancy or non-payment of leased space.
Effective Gross Income - correct answer ✔EGI
Effective Gross Income (EGI) - correct answer ✔Net rent revenue plus
miscellaneous income minus vacancy and collection loss; Income - other
expenses = ?
Net Operating Income. - correct answer ✔NOI
Net Operating Income (NOI) - correct answer ✔Total Collections, less
operating expenses, that goes to lenders (in the form of Debt Service) and
owners (in the form of Return On Investment). EGI-OE=?
Annual Debt Service - correct answer ✔ADS
Certification
Emotional Intelligence - correct answer ✔The ability to monitor one's own
and others' feelings and emotions, to discriminate among them and to use to
use this information to guides one's thinking and actions.
Job Analysis - correct answer ✔Is the process of identifying essential Skills,
Knowledge, and Abilities required to perform a job; Forms the basis of all
subsequent human resources activity.
Behavioral - correct answer ✔A type of question asked by an interviewer to
determine a persons disposition based on previous behavior in particular
situations.
Orientation - correct answer ✔Is the process of informing new employees
what is expected of them on the job as well as making them feel welcome and
comfortable.
Avoiding/Avoidance - correct answer ✔Is a style of conflict resolution in
which a person withdraws from the issue and/or side-steps the conflict.
Employee Handbook - correct answer ✔Generally the most common format
used to communicate company policies, vision, and mission.
Job Description - correct answer ✔Defines the job in terms the
responsibilities, reporting structure, and the Skills, Knowledge, and Abilities
required to fulfill the duties of the position as identified in the Job Analysis.
,Recruiting - correct answer ✔The process of identifying and attracting
qualified job applicants.
Job Knowledge - correct answer ✔A type of question asked by an
interviewer to determine whether the applicant has the necessary knowledge
to perform the job.
Collaborative - correct answer ✔Style of conflict resolution in which parties
work together to solve the problem, and have confidence in each other as
partners.
Performance Feedback - correct answer ✔An ongoing process in which the
manager and employee have constructive conversations related to
performance.
Kinesthetic - correct answer ✔A type of learner that learns best with a hands
on approach and explore the physical world; also called Tactile Learners.
Autocratic - correct answer ✔A style of management in which decisions are
imposed on subordinates; also known as Theory X management,where
managers believe people dislike work and must be told what to do.
Coaching - correct answer ✔Is used to develop employees rather than
address specific behaviors and performance.
Equal Employment Opportunity Commission - correct answer ✔EEOC
Rent Roll/Collections Report - correct answer ✔A listing of all units showing
the residents' name, rental rate, and status of collections.
, Delinquency Report - correct answer ✔The report that tracks late payments
of rent, updated monthly and sent to owner in the reports.
Budget Variance - correct answer ✔Is a difference in the amount forecast for
an account in a budget, and the actual amount spent or earned in the account.
Gross Potential Income (GPI) - correct answer ✔Total income possible of a
property if 100% occupied and 100% of rent collected.
Loss to Lease - correct answer ✔The amount of money "lost" due to rents
being less than market rent.
Vacancy and Collection Loss - correct answer ✔The amount of potential
income not being acquired due to vacancy or non-payment of leased space.
Effective Gross Income - correct answer ✔EGI
Effective Gross Income (EGI) - correct answer ✔Net rent revenue plus
miscellaneous income minus vacancy and collection loss; Income - other
expenses = ?
Net Operating Income. - correct answer ✔NOI
Net Operating Income (NOI) - correct answer ✔Total Collections, less
operating expenses, that goes to lenders (in the form of Debt Service) and
owners (in the form of Return On Investment). EGI-OE=?
Annual Debt Service - correct answer ✔ADS
