Texas Roadhouse Server Validation
UPDATED Actual Exam Questions and
CORRECT Answers
What is our mission statement? - CORRECT ANSWER- ✔✔Legendary Food, Legendary
Service
What is our story? - CORRECT ANSWER- ✔✔Legendary Margaritas, Ice Cold Beers, Hand
Cut Steaks, Made-from-Scratch Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone
Ribs
What should you do if your table tells you their silverware or plate is dirty? - CORRECT
ANSWER- ✔✔Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone? - CORRECT ANSWER- ✔✔40-140
When should you wash your hands? - CORRECT ANSWER- ✔✔After using the restroom,
bussing plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you? - CORRECT ANSWER- ✔✔HEART
means giving legendary service to every customer. Greeting tables and serving tables with an
amazing and attentive attitude that ensures your customers will want to come back.
What does H.E.A.R.T. stand for? - CORRECT ANSWER- ✔✔Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy? - CORRECT ANSWER- ✔✔Friendly, Energetic, and Fun
, Describe what happens during howdy step? - CORRECT ANSWER- ✔✔Welcome with
smile and eye contact, greet immediately and flag table, recognize first-time-guest and tell
story, do table inventory, suggest specific drinks and apps, take drinks (check ids) and app
orders, ring in drinks and apps
How long do you have to greet your table? - CORRECT ANSWER- ✔✔15-45 sec
What should you check for when greeting your table? - CORRECT ANSWER- ✔✔plates,
silverware, bread, peanuts
What three words describe engage? - CORRECT ANSWER- ✔✔knowledgeable, passionate,
care/concern
What happens during the engage step? - CORRECT ANSWER- ✔✔serve drinks, use drink
name and offer straws, offer menu assistance, suggestively sell/upsell, take order with pivot
points, repeat order, describe steak temps, refill bread (if needed), ring in order
How long do you have to ring in drinks? - CORRECT ANSWER- ✔✔2-3 min
What to do if your table gives you an appetizer order and entrée order at the same time? -
CORRECT ANSWER- ✔✔Wait 5 minutes to ring in food or wait till appetizer is delivered to
table
What items should you be suggesting? - CORRECT ANSWER- ✔✔upsells (loadings like
mushrooms/onions, cheese and bacon, or marshmallows and caramel), drinks from bar
How long should it take you to ring in drinks/apps/entrees? - CORRECT ANSWER- ✔✔2-3
min
What are the foundations of service of H.E.A.R.T.? - CORRECT ANSWER- ✔✔
Why are they so important? - CORRECT ANSWER- ✔✔
UPDATED Actual Exam Questions and
CORRECT Answers
What is our mission statement? - CORRECT ANSWER- ✔✔Legendary Food, Legendary
Service
What is our story? - CORRECT ANSWER- ✔✔Legendary Margaritas, Ice Cold Beers, Hand
Cut Steaks, Made-from-Scratch Sides and Dressings, Fresh Baked Bread, Fall-of-the-Bone
Ribs
What should you do if your table tells you their silverware or plate is dirty? - CORRECT
ANSWER- ✔✔Apologize, Take Plates/Silverware Away, Bring Guest New Plates/Silverware
What is the temperature danger zone? - CORRECT ANSWER- ✔✔40-140
When should you wash your hands? - CORRECT ANSWER- ✔✔After using the restroom,
bussing plates, touching your face, etc.
What does service with H.E.A.R.T. mean to you? - CORRECT ANSWER- ✔✔HEART
means giving legendary service to every customer. Greeting tables and serving tables with an
amazing and attentive attitude that ensures your customers will want to come back.
What does H.E.A.R.T. stand for? - CORRECT ANSWER- ✔✔Howdy
Engage
Arrive
Respond
Thank You
What 3 words describe Howdy? - CORRECT ANSWER- ✔✔Friendly, Energetic, and Fun
, Describe what happens during howdy step? - CORRECT ANSWER- ✔✔Welcome with
smile and eye contact, greet immediately and flag table, recognize first-time-guest and tell
story, do table inventory, suggest specific drinks and apps, take drinks (check ids) and app
orders, ring in drinks and apps
How long do you have to greet your table? - CORRECT ANSWER- ✔✔15-45 sec
What should you check for when greeting your table? - CORRECT ANSWER- ✔✔plates,
silverware, bread, peanuts
What three words describe engage? - CORRECT ANSWER- ✔✔knowledgeable, passionate,
care/concern
What happens during the engage step? - CORRECT ANSWER- ✔✔serve drinks, use drink
name and offer straws, offer menu assistance, suggestively sell/upsell, take order with pivot
points, repeat order, describe steak temps, refill bread (if needed), ring in order
How long do you have to ring in drinks? - CORRECT ANSWER- ✔✔2-3 min
What to do if your table gives you an appetizer order and entrée order at the same time? -
CORRECT ANSWER- ✔✔Wait 5 minutes to ring in food or wait till appetizer is delivered to
table
What items should you be suggesting? - CORRECT ANSWER- ✔✔upsells (loadings like
mushrooms/onions, cheese and bacon, or marshmallows and caramel), drinks from bar
How long should it take you to ring in drinks/apps/entrees? - CORRECT ANSWER- ✔✔2-3
min
What are the foundations of service of H.E.A.R.T.? - CORRECT ANSWER- ✔✔
Why are they so important? - CORRECT ANSWER- ✔✔
