HCA 101 REVIEW WRITTEN PORTION
QUESTIONS AND 100% CORRECT
ANSWERS 2024
What promotes openness to diversity in a health care profession - ANSWER Self-awareness
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When gathering information the health care professional must consider what major factors -
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ANSWER Possible responses of the person providing the information
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Effects of the environment on any response
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The possible sensitive nature of the required information
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Conflict - ANSWER A clash between opposing interests and ideas.
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Guidelines when dealing with an angry client - ANSWER patience and understanding
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actively listening Z
give time and space
Z Z Z
try to engage in conversation to figure out the problem
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respect
Characteristics of an assertive person - ANSWER does not want to hurt or offend others
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direct, honest, and sincere communication
Z Z Z Z
A "powerful non-verbal from of communication" is what? - ANSWER Touch
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What are the 4 Rs of reconciliation - ANSWER Remember- The HISTORY
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Reflect- The basis of our personal assumptions
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Recognize -The effects of the power imbalance
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QUESTIONS AND 100% CORRECT
ANSWERS 2024
What promotes openness to diversity in a health care profession - ANSWER Self-awareness
Z Z Z Z Z Z Z Z Z Z Z Z
When gathering information the health care professional must consider what major factors -
Z Z Z Z Z Z Z Z Z Z Z Z
ANSWER Possible responses of the person providing the information
Z Z Z Z Z Z Z Z Z
Effects of the environment on any response
Z Z Z Z Z Z
The possible sensitive nature of the required information
Z Z Z Z Z Z Z
Conflict - ANSWER A clash between opposing interests and ideas.
Z Z Z Z Z Z Z Z Z
Guidelines when dealing with an angry client - ANSWER patience and understanding
Z Z Z Z Z Z Z Z Z Z Z Z
actively listening Z
give time and space
Z Z Z
try to engage in conversation to figure out the problem
Z Z Z Z Z Z Z Z Z Z
respect
Characteristics of an assertive person - ANSWER does not want to hurt or offend others
Z Z Z Z Z Z Z Z Z Z Z Z Z Z
direct, honest, and sincere communication
Z Z Z Z
A "powerful non-verbal from of communication" is what? - ANSWER Touch
Z Z Z Z Z Z Z Z Z Z
What are the 4 Rs of reconciliation - ANSWER Remember- The HISTORY
Z Z Z Z Z Z Z Z Z Z Z
Reflect- The basis of our personal assumptions
Z Z Z Z Z Z
Recognize -The effects of the power imbalance
Z Z Z Z Z Z
