NCOM 1000 MIDTERM WITH
COMPLETE SOLUTIONS
3 steps of direct perception checking - ANSWER-1. SAY WHAT - a clear
description of the behaviour you observed
2. SO WHAT - listen to their perspective and explore gaps; two possible
interpretations of the behaviour
3. NOW WHAT - re-interpret, pose a clarifying question, and build empathy
Mixed model of EI - ANSWER-Daniel Goleman - theory combines abilities with
personality traits. two competencies of mixed EI:
1. personal
2. social
4 styles of communication - ANSWER-aggressive, passive, passive-
aggressive, assertive
,aggressive communication style - ANSWER-more concerned with own needs
than those of others, can be abusive towards others (dominating group
discussions, invading others personal space, interrupting, etc.)
passive aggressive communication style - ANSWER-indirectly aggressive but
can still be abusive, believe their needs are as or more valuable (gossiping,
body language incongruent with verbal, sabotaging or resisting change)
passive communication style - ANSWER-believe their opinions, values, or
needs are not as important as others (apologizing frequently, using
excessive language, discounting one's own opinion, etc.)
assertive communication style - ANSWER-individuals recognize their needs
as well as other's needs are important. most respectful and professional
style. (respecting other's perspectives even when disagreeing, respecting
personal space, respectful language, etc.)
verbal communication - ANSWER-refers to the actual words used when
conveying a message
, nonverbal communication - ANSWER-involves tone, facial expression, stance,
gestures, intonation, and pace - represents 80%-90% of what is being
communicated
small group communication - ANSWER-2 to 15 individuals participating in the
exchange of thoughts, ideas and information
public communication - ANSWER-Communication that occurs at least 12 ft
away, often by presenting in a class or at conferences
what is miscommunication - ANSWER-when the receiver's understanding of
the message differs from what the sender was intending.
linear model of communication - ANSWER-Created by Claude Shannon
* a one-way process - 7 basic elements -
sender ---> encodes ---> message ---> receiver ---> decodes
* Channel - how encoded message is being sent
* Noise - presents opportunity for interference
COMPLETE SOLUTIONS
3 steps of direct perception checking - ANSWER-1. SAY WHAT - a clear
description of the behaviour you observed
2. SO WHAT - listen to their perspective and explore gaps; two possible
interpretations of the behaviour
3. NOW WHAT - re-interpret, pose a clarifying question, and build empathy
Mixed model of EI - ANSWER-Daniel Goleman - theory combines abilities with
personality traits. two competencies of mixed EI:
1. personal
2. social
4 styles of communication - ANSWER-aggressive, passive, passive-
aggressive, assertive
,aggressive communication style - ANSWER-more concerned with own needs
than those of others, can be abusive towards others (dominating group
discussions, invading others personal space, interrupting, etc.)
passive aggressive communication style - ANSWER-indirectly aggressive but
can still be abusive, believe their needs are as or more valuable (gossiping,
body language incongruent with verbal, sabotaging or resisting change)
passive communication style - ANSWER-believe their opinions, values, or
needs are not as important as others (apologizing frequently, using
excessive language, discounting one's own opinion, etc.)
assertive communication style - ANSWER-individuals recognize their needs
as well as other's needs are important. most respectful and professional
style. (respecting other's perspectives even when disagreeing, respecting
personal space, respectful language, etc.)
verbal communication - ANSWER-refers to the actual words used when
conveying a message
, nonverbal communication - ANSWER-involves tone, facial expression, stance,
gestures, intonation, and pace - represents 80%-90% of what is being
communicated
small group communication - ANSWER-2 to 15 individuals participating in the
exchange of thoughts, ideas and information
public communication - ANSWER-Communication that occurs at least 12 ft
away, often by presenting in a class or at conferences
what is miscommunication - ANSWER-when the receiver's understanding of
the message differs from what the sender was intending.
linear model of communication - ANSWER-Created by Claude Shannon
* a one-way process - 7 basic elements -
sender ---> encodes ---> message ---> receiver ---> decodes
* Channel - how encoded message is being sent
* Noise - presents opportunity for interference
