GPSTC QUESTIONS AND ANSWERS FULLY SOLVED

GPSTC QUESTIONS AND ANSWERS FULLY SOLVED Stress The way in which a person reacts to environmental stimuli alarm, resistance, exhaustion 3 stages of stress reaction internal stressors Poor supervision, lack of career development, inadequate reward reinforcement system, offensive department policy, poor equipment, inadequate resources, and inconsistent discipline External stressors Public and media Stressors inherit to communications Role of conflict, adverse work schedules, negative view of life, boredom, fragmented nature of the job Individual stressors listed & 2 personal Fear regarding ability, second jobs Acute, episodic acute, chronic 3 types of stress Warning signs of stress Feeling depressed, taking a lot of sick days, confidence decreasing, not being able to relax, feeling persecuted by family and friends Which personality type is characterized by aggressive, competitive, or hostile behavior Type A 5 negative responses to stress Criticizing yourself, drinking alcohol, driving fast in your car, becoming aggressive/ violent 6 methods for reducing stress Counseling, relaxation training, medical exams, take time for exercise & recreation, learn to live w hostility, know your limits Physical Manifestations Poor eating habits, stomach problems Emotional manifestations Feeling emotionally numb, sense of hopelessness/helplessness, extreme frustration cognitive manifestations Memory loss, difficulty making decisions Behavioral manifestations Hostility towards demands, loss of temper, high absenteeism, alcohol/drug misuse or abuse, resistance to new changes Critical incident Any tragic or traumatic event that causes a person to experience unusually strong, intense emotional reactions which have the potential to overwhelm an individuals ability to cope with it PTSD Stress which may result when a person suffers an event or situation that is outside the dang of normal experience, exceeds the individuals perceived ability to meet its demands, and poses a serious threat to the loss of life. PTSD category's Intrusion, avoidance, hyper arousal Intrusion Flashbacks & nightmares Avoidance Avoids close relationships, loses interest, feels numb towards life Hyper arousal Feels constantly threatened, irritable / angry, feeling of powerlessness, on guard Common causes of crisis Deaths, suicides, rapes, sexual assaults, family violence, hostage situations, drug / alcohol abuse Empathy Basic, unalterable foundation on which you should base your suicide negation skills on Why do suicidal people call Fear of drying alone, seeking permission / verification, form of manipulation/ control, they want someone to know so they can find them Why are children vulnerable to sexual abuse Age, size, training which instructs them to do what adults say without question Who are victims of family violence Spouses (past/present), intimates (past / present), children, ex roommates, elderly Stockholm syndrome Hostage bonds w hostage taker When dealing w hostage takers what are 3 techniques you should employ Establish rapport, empathy in listening, determining severity According to the cycle of violence, what is the impact that occurs when it's repeated the more it occurs the worse the injuries are and the more often violence will occur Under ga law can college roommates who were involved in an altercation be charged under family violence Yes Why do elderly people who are being abused fail to report it Fear of being institutionalized, or further abuse % of men in U.S. that are battered 15% Who are the most frequent abusers to the elderly Primary caregivers who are usually family members What is your role in crisis intervention Be calm/ reassuring, defuse intense emotions, buy time, establish rapport/ be empathetic, gather info Threats / actions that result in mental distress Emotional / Psychological abuse Theft of money / property Financial abuse Bodily harm Physical abuse Abuse of sexual nature Sexual abuse A communications officer should never directly ask a caller if they are considering suicide bc it may plant the idea in the callers mind False People who talk about killing themselves rarely commit suicide False When fielding a call from a rape victim, communication officers should ask the caller for specific details about how the sexual assault occurred False