2024 /2025 | © copyright | This work may not be copied for profit gain | Excel!
AMCA Medical Assistant Certification
Questions and Answers | Latest Update
What is the best way to address an elderly patient ?
A) Mr. or Mrs
B) Honey or Sweete
C) Last name only
D) First name only
✓ -:- Mr. or Mrs
When calling a facility to schedule a patient, what is the most important factor to
remember?
A) To get off the phone as quickly as possible
B) To get the most convenient appointment possible
c) To maintain patient confidentiality
D) To discuss the patients limitations regarding diagnosis
✓ -:- To maintain patient confidentiality
After how many minutes after a patient has missed an appointment, should the medical
assistant call to reschedule?
A) 5
1|P a g e | G r a d e A + | 2 0 2 0 2 5
,2024 /2025 | © copyright | This work may not be copied for profit gain | Excel!
B) 15
C) 25
D) 30
✓ -:- 15
Which it the following scheduling methods books several patients around the
A) Cluster booking
в) Stream scheduling
c) Wave scheduling
D) Open appointment scheduling
✓ -:- Cluster booking
Which temperature site would give the highest normal values?
A) Rectal
B) Tympanic
c) Oral
D) Armpit
✓ -:- Rectal
Which of the following describes the patient's chief complaint?
A) The main reason the patient is seeking care that day
2|P a g e | G r a d e A + | 2 0 2 0 2 5
,2024 /2025 | © copyright | This work may not be copied for profit gain | Excel!
B) The most significant finding on the patient's exam
c) The highest level diagnosis coded assigned to the patient
D) The issue that takes the longest for the physician to resolve
✓ -:- The main reason the patient is seeking care that day.
The selection of one of the three available blood pressure cuff sized depends on which of
the following criteria?
A) Age of the patient
B) Weight of the patient/ size of the arm
c) Chief complaint
D) Position of the patient
✓ -:- Weight of the patient/ size of arm
What is latex sensitivity a type of?
A) Biologic hazard
B) Chemical hazard
c) Physical hazard
D) Allergic reaction
✓ -:- Allergic reaction
3|P a g e | G r a d e A + | 2 0 2 0 2 5
, 2024 /2025 | © copyright | This work may not be copied for profit gain | Excel!
What is the scrubbing of instruments with special brushes and detergents to remove blood,
mucous, etc.?
A) Sterilization
B) Disinfection
c) Sanitization
D) Distillation
✓ -:- Sanitization
What is the process that involves a soaking or wiping process and inhibits the activity of
disease-causing organisms?
A) Sanitizing
в) Disinfecting
c) Sterilizing
D) Treating with antiseptics
✓ -:- Disinfecting
What is the process used for supplies that would come in contact with internal body tissue
or an open wound, that involves the use of heat (steam) and an autoclave?
A) Sterilization
B) Disinfection
c) Sanitizations
4|P a g e | G r a d e A + | 2 0 2 0 2 5
AMCA Medical Assistant Certification
Questions and Answers | Latest Update
What is the best way to address an elderly patient ?
A) Mr. or Mrs
B) Honey or Sweete
C) Last name only
D) First name only
✓ -:- Mr. or Mrs
When calling a facility to schedule a patient, what is the most important factor to
remember?
A) To get off the phone as quickly as possible
B) To get the most convenient appointment possible
c) To maintain patient confidentiality
D) To discuss the patients limitations regarding diagnosis
✓ -:- To maintain patient confidentiality
After how many minutes after a patient has missed an appointment, should the medical
assistant call to reschedule?
A) 5
1|P a g e | G r a d e A + | 2 0 2 0 2 5
,2024 /2025 | © copyright | This work may not be copied for profit gain | Excel!
B) 15
C) 25
D) 30
✓ -:- 15
Which it the following scheduling methods books several patients around the
A) Cluster booking
в) Stream scheduling
c) Wave scheduling
D) Open appointment scheduling
✓ -:- Cluster booking
Which temperature site would give the highest normal values?
A) Rectal
B) Tympanic
c) Oral
D) Armpit
✓ -:- Rectal
Which of the following describes the patient's chief complaint?
A) The main reason the patient is seeking care that day
2|P a g e | G r a d e A + | 2 0 2 0 2 5
,2024 /2025 | © copyright | This work may not be copied for profit gain | Excel!
B) The most significant finding on the patient's exam
c) The highest level diagnosis coded assigned to the patient
D) The issue that takes the longest for the physician to resolve
✓ -:- The main reason the patient is seeking care that day.
The selection of one of the three available blood pressure cuff sized depends on which of
the following criteria?
A) Age of the patient
B) Weight of the patient/ size of the arm
c) Chief complaint
D) Position of the patient
✓ -:- Weight of the patient/ size of arm
What is latex sensitivity a type of?
A) Biologic hazard
B) Chemical hazard
c) Physical hazard
D) Allergic reaction
✓ -:- Allergic reaction
3|P a g e | G r a d e A + | 2 0 2 0 2 5
, 2024 /2025 | © copyright | This work may not be copied for profit gain | Excel!
What is the scrubbing of instruments with special brushes and detergents to remove blood,
mucous, etc.?
A) Sterilization
B) Disinfection
c) Sanitization
D) Distillation
✓ -:- Sanitization
What is the process that involves a soaking or wiping process and inhibits the activity of
disease-causing organisms?
A) Sanitizing
в) Disinfecting
c) Sterilizing
D) Treating with antiseptics
✓ -:- Disinfecting
What is the process used for supplies that would come in contact with internal body tissue
or an open wound, that involves the use of heat (steam) and an autoclave?
A) Sterilization
B) Disinfection
c) Sanitizations
4|P a g e | G r a d e A + | 2 0 2 0 2 5
