FGCU MAN 3025 Final Exam - Schaeffer
Hawthorne effect - employees worked harder if they received added attention, thought that
managers cared about their welfare and that supervisors paid special attention to them
(Elton Mayo)
scientific management - emphasized the scientific study of work methods to improve the
productivity of individual workers
(Frederick W. Taylor)
efficient - to use resources wisely and cost-effectively
effective - to achieve results, to make the right decisions and to successfully carry them out
competitive advantage - a set of unique features of a company and its products that are perceived
by the target market as significant and superior to those of the competition
sustainability - The ability to keep in existence or maintain. A sustainable ecosystem is one that
can be maintained
strategic planning - done by top managers
tactical planning - done by middle managers
operational planning - done by first-line managers
technical skills - the job-specific knowledge needed to perform well in a specialized field
conceptual skills - the ability to think analytically, to visualize an organization as a whole and
understand how the parts work together
,management - integrating the work of people through POLC: planning, organizing, leading, and
controlling the organization's success
human skills (soft skills) - the ability to work well in cooperation with other people to get things
done
historical perspective - classical, behavioral, and quantitative
administrative management - concerned with managing the total organization
(Fayol & Weber)
bureaucracy - Weber believed it was a rational, efficient, ideal organization based off principles of
logic
Maslow's Hierarchy of Needs - (bottom to top:) physiological, safety, social, esteem, self-
actualization
theory X - -represents a pessimistic, negative view of workers
-workers are irresponsible, resistant to change, lack ambition, hate work, and want to be led
theory Y - -represents an optimistic, positive view of workers
-workers are considered capable of accepting responsibility, self-direction, self control and being creative
systems viewpoint - -regards the organization as a system of interrelated parts-collection of
subsystems-part of the larger environment
contingency viepoint - emphasizes that a manager's approach should vary according to the
individual and the environmental situation
, evidence-based management - translating principles based on best evidence into organizational
practice, bringing rationality to the decision-making process
triple bottom line - evaluates organizational performance on economic, social, and environmental
criteria
internal stakeholders - employees, owners, board of directors
ethics - the principles of right and wrong that guide an individual in making decisions
4 ethical approaches - utilitarian, individual, moral-rights, justice
utilitarian approach - guided by what will result in the greatest good for the greatest number of
people
individual approach - guided by what will result in the individual's best long-term interests, which
ultimately are in everyone's self-interest
moral-rights approach - guided by respect for the fundamental rights of human beings
justice approach - guided by standards of equity, fairness, and impartiality
social responsibility - a business's concern for society's welfare
globalization - the trend of the world economy toward becoming a more interdependent system
multinational corporation - global business firm with operations in several countries
ethnocentric managers - -"we know best"
Hawthorne effect - employees worked harder if they received added attention, thought that
managers cared about their welfare and that supervisors paid special attention to them
(Elton Mayo)
scientific management - emphasized the scientific study of work methods to improve the
productivity of individual workers
(Frederick W. Taylor)
efficient - to use resources wisely and cost-effectively
effective - to achieve results, to make the right decisions and to successfully carry them out
competitive advantage - a set of unique features of a company and its products that are perceived
by the target market as significant and superior to those of the competition
sustainability - The ability to keep in existence or maintain. A sustainable ecosystem is one that
can be maintained
strategic planning - done by top managers
tactical planning - done by middle managers
operational planning - done by first-line managers
technical skills - the job-specific knowledge needed to perform well in a specialized field
conceptual skills - the ability to think analytically, to visualize an organization as a whole and
understand how the parts work together
,management - integrating the work of people through POLC: planning, organizing, leading, and
controlling the organization's success
human skills (soft skills) - the ability to work well in cooperation with other people to get things
done
historical perspective - classical, behavioral, and quantitative
administrative management - concerned with managing the total organization
(Fayol & Weber)
bureaucracy - Weber believed it was a rational, efficient, ideal organization based off principles of
logic
Maslow's Hierarchy of Needs - (bottom to top:) physiological, safety, social, esteem, self-
actualization
theory X - -represents a pessimistic, negative view of workers
-workers are irresponsible, resistant to change, lack ambition, hate work, and want to be led
theory Y - -represents an optimistic, positive view of workers
-workers are considered capable of accepting responsibility, self-direction, self control and being creative
systems viewpoint - -regards the organization as a system of interrelated parts-collection of
subsystems-part of the larger environment
contingency viepoint - emphasizes that a manager's approach should vary according to the
individual and the environmental situation
, evidence-based management - translating principles based on best evidence into organizational
practice, bringing rationality to the decision-making process
triple bottom line - evaluates organizational performance on economic, social, and environmental
criteria
internal stakeholders - employees, owners, board of directors
ethics - the principles of right and wrong that guide an individual in making decisions
4 ethical approaches - utilitarian, individual, moral-rights, justice
utilitarian approach - guided by what will result in the greatest good for the greatest number of
people
individual approach - guided by what will result in the individual's best long-term interests, which
ultimately are in everyone's self-interest
moral-rights approach - guided by respect for the fundamental rights of human beings
justice approach - guided by standards of equity, fairness, and impartiality
social responsibility - a business's concern for society's welfare
globalization - the trend of the world economy toward becoming a more interdependent system
multinational corporation - global business firm with operations in several countries
ethnocentric managers - -"we know best"
