Epic Test/ 125+ Questions with Definitive
Solutions/ 2024-2025.
True or False: When you schedule a walk-in appointment, the system
automatically selects the first available time slot for the physician - Answer: True
You are updating a patient's registration information. That patient hands you her
new insurance card. You look for the insurance in the system but can't find it.
What should you do?
A)Select a coverage with the closest name
B)Do not enter her insurance information
C)Select a generic coverage and enter information from the card
D)Call somebody who has more security than you to do the search - Answer: C
Page 1 of 21
,Which of the following payment types can be partially refunded using the POS
Refund module?
A)Check
B)Credit Card
C)Cash - Answer: Cash
True or False: The front desk user can use the POS Refund module to issue a
refund from a last week's visit. - Answer: False
True or False: It is possible to refund payments collected at the front desk the
same day they are collected. - Answer: True
What is the purpose of counting the number of bills and recording the check and
their amounts? - Answer: Double checking money in system with money in
drawer.
Which record stores information about the person responsible for the balance on
charges? - Answer: Guarantor
When creating a coverage record in the system, you must choose the correct
____________ and ____________ listed on the subscriber's insurance card. -
Answer: plan; ID
Page 2 of 21
, True or False: A patient can have more than one guarantor account. - Answer:
True
Which of the following is stored in the patient record? (Circle all that apply)
A) Medical Record Number (MRN)
B)Emergency contacts
C)Clinical Documentation
D)Insurance Coverage - Answer: A,B,C
When you are entering subscriber information for a new coverage, which button
can you click to save you time if the patient and the subscriber have the same
addresses? - Answer: Pull Info
Which record stores information about the person responsible for the balance on
charges? - Answer: Guarantor
When creating a coverage record in the system, you must choose the correct
____________ and ____________ listed on the subscriber's insurance card. -
Answer: plan; ID
True or False: A patient can have more than one guarantor account. - Answer:
True
Which of the following is stored in the patient record? (Circle all that apply)
A) Medical Record Number (MRN)
Page 3 of 21
Solutions/ 2024-2025.
True or False: When you schedule a walk-in appointment, the system
automatically selects the first available time slot for the physician - Answer: True
You are updating a patient's registration information. That patient hands you her
new insurance card. You look for the insurance in the system but can't find it.
What should you do?
A)Select a coverage with the closest name
B)Do not enter her insurance information
C)Select a generic coverage and enter information from the card
D)Call somebody who has more security than you to do the search - Answer: C
Page 1 of 21
,Which of the following payment types can be partially refunded using the POS
Refund module?
A)Check
B)Credit Card
C)Cash - Answer: Cash
True or False: The front desk user can use the POS Refund module to issue a
refund from a last week's visit. - Answer: False
True or False: It is possible to refund payments collected at the front desk the
same day they are collected. - Answer: True
What is the purpose of counting the number of bills and recording the check and
their amounts? - Answer: Double checking money in system with money in
drawer.
Which record stores information about the person responsible for the balance on
charges? - Answer: Guarantor
When creating a coverage record in the system, you must choose the correct
____________ and ____________ listed on the subscriber's insurance card. -
Answer: plan; ID
Page 2 of 21
, True or False: A patient can have more than one guarantor account. - Answer:
True
Which of the following is stored in the patient record? (Circle all that apply)
A) Medical Record Number (MRN)
B)Emergency contacts
C)Clinical Documentation
D)Insurance Coverage - Answer: A,B,C
When you are entering subscriber information for a new coverage, which button
can you click to save you time if the patient and the subscriber have the same
addresses? - Answer: Pull Info
Which record stores information about the person responsible for the balance on
charges? - Answer: Guarantor
When creating a coverage record in the system, you must choose the correct
____________ and ____________ listed on the subscriber's insurance card. -
Answer: plan; ID
True or False: A patient can have more than one guarantor account. - Answer:
True
Which of the following is stored in the patient record? (Circle all that apply)
A) Medical Record Number (MRN)
Page 3 of 21
