Management Chapter 1 Test Bank
questions with correct answers
1. The late famed management theorist Peter Drucker is often credited with creating the modern
study of management.
a. True
b. False - ANSWERS True
2. Efficiency refers to the degree to which the organization achieves a stated objective.
a. True
b. False - ANSWERS False
3. Technical skills are most important for employees who don't manage others, while conceptual
skills are more important for managers.
a. True
b. False - ANSWERS True
4. The individual performer is a generalist and coordinates a broad range of activities.
a. True
b. False - ANSWERS False
5. A manager forwards information to other organization members in the disseminator role.
a. True
b. False - ANSWERS True
6. Different technological advances like social media have led to a decline in organizational
hierarchies.
a. True
b. False - ANSWERS True
,7. The humanistic perspective contains three subfields: scientific management, bureaucratic
organizations, and administrative principles.
a. True
b. False - ANSWERS False
8. A criticism of scientific management is that it ignores the social context of work and higher needs
of workers.
a. True
b. False - ANSWERS True
9. Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal
bureaucracy.
a. True
b. False - ANSWERS True
10. Fayol's unity of command principle dictates that similar activities in an organization should be
grouped together under one manager.
a. True
b. False - ANSWERS False
11. The scalar chain is a hypothetical chain that provides horizontal links between unionized
workers in different departments in an organization.
a. True
b. False - ANSWERS False
12. The Hawthorne studies led to the early conclusion that positive human relations can lead to
significantly higher performance.
a. True
b. False - ANSWERS True
13. An assumption of Theory Y is that the average human being has an inherent dislike of work and
will avoid it if possible.
a. True
, b. False - ANSWERS False
14. The systems thinking approach develops theories about human behavior based on scientific
methods and study.
a. True
b. False - ANSWERS False
15. Organization development is a specific set of management techniques based on the behavioral
science approach.
a. True
b. False - ANSWERS True
16. The management science approach uses qualitative data in management decision making.
a. True
b. False - ANSWERS False
17. The field of management that specializes in the physical production of goods or services refers
to operations management.
a. True
b. False - ANSWERS True
18. Contingency view is based on the following principle: What works in one organization will work
in any other one.
a. True
b. False - ANSWERS False
19. Systems thinking emphasizes looking at relationships and how changing one element of a
business can affect the other parts of the business.
a. True
b. False - ANSWERS True
questions with correct answers
1. The late famed management theorist Peter Drucker is often credited with creating the modern
study of management.
a. True
b. False - ANSWERS True
2. Efficiency refers to the degree to which the organization achieves a stated objective.
a. True
b. False - ANSWERS False
3. Technical skills are most important for employees who don't manage others, while conceptual
skills are more important for managers.
a. True
b. False - ANSWERS True
4. The individual performer is a generalist and coordinates a broad range of activities.
a. True
b. False - ANSWERS False
5. A manager forwards information to other organization members in the disseminator role.
a. True
b. False - ANSWERS True
6. Different technological advances like social media have led to a decline in organizational
hierarchies.
a. True
b. False - ANSWERS True
,7. The humanistic perspective contains three subfields: scientific management, bureaucratic
organizations, and administrative principles.
a. True
b. False - ANSWERS False
8. A criticism of scientific management is that it ignores the social context of work and higher needs
of workers.
a. True
b. False - ANSWERS True
9. Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal
bureaucracy.
a. True
b. False - ANSWERS True
10. Fayol's unity of command principle dictates that similar activities in an organization should be
grouped together under one manager.
a. True
b. False - ANSWERS False
11. The scalar chain is a hypothetical chain that provides horizontal links between unionized
workers in different departments in an organization.
a. True
b. False - ANSWERS False
12. The Hawthorne studies led to the early conclusion that positive human relations can lead to
significantly higher performance.
a. True
b. False - ANSWERS True
13. An assumption of Theory Y is that the average human being has an inherent dislike of work and
will avoid it if possible.
a. True
, b. False - ANSWERS False
14. The systems thinking approach develops theories about human behavior based on scientific
methods and study.
a. True
b. False - ANSWERS False
15. Organization development is a specific set of management techniques based on the behavioral
science approach.
a. True
b. False - ANSWERS True
16. The management science approach uses qualitative data in management decision making.
a. True
b. False - ANSWERS False
17. The field of management that specializes in the physical production of goods or services refers
to operations management.
a. True
b. False - ANSWERS True
18. Contingency view is based on the following principle: What works in one organization will work
in any other one.
a. True
b. False - ANSWERS False
19. Systems thinking emphasizes looking at relationships and how changing one element of a
business can affect the other parts of the business.
a. True
b. False - ANSWERS True
