Name: Score:
119 Multiple choice questions
Term 1 of 119
What are the three main elements of a broadband cable network?
The customer service center; the billing department; and the marketing team.
The headend; the distribution network composed of coaxial cable and/or fiber-optic
cable; the drop at the customer premises.
The satellite uplink; the content creation studio; and the advertising agency.
The online streaming platform; the social media team; and the analytics department.
Term 2 of 119
Which of the following reflects the "Paraphrasing" technique?
Customer: "My internet quit working and I work from home". Representative: "We need to
get this problem fixed right away so that you can get back to work!"
The headend; the distribution network composed of coaxial cable and/or fiber-optic
cable; the drop at the customer premises.
Safety training; PPE; inspecting climbing equipment; testing utility poles before
climbing; and working with hazardous substances.
Video signals are amplitude modulated; audio signals are frequency modulated; and
color signals are amplitude and phase modulated.
Term 3 of 119
What is the term used to describe physical, emotional, and mental exhaustion brought about
by unrelieved stress?
Burnout.
Anger.
Obsessive-compulsive Disorder.
High-definition.
,Term 4 of 119
The heart beating faster, the pupils dilating, and oxygen rushing to the muscle groups are all
physical attributes that happen when the body prepares itself for which of the following?
fiber-optic technology.
"Fight or flight."
prejudices
distress.
Term 5 of 119
Digital and analog signals are different in that
Digital signals are always transmitted over fiber optic cables.
Analog networks require less bandwidth than digital networks.
Analog signals can be easily converted into digital formats for transmission.
Digital networks can combine, or multiplex, several different signals into one
transmission.
Term 6 of 119
Without a wired or optical connection, fixed wireless and fixed optical companies deliver HSD
High-speed data to the customer
Relying on fiber optic cables buried underground for direct connections.
Using traditional telephone lines exclusively for data transmission.
Providing internet access through satellite dishes installed on homes.
Using a radio transmitter at the CO, where there is a connection to the Internet through
which a customer links to an ISP
,Term 7 of 119
What signal modulation technique do broadband cable operators use to transport DTV
signals through the cable network?
ASK
QAM
FSK
OFDM
Term 8 of 119
What terrestrial transmission technology did the ATSC select?
Stop, look, and listen."
Eight-level vestigial sideband (8-VSB)
Amplitude modulation- vestigial sideband (am-vsb)
Noise and physical distance.
Term 9 of 119
The statement, "Thanks for calling, Mr. Scherz. I'd be happy to assist you with your questions!"
is an example of which of the following?
Addressing the customer in a dismissive manner.
Ignoring the customer's name and speaking generically.
Greeting the customer using his/her name so he/she feels special.
Using a scripted response that lacks personalization.
, Term 10 of 119
Which occupation makes the top 10 list of nearly every published piece of research on stress?
Customer service.
Customer satisfaction.
Inspection section.
Document control.
Term 11 of 119
What should you be looking for when analyzing the network design maps to troubleshoot a
problem?
The device common to those customers affected before traveling to make signal status
checks.
The type of equipment used by the customers in their homes.
The historical data of service outages in the area.
The geographic location of the customers to determine service availability.
Term 12 of 119
RF distribution taps provide an interface between the HFC distribution network and the
customer drop system.
Amplifiers require a direct connection to solar panels for operation.
The DC power supply within an amplifier housing provides 24-volts DC by converting
from 60-or 90-volts AC (VAC).
The power supply is designed to work only with digital signals.
Amplifiers operate solely on battery power without any external connections.
119 Multiple choice questions
Term 1 of 119
What are the three main elements of a broadband cable network?
The customer service center; the billing department; and the marketing team.
The headend; the distribution network composed of coaxial cable and/or fiber-optic
cable; the drop at the customer premises.
The satellite uplink; the content creation studio; and the advertising agency.
The online streaming platform; the social media team; and the analytics department.
Term 2 of 119
Which of the following reflects the "Paraphrasing" technique?
Customer: "My internet quit working and I work from home". Representative: "We need to
get this problem fixed right away so that you can get back to work!"
The headend; the distribution network composed of coaxial cable and/or fiber-optic
cable; the drop at the customer premises.
Safety training; PPE; inspecting climbing equipment; testing utility poles before
climbing; and working with hazardous substances.
Video signals are amplitude modulated; audio signals are frequency modulated; and
color signals are amplitude and phase modulated.
Term 3 of 119
What is the term used to describe physical, emotional, and mental exhaustion brought about
by unrelieved stress?
Burnout.
Anger.
Obsessive-compulsive Disorder.
High-definition.
,Term 4 of 119
The heart beating faster, the pupils dilating, and oxygen rushing to the muscle groups are all
physical attributes that happen when the body prepares itself for which of the following?
fiber-optic technology.
"Fight or flight."
prejudices
distress.
Term 5 of 119
Digital and analog signals are different in that
Digital signals are always transmitted over fiber optic cables.
Analog networks require less bandwidth than digital networks.
Analog signals can be easily converted into digital formats for transmission.
Digital networks can combine, or multiplex, several different signals into one
transmission.
Term 6 of 119
Without a wired or optical connection, fixed wireless and fixed optical companies deliver HSD
High-speed data to the customer
Relying on fiber optic cables buried underground for direct connections.
Using traditional telephone lines exclusively for data transmission.
Providing internet access through satellite dishes installed on homes.
Using a radio transmitter at the CO, where there is a connection to the Internet through
which a customer links to an ISP
,Term 7 of 119
What signal modulation technique do broadband cable operators use to transport DTV
signals through the cable network?
ASK
QAM
FSK
OFDM
Term 8 of 119
What terrestrial transmission technology did the ATSC select?
Stop, look, and listen."
Eight-level vestigial sideband (8-VSB)
Amplitude modulation- vestigial sideband (am-vsb)
Noise and physical distance.
Term 9 of 119
The statement, "Thanks for calling, Mr. Scherz. I'd be happy to assist you with your questions!"
is an example of which of the following?
Addressing the customer in a dismissive manner.
Ignoring the customer's name and speaking generically.
Greeting the customer using his/her name so he/she feels special.
Using a scripted response that lacks personalization.
, Term 10 of 119
Which occupation makes the top 10 list of nearly every published piece of research on stress?
Customer service.
Customer satisfaction.
Inspection section.
Document control.
Term 11 of 119
What should you be looking for when analyzing the network design maps to troubleshoot a
problem?
The device common to those customers affected before traveling to make signal status
checks.
The type of equipment used by the customers in their homes.
The historical data of service outages in the area.
The geographic location of the customers to determine service availability.
Term 12 of 119
RF distribution taps provide an interface between the HFC distribution network and the
customer drop system.
Amplifiers require a direct connection to solar panels for operation.
The DC power supply within an amplifier housing provides 24-volts DC by converting
from 60-or 90-volts AC (VAC).
The power supply is designed to work only with digital signals.
Amplifiers operate solely on battery power without any external connections.
