Facilities Management Final PASSED
ACTUAL Exam Questions and CORRECT
Answers
Describe the role(s) of the facility manager as the responsible custodian of a property. -
CORRECT ANSWER✔✔- Maintain physical structure and ability to produce services or
goods and allow growth. Physical structure represents the largest capital and they have to
maintain that image.
Describe a clear definition of "effective" facilities management. - CORRECT ANSWER✔✔-
Actions and activities required to maintain a building or property in a suitable condition to
allow operations to continue in a profitable environment.
Describe the volume of tasks that must be completed for effective facilities management. -
CORRECT ANSWER✔✔- Systems and workload management, the progress of technology
and info management systems has allowed Facility Manager to index, manipulate, and
manage a much larger volume of work.
Explain the expansion and increasing complexity of facilities management issues with the
passage of the time and future projections. - CORRECT ANSWER✔✔- Have to keep up with
technology and needs of customers. In the past it didn't require too much but it has expanded.
They have to plan for the growth in the future. Changing customer and employee
expectations, changing technology, and expanding regulations.
Understand and discuss the ethical responsibilities of a facility manager. - CORRECT
ANSWER✔✔- 1.Ethically bound to provide the owner with the best maintenance
2. Meet customer's expectations (comfort, safety, security) (Highest profitable operation of
the building)
3. Provide employees with a safe, secure, and efficient workplace. Employees meet owners
goal and customers expectations.
Understand and describe the concept of facilities management as a profit center rather than an
operational cost burden. - CORRECT ANSWER✔✔- Maintenance prevents problems and the
need for repairs. Maintenance is a profit multiplier. Uses approx.. 20% of annual revenues.
,Discuss the significance of the facility manager as an integral member of the executive
management team. - CORRECT ANSWER✔✔- In a small business could be owner, Facility
Manager, and general manager, but in large businesses the boss and Facility Manager is only
one step apart. Required to tell the general manager that something cannot be done and
deliver bad news. Interact with other managers, understand objectives, conflicts, and
coordinate facility support.
Executive management team - CORRECT ANSWER✔✔- Primary staff of an organization.
Members of an executive management team report directly to the general manager or owner
of the organization.
Describe the function of maintenance activities in retention of acceptable profitability rather
than the preservation of a structure. - CORRECT ANSWER✔✔- Less into "Do things right"
More into "Do the right things." (To make profit) Must maintenance activities or systems to
extend the life cycle.
Describe the responsibilities of the facility manager in maintaining a functional environment
to produce a profitable operation. - CORRECT ANSWER✔✔- Update the facility, renovate
to meet customers needs, HVAC system must function, responsible for every physical
element. Anything the Facilities manager does or fails at effects to profit.
Describe effective relationships between the facility manager and other levels or areas of
management. - CORRECT ANSWER✔✔- Every other department is a customer to the FM
and their needs must be met. Train to communicate their needs.
Identify methods and tools used to establish mutual respect and cooperation between different
management levels and areas. - CORRECT ANSWER✔✔- Daily reports, calendars,
performance data, etc. Provides routine info and work together to make sure customer is
happy. Management tool- used to plan, control, coordinate, and complete. Written policies,
ask customers how to improve, etc.
Identify specific areas of facility management responsibilities in system and structures. -
CORRECT ANSWER✔✔- Facilities manager must organize support of the structure, and the
operations it houses, into related systems. Each system is connected somehow.
Describe the rules, regulations, and codes that affect facility management activities. -
CORRECT ANSWER✔✔- Local codes, ISO standards, 14000 series of environmental
issues, IFMA, WCED. Maintain a profit while ensuring sustainability.
, Describes the effect of conflicting responsibilities, obligations, and ethical considerations in
facilities management activities. - CORRECT ANSWER✔✔- The Facility Manager must
maintain their property structure to conform to all of these mandates. None of them can be
postponed or scheduled until other rules are met. Attention to all the requirements is
demanded simultaneously.
Describe certifications requirements in technical and professional areas. - CORRECT
ANSWER✔✔- Some may be certified and need training which requires time, money, and
commitment. Make sure employees have nec. training. LEED certification accepted 4 design,
construction, and green buildings. Energy star program certifies based on lighting, food
service, laundry appliances, heating, etc. (reduce energy)
Discuss the interdependent relationship of building systems. - CORRECT ANSWER✔✔-
Each system is codependent on the other and without each part, the building and the facility
manager wouldn't have an operation to run.
What act was passed as a result of the Environmental Protection Agency's energy efficiency
efforts? - CORRECT ANSWER✔✔- EP act, US energy policy act.
Understand and describe the requirements for current and accurate management information.
- CORRECT ANSWER✔✔- Awareness of local events threats to safety and security aware of
weather must always ask questions and compiling data
Describe the increasing complexity and growing volume of available information. -
CORRECT ANSWER✔✔- A method must be devised to separate the data and analyze it into
useable elements of information Internal- professional publications- new equipment, new
material news media- current events
Describe the need for recovering and processing information into useable categories and
systems. - CORRECT ANSWER✔✔- Action Required:
-Routine
-Scheduled
-Planned
-Proactive
-Emergency
ACTUAL Exam Questions and CORRECT
Answers
Describe the role(s) of the facility manager as the responsible custodian of a property. -
CORRECT ANSWER✔✔- Maintain physical structure and ability to produce services or
goods and allow growth. Physical structure represents the largest capital and they have to
maintain that image.
Describe a clear definition of "effective" facilities management. - CORRECT ANSWER✔✔-
Actions and activities required to maintain a building or property in a suitable condition to
allow operations to continue in a profitable environment.
Describe the volume of tasks that must be completed for effective facilities management. -
CORRECT ANSWER✔✔- Systems and workload management, the progress of technology
and info management systems has allowed Facility Manager to index, manipulate, and
manage a much larger volume of work.
Explain the expansion and increasing complexity of facilities management issues with the
passage of the time and future projections. - CORRECT ANSWER✔✔- Have to keep up with
technology and needs of customers. In the past it didn't require too much but it has expanded.
They have to plan for the growth in the future. Changing customer and employee
expectations, changing technology, and expanding regulations.
Understand and discuss the ethical responsibilities of a facility manager. - CORRECT
ANSWER✔✔- 1.Ethically bound to provide the owner with the best maintenance
2. Meet customer's expectations (comfort, safety, security) (Highest profitable operation of
the building)
3. Provide employees with a safe, secure, and efficient workplace. Employees meet owners
goal and customers expectations.
Understand and describe the concept of facilities management as a profit center rather than an
operational cost burden. - CORRECT ANSWER✔✔- Maintenance prevents problems and the
need for repairs. Maintenance is a profit multiplier. Uses approx.. 20% of annual revenues.
,Discuss the significance of the facility manager as an integral member of the executive
management team. - CORRECT ANSWER✔✔- In a small business could be owner, Facility
Manager, and general manager, but in large businesses the boss and Facility Manager is only
one step apart. Required to tell the general manager that something cannot be done and
deliver bad news. Interact with other managers, understand objectives, conflicts, and
coordinate facility support.
Executive management team - CORRECT ANSWER✔✔- Primary staff of an organization.
Members of an executive management team report directly to the general manager or owner
of the organization.
Describe the function of maintenance activities in retention of acceptable profitability rather
than the preservation of a structure. - CORRECT ANSWER✔✔- Less into "Do things right"
More into "Do the right things." (To make profit) Must maintenance activities or systems to
extend the life cycle.
Describe the responsibilities of the facility manager in maintaining a functional environment
to produce a profitable operation. - CORRECT ANSWER✔✔- Update the facility, renovate
to meet customers needs, HVAC system must function, responsible for every physical
element. Anything the Facilities manager does or fails at effects to profit.
Describe effective relationships between the facility manager and other levels or areas of
management. - CORRECT ANSWER✔✔- Every other department is a customer to the FM
and their needs must be met. Train to communicate their needs.
Identify methods and tools used to establish mutual respect and cooperation between different
management levels and areas. - CORRECT ANSWER✔✔- Daily reports, calendars,
performance data, etc. Provides routine info and work together to make sure customer is
happy. Management tool- used to plan, control, coordinate, and complete. Written policies,
ask customers how to improve, etc.
Identify specific areas of facility management responsibilities in system and structures. -
CORRECT ANSWER✔✔- Facilities manager must organize support of the structure, and the
operations it houses, into related systems. Each system is connected somehow.
Describe the rules, regulations, and codes that affect facility management activities. -
CORRECT ANSWER✔✔- Local codes, ISO standards, 14000 series of environmental
issues, IFMA, WCED. Maintain a profit while ensuring sustainability.
, Describes the effect of conflicting responsibilities, obligations, and ethical considerations in
facilities management activities. - CORRECT ANSWER✔✔- The Facility Manager must
maintain their property structure to conform to all of these mandates. None of them can be
postponed or scheduled until other rules are met. Attention to all the requirements is
demanded simultaneously.
Describe certifications requirements in technical and professional areas. - CORRECT
ANSWER✔✔- Some may be certified and need training which requires time, money, and
commitment. Make sure employees have nec. training. LEED certification accepted 4 design,
construction, and green buildings. Energy star program certifies based on lighting, food
service, laundry appliances, heating, etc. (reduce energy)
Discuss the interdependent relationship of building systems. - CORRECT ANSWER✔✔-
Each system is codependent on the other and without each part, the building and the facility
manager wouldn't have an operation to run.
What act was passed as a result of the Environmental Protection Agency's energy efficiency
efforts? - CORRECT ANSWER✔✔- EP act, US energy policy act.
Understand and describe the requirements for current and accurate management information.
- CORRECT ANSWER✔✔- Awareness of local events threats to safety and security aware of
weather must always ask questions and compiling data
Describe the increasing complexity and growing volume of available information. -
CORRECT ANSWER✔✔- A method must be devised to separate the data and analyze it into
useable elements of information Internal- professional publications- new equipment, new
material news media- current events
Describe the need for recovering and processing information into useable categories and
systems. - CORRECT ANSWER✔✔- Action Required:
-Routine
-Scheduled
-Planned
-Proactive
-Emergency
