AETNA (2024/2025) – Individual Prescription Drug
Plans - Mastery Test
What reports are available on producer World
Commission Report
Pending App Report
Licensing Report
Medicare BOB - ANSWER All 4 answers
What are the requirements you need to complete in to be ready to sell?
Complete onboarding and obtain confirmation that you are RTS with Aetna
Have an active health insurance license in the applicable State
Pass the Aetna - ANSWER All answers
There are three wasy to verify your ready to sell status
TRUE or FALSE - ANSWER TRUE
You may ALTER CMS materials to suit your specific needs
TRUE or False - ANSWER False
An Agent is not permitted to make additional contact with a member who requests to
cancel or withdraw their enrollment application
TRUE or FALSE - ANSWER True
Compensation includes:
Testing Costs
Reimbursement for mileage
Commission
Training Certification - ANSWER Commission
A signed Medicare enrollment app must reach us within 2 calendar days of when it is
received from the beneficiary
TRUE or FALSE - ANSWER TRUE
For online applications, access to Aetna Medicare's Think Agent app available on
Ipad, Android or Windows platforms
TRUE or FALSE - ANSWER TRUE
If two applications are submitted for the member with the same agent signature date
and plan selection, one of the applications will be treated as duplicate
TRUE or FALSE - ANSWER TRUE
For Aetna Medicare Part D Enrollment, you must enter the enrollment application
into agent portal within 24 hours of receiving the application from the beneficiary
, TRUE or FALSE - ANSWER TRUE
Mail order prescription drug services are not available on silver script plans
TRUE or FALSE - ANSWER False
What tiers does Aetna place brand name drugs on? - ANSWER 3,4, & 5
Members can fill a prescription for up10 day supply for a month's copay when
traveling and cannot access a network pharmacy
TRUE or FALSE - ANSWER TRUE
When are Part D vaccines eligible for $0 Copay - ANSWER When it is
recommended by the CDC
When enrolling using a paper application for PDP what must happen?
The paper application must be mailed and faxed to complete the enrollment
The paper application must be mailed to Silver Script and the enrollment is complete
The application must be entered into the portal before sending the paper the paper
app to silver script
The paper application must be sent to Silver Script and once receipt is confirmed, it
must be entered into the portal - ANSWER The application must be entered into the
portal before sending the paper the paper app to silver script
Phone Enrollments are allowed for any beneficiary
TRUE or FALSE - ANSWER FALSE
Once Submitted who can cancel an enrollment application before the effective date?
The client's doctor
The enrollment application cannot be cancelled
The Client
The client's writing agent as long as they do so before the effective date of the plan -
ANSWER The Client
Agents must submit the original documentation for the enrollment within 24 hours
after the application date has been entered into the Agent Portal
TRUE or False - ANSWER TRUE
Which statement is True about enrollments?
The email enrollment is unique to each client and application and may only be used
one time
Plans - Mastery Test
What reports are available on producer World
Commission Report
Pending App Report
Licensing Report
Medicare BOB - ANSWER All 4 answers
What are the requirements you need to complete in to be ready to sell?
Complete onboarding and obtain confirmation that you are RTS with Aetna
Have an active health insurance license in the applicable State
Pass the Aetna - ANSWER All answers
There are three wasy to verify your ready to sell status
TRUE or FALSE - ANSWER TRUE
You may ALTER CMS materials to suit your specific needs
TRUE or False - ANSWER False
An Agent is not permitted to make additional contact with a member who requests to
cancel or withdraw their enrollment application
TRUE or FALSE - ANSWER True
Compensation includes:
Testing Costs
Reimbursement for mileage
Commission
Training Certification - ANSWER Commission
A signed Medicare enrollment app must reach us within 2 calendar days of when it is
received from the beneficiary
TRUE or FALSE - ANSWER TRUE
For online applications, access to Aetna Medicare's Think Agent app available on
Ipad, Android or Windows platforms
TRUE or FALSE - ANSWER TRUE
If two applications are submitted for the member with the same agent signature date
and plan selection, one of the applications will be treated as duplicate
TRUE or FALSE - ANSWER TRUE
For Aetna Medicare Part D Enrollment, you must enter the enrollment application
into agent portal within 24 hours of receiving the application from the beneficiary
, TRUE or FALSE - ANSWER TRUE
Mail order prescription drug services are not available on silver script plans
TRUE or FALSE - ANSWER False
What tiers does Aetna place brand name drugs on? - ANSWER 3,4, & 5
Members can fill a prescription for up10 day supply for a month's copay when
traveling and cannot access a network pharmacy
TRUE or FALSE - ANSWER TRUE
When are Part D vaccines eligible for $0 Copay - ANSWER When it is
recommended by the CDC
When enrolling using a paper application for PDP what must happen?
The paper application must be mailed and faxed to complete the enrollment
The paper application must be mailed to Silver Script and the enrollment is complete
The application must be entered into the portal before sending the paper the paper
app to silver script
The paper application must be sent to Silver Script and once receipt is confirmed, it
must be entered into the portal - ANSWER The application must be entered into the
portal before sending the paper the paper app to silver script
Phone Enrollments are allowed for any beneficiary
TRUE or FALSE - ANSWER FALSE
Once Submitted who can cancel an enrollment application before the effective date?
The client's doctor
The enrollment application cannot be cancelled
The Client
The client's writing agent as long as they do so before the effective date of the plan -
ANSWER The Client
Agents must submit the original documentation for the enrollment within 24 hours
after the application date has been entered into the Agent Portal
TRUE or False - ANSWER TRUE
Which statement is True about enrollments?
The email enrollment is unique to each client and application and may only be used
one time
