Cigna Certification 2024: Questions & Proper Answers
Which of the following is true regarding our paper Scope of Appointment
(SOA) guidance for brokers?
a. Broker agents must submit a paper SOA along with the enrollment form
b. Broker agents may choose to submit or not submit a paper SOA with an
application
c. Broker agents are exempt from the SOA monitoring process
d. A broker agent will not incur an SOA violation even if we find 5 or more
non-compliant SOAs
e. If a broker agent submits a paper SOA with an application, he or she does
not have to store the SOA for 10 years Right Ans - B
When verifying if a doctor is in the Cigna Healthcare network, which of the
following is correct?
You should verify doctors and other providers using the Provider Lookup
Tool, download the daily provider spreadsheets from the resource library
and/or call the CARL Unit
Any doctor in the Cigna Healthcare network is also in the Cigna Healthcare
Medicaid network
You only need to confirm that the doctor is in the network. No need to verify
specialists or any other providers
You should verify doctors and other providers by using Web MD and similar
websites to verify that a doctor is in the network Right Ans - You should
verify doctors and other providers using the Provider Lookup Tool, download
the daily provider spreadsheets from the resource library and/or call the
CARL Unit
Lucas, a licensed agent has been contracted and appointed by Cigna
Healthcare Medicare. Which of the following does he still need to do in order
to complete all requirements to sell Cigna Medicare plans?
Nothing. He is ready to sell Cigna Healthcare Medicare.
Get ready to market and sell compliantly
Complete all required Cigna Healthcare training
Both B. and C. Right Ans - Both B. and C.
Which of the following is applicable when discussing the benefits in any of our
plans?
Use the Summary of Benefits and cover all the benefits of the plan
Which of the following is true regarding our paper Scope of Appointment
(SOA) guidance for brokers?
a. Broker agents must submit a paper SOA along with the enrollment form
b. Broker agents may choose to submit or not submit a paper SOA with an
application
c. Broker agents are exempt from the SOA monitoring process
d. A broker agent will not incur an SOA violation even if we find 5 or more
non-compliant SOAs
e. If a broker agent submits a paper SOA with an application, he or she does
not have to store the SOA for 10 years Right Ans - B
When verifying if a doctor is in the Cigna Healthcare network, which of the
following is correct?
You should verify doctors and other providers using the Provider Lookup
Tool, download the daily provider spreadsheets from the resource library
and/or call the CARL Unit
Any doctor in the Cigna Healthcare network is also in the Cigna Healthcare
Medicaid network
You only need to confirm that the doctor is in the network. No need to verify
specialists or any other providers
You should verify doctors and other providers by using Web MD and similar
websites to verify that a doctor is in the network Right Ans - You should
verify doctors and other providers using the Provider Lookup Tool, download
the daily provider spreadsheets from the resource library and/or call the
CARL Unit
Lucas, a licensed agent has been contracted and appointed by Cigna
Healthcare Medicare. Which of the following does he still need to do in order
to complete all requirements to sell Cigna Medicare plans?
Nothing. He is ready to sell Cigna Healthcare Medicare.
Get ready to market and sell compliantly
Complete all required Cigna Healthcare training
Both B. and C. Right Ans - Both B. and C.
Which of the following is applicable when discussing the benefits in any of our
plans?
Use the Summary of Benefits and cover all the benefits of the plan
