HCA 101 review Written portion.pdf file:///C:/Users/HP/Desktop/New%20fo/HCA%20101%20review%20W
HCA 101 Review Written Portion
1. What promotes openness to diversity in a health care profession
Answer -
Self-awareness
2. When gathering information the health care professional must consider what major
factors
Answer Possible responses of the person providing the informationEffects of the
environment on any response
The possible sensitive nature of the required information
3. Conflict
Answer A clash between opposing interests and ideas.
4. Guidelines when dealing with an angry client
Answer patience and understandingactively listening
1/3
1 of 8 9/10/2024, 8:01
,HCA 101 review Written portion.pdf file:///C:/Users/HP/Desktop/New%20fo/HCA%20101%20review%20W
give time and space
try to engage in conversation to figure out the problemrespect
5. Characteristics of an assertive person
Answer does not want to hurt or offend othersdirect, honest, and sincere communication
6. A "powerful non-verbal from of communication" is what?
Answer Touch
7. What are the 4 Rs of reconciliation
Answer Remember- The HISTORYReflect- The basis of our personal
assumptions
Recognize -The effects of the power imbalanceThe
effects of history, evident today
Respond.-The overall goal of the healthcare professional is Person/Community-cen-tred care
2/3
2 of 8 9/10/2024, 8:01
HCA 101 Review Written Portion
1. What promotes openness to diversity in a health care profession
Answer -
Self-awareness
2. When gathering information the health care professional must consider what major
factors
Answer Possible responses of the person providing the informationEffects of the
environment on any response
The possible sensitive nature of the required information
3. Conflict
Answer A clash between opposing interests and ideas.
4. Guidelines when dealing with an angry client
Answer patience and understandingactively listening
1/3
1 of 8 9/10/2024, 8:01
,HCA 101 review Written portion.pdf file:///C:/Users/HP/Desktop/New%20fo/HCA%20101%20review%20W
give time and space
try to engage in conversation to figure out the problemrespect
5. Characteristics of an assertive person
Answer does not want to hurt or offend othersdirect, honest, and sincere communication
6. A "powerful non-verbal from of communication" is what?
Answer Touch
7. What are the 4 Rs of reconciliation
Answer Remember- The HISTORYReflect- The basis of our personal
assumptions
Recognize -The effects of the power imbalanceThe
effects of history, evident today
Respond.-The overall goal of the healthcare professional is Person/Community-cen-tred care
2/3
2 of 8 9/10/2024, 8:01
