Zendesk Administrator Exam- Section 6:
Security and Data Persistence Questions
and Answers
Zendesk Sandbox - Correct Answer ✅ A stand alone
instance of your Zendesk based on your current settings,
including account name, branding, localization, and agents.
Use the sandbox for testing triggers, automations, etc.
without effecting production environment.
Zendesk open support instance - Correct Answer ✅ Anyone
can see your help center and submit requests. You have two
options for setup of users: registered (verified) and non
registered
When and agent leaves you can reassign their tickets two
ways - Correct Answer ✅ 1. Manually reassign each ticket
2. Bulk reassign each ticket
Admin>manage>people>select assigned tickets
SSL for Zendesk - Correct Answer ✅ Secure Socket Layer is
an a encryptions protocol that ensures secure
communications with your help center. SSL is enabled by
default for all Zendesk.com sub domains.
, Zendesk Administrator Exam- Section 6:
Security and Data Persistence Questions
and Answers
Zendesk EV Indicator - Correct Answer ✅ Zendesk
indicates SSL to through customers browser by https (HTTP
Secure) ad by a padlock icon in address bar. If you create
your own sud domain (example support.modcam.com instead
of modcam.zendesk.com) the SSL no longer applies
What are the 3 "ways" you can configure you Zendesk
Support Instance for access? - Correct Answer ✅
Restricted, open, or closed
Unverified/Unregistered Users in Zendesk and example -
Correct Answer ✅ Users that are not prompted to verify
their email addresses. This could be a recommended solution
for email only support or instances where do not want users
visiting the help center. If ticket is submitted than the user
does not have to verify email rather gets email notification
that the request has been received
Registered Users in Zendesk and example - Correct Answer
✅ Registered users have verified their email address and
users accounts have been created. They can either be
Security and Data Persistence Questions
and Answers
Zendesk Sandbox - Correct Answer ✅ A stand alone
instance of your Zendesk based on your current settings,
including account name, branding, localization, and agents.
Use the sandbox for testing triggers, automations, etc.
without effecting production environment.
Zendesk open support instance - Correct Answer ✅ Anyone
can see your help center and submit requests. You have two
options for setup of users: registered (verified) and non
registered
When and agent leaves you can reassign their tickets two
ways - Correct Answer ✅ 1. Manually reassign each ticket
2. Bulk reassign each ticket
Admin>manage>people>select assigned tickets
SSL for Zendesk - Correct Answer ✅ Secure Socket Layer is
an a encryptions protocol that ensures secure
communications with your help center. SSL is enabled by
default for all Zendesk.com sub domains.
, Zendesk Administrator Exam- Section 6:
Security and Data Persistence Questions
and Answers
Zendesk EV Indicator - Correct Answer ✅ Zendesk
indicates SSL to through customers browser by https (HTTP
Secure) ad by a padlock icon in address bar. If you create
your own sud domain (example support.modcam.com instead
of modcam.zendesk.com) the SSL no longer applies
What are the 3 "ways" you can configure you Zendesk
Support Instance for access? - Correct Answer ✅
Restricted, open, or closed
Unverified/Unregistered Users in Zendesk and example -
Correct Answer ✅ Users that are not prompted to verify
their email addresses. This could be a recommended solution
for email only support or instances where do not want users
visiting the help center. If ticket is submitted than the user
does not have to verify email rather gets email notification
that the request has been received
Registered Users in Zendesk and example - Correct Answer
✅ Registered users have verified their email address and
users accounts have been created. They can either be
