State Farm Interview Questions & 100% Correct Answers

Tell me about yourself ~~> My name is Brandon Manuel. I'm a recent graduate from Valdosta State University and a current graduate student at Clayton State University majoring in Business Administration with a concentration in Digital Marketing. I am a dependable professional who is excited to find a role where I can exceed expectations in a team working environment. I look forward to expanding on my current skillset while also learning, growing and contributing to a great organization that aligns with my values. Describe a experience with a difficult customer and how you handled it 2 | P a g e | © copyright 2024/2025 | Grade A+ Master01 | September, 2024/2025 | Latest update ~~> While working for JCPenny I received a phone call from a customer who was angry because the Diamond Pearl earrings she wanted to buy were out of stock. I was the rep handing the hotline for customer inquiries. I understood the customer's frustration, and I apologized for the inconvenience. I looked up the inventory in the company database. I explained to the customer that her desired earrings would be out-of-stock for another two weeks. So I offered two potential solutions. My first solution was that we could send a similar pair of earrings the next day. The second solution was that we could schedule a delivery within two weeks with his desired Diamond pearl earrings and also jewelry cleaner and a extra back pieces to the earrings for free for the inconvenience. The customer appreciated that he had a choice in what to do, and she decided to wait the extra two weeks for her preferred earrings. The earrings and extra items were delivered within the two-week time frame, and she gave us a five-star review for service on her post-purchase customer satisfaction form. Tell me about a time you were faced with conflicting priorities and how you handled it 3 | P a g e | © copyright 2024/2025 | Grade A+ Master01 | September, 2024/2025 | Latest update ~~> For me, constant communication is the key to handling conflicting priorities. Updating my managers on the progress I make, and when I think I'll have projects completed, shows them I'm following through. This opens the door for compromise if I see I'm not going to be done in time. During my freshman year of college, finals week was rough. I had several papers and a group project to complete. Regularly updating my partners helped us agree on dates that worked within everyone's schedule. We even finished everything a day before it was due and received a good grade for our hard work Describe a time when you had to complete a project in which there was very little direction 4 | P a g e | © copyright 2024/2025 | Grade A+ Master01 | September, 2024/2025 | Latest update ~~> When working an internship at the University of Miami Summer discovery program i was tasked with an project I had very little knowledge on. I found out who the key stakeholders were and got their input on the project's different parts. Then, I outlined the major steps that would be involved in completing the project, and worked backwards to break down the work that would need to be done at each stage. I created a list of all possible risks that might stop us from reaching those steps , and I then added some extra time to the schedule in case anything unexpected came up. I also made sure that my role and responsibilities in the project were as clear as possible so I knew exactly what I had to do. The project was completed on time, but looking back, I realize there were some problems that could have been avoided. For example, I would have changed the amount of workload we took on each day in order to avoid some of the minor scheduling problems we ran into. Having said that, it's always easier to see what the learnings are after a project has been completed, and I now know what I'd do differently the next time.