,Test Bank For Business Communication 10th Edition
Chapter 1. Business Communication in the Digital Age
Chapter 1. Business Communication in the Digital Age
1. 001: Future-proof occupations include those that involve data pr
Future-proof occupations include those that involve data processing and
operating machinery.
a. True
*b. False
2. 002: Todayâ™s new communication technologies have made writing
Today’s new communication technologies have made writing skills less
important than in the past.
a. True
*b. False
3. 003: E-commerce refers to mobile technology businesses.
E-commerce refers to mobile technology businesses.
a. True
*b. False
4. 004: Your comments on LinkedIn, Instagram, Facebook can help you
Your comments on LinkedIn, Instagram, Facebook can help you build your
professional brand.
*a. True
b. False
5. 005: Fake news refers to misinformation that comes from both acc
Fake news refers to misinformation that comes from both accidental
untruth and intentional untruth.
*a. True
b. False
6. 006: Flattened management hierarchies allow companies to react m
Flattened management hierarchies allow companies to react more quickly
to market changes.
*a. True
b. False
7. 007: Diverse workforces are more likely to create the products t
Diverse workforces are more likely to create the products that
consumers demand.
*a. True
1
,Test Bank For Business Communication 10th Edition
Chapter 1. Business Communication in the Digital Age
b. False
8. 008: Sharing economy refers to full-time positions being divided
Sharing economy refers to full-time positions being divided over two
employees working part-time.
a. True
*b. False
9. 009: E-mail is rapidly becoming the preferred communication chan
E-mail is rapidly becoming the preferred communication channel for
online customer service.
a. True
*b. False
10. 010: Backchannel communication refers to the conversations that
Backchannel communication refers to the conversations that occur prior
to a meeting or presentation to aid in its planning.
a. True
*b. False
11. 011: Internal communication includes sharing ideas and messages
Internal communication includes sharing ideas and messages with
superiors, coworkers, and subordinates.
*a. True
b. False
12. 012: Maxwell is sending an e-mail message to the Securities and
Maxwell is sending an e-mail message to the Securities and Exchange
Commission to ask about a specific Sarbanes-Oxley regulation. This is
an example of internal communication.
a. True
*b. False
13. 013: According to media richness theory, face-to-face conversati
According to media richness theory, face-to-face conversations are the
richest because they provide more helpful cues and allow for immediate
feedback.
*a. True
b. False
2
, Test Bank For Business Communication 10th Edition
Chapter 1. Business Communication in the Digital Age
14. 014: Social presence is greater in asynchronous communication (e
Social presence is greater in asynchronous communication (e-mail, forum
post) than in synchronous communication (live chat, IM).
a. True
*b. False
15. 015: Information flows through formal communication channels in
Information flows through formal communication channels in three
directions: downward, upward, and spiral.
a. True
*b. False
16. 016: Melinda, a company department manager, frequently communica
Melinda, a company department manager, frequently communicates via text
messages with other department managers within the company. This is an
example of an upward flow of communication.
a. True
*b. False
17. 017: David, a payroll clerk, came up with an idea for processing
David, a payroll clerk, came up with an idea for processing payroll
more efficiently and presented it to the Human Resources Department
manager. This is an example of an upward flow of communication.
*a. True
b. False
18. 018: A companyâ™s CEO has developed a five-year strategic plan
A company’s CEO has developed a five-year strategic plan and will share
it with all employees. This is an example of downward communication.
*a. True
b. False
19. 019: To improve information flow, many of today's c
To improve information flow, many of today's companies have decreased
the number of operating units and managers, thereby shortening lines of
communication.
*a. True
b. False
20. 020: Managers can use the grapevine productively by sharing bad
Managers can use the grapevine productively by sharing bad news as well
as good news.
3
Chapter 1. Business Communication in the Digital Age
Chapter 1. Business Communication in the Digital Age
1. 001: Future-proof occupations include those that involve data pr
Future-proof occupations include those that involve data processing and
operating machinery.
a. True
*b. False
2. 002: Todayâ™s new communication technologies have made writing
Today’s new communication technologies have made writing skills less
important than in the past.
a. True
*b. False
3. 003: E-commerce refers to mobile technology businesses.
E-commerce refers to mobile technology businesses.
a. True
*b. False
4. 004: Your comments on LinkedIn, Instagram, Facebook can help you
Your comments on LinkedIn, Instagram, Facebook can help you build your
professional brand.
*a. True
b. False
5. 005: Fake news refers to misinformation that comes from both acc
Fake news refers to misinformation that comes from both accidental
untruth and intentional untruth.
*a. True
b. False
6. 006: Flattened management hierarchies allow companies to react m
Flattened management hierarchies allow companies to react more quickly
to market changes.
*a. True
b. False
7. 007: Diverse workforces are more likely to create the products t
Diverse workforces are more likely to create the products that
consumers demand.
*a. True
1
,Test Bank For Business Communication 10th Edition
Chapter 1. Business Communication in the Digital Age
b. False
8. 008: Sharing economy refers to full-time positions being divided
Sharing economy refers to full-time positions being divided over two
employees working part-time.
a. True
*b. False
9. 009: E-mail is rapidly becoming the preferred communication chan
E-mail is rapidly becoming the preferred communication channel for
online customer service.
a. True
*b. False
10. 010: Backchannel communication refers to the conversations that
Backchannel communication refers to the conversations that occur prior
to a meeting or presentation to aid in its planning.
a. True
*b. False
11. 011: Internal communication includes sharing ideas and messages
Internal communication includes sharing ideas and messages with
superiors, coworkers, and subordinates.
*a. True
b. False
12. 012: Maxwell is sending an e-mail message to the Securities and
Maxwell is sending an e-mail message to the Securities and Exchange
Commission to ask about a specific Sarbanes-Oxley regulation. This is
an example of internal communication.
a. True
*b. False
13. 013: According to media richness theory, face-to-face conversati
According to media richness theory, face-to-face conversations are the
richest because they provide more helpful cues and allow for immediate
feedback.
*a. True
b. False
2
, Test Bank For Business Communication 10th Edition
Chapter 1. Business Communication in the Digital Age
14. 014: Social presence is greater in asynchronous communication (e
Social presence is greater in asynchronous communication (e-mail, forum
post) than in synchronous communication (live chat, IM).
a. True
*b. False
15. 015: Information flows through formal communication channels in
Information flows through formal communication channels in three
directions: downward, upward, and spiral.
a. True
*b. False
16. 016: Melinda, a company department manager, frequently communica
Melinda, a company department manager, frequently communicates via text
messages with other department managers within the company. This is an
example of an upward flow of communication.
a. True
*b. False
17. 017: David, a payroll clerk, came up with an idea for processing
David, a payroll clerk, came up with an idea for processing payroll
more efficiently and presented it to the Human Resources Department
manager. This is an example of an upward flow of communication.
*a. True
b. False
18. 018: A companyâ™s CEO has developed a five-year strategic plan
A company’s CEO has developed a five-year strategic plan and will share
it with all employees. This is an example of downward communication.
*a. True
b. False
19. 019: To improve information flow, many of today's c
To improve information flow, many of today's companies have decreased
the number of operating units and managers, thereby shortening lines of
communication.
*a. True
b. False
20. 020: Managers can use the grapevine productively by sharing bad
Managers can use the grapevine productively by sharing bad news as well
as good news.
3
