Bus 4406 Quality Management
Why do we say that quality management is fundamentally based on the scientific method ?
a . The processes are associated with the appropriate behaviors from the individuals involved
b . All the decisions are evaluated based on evidences and data
C. Commitment of leaders and their active driving of the strategies are very important
d . The need to be obsessive about understanding customers and their requirements - correct answer
✔✔All the decisions are evaluated based on evidences and data
What is the general perception of quality often confused with ?
a . High costs
b . High specifications
c . High inspections
d . High safety standards - correct answer ✔✔High specifications
Market research is an example of what type of cost ?
a . Prevention costs
b . Appraisal costs
c : Internal failure costs
d . External failure costs - correct answer ✔✔Prevention costs
What is the " Fifth Discipline " ?
a . Continual improvement
b . Innovation and learning
C . Systems thinking
d . Quality management - correct answer ✔✔Systems thinking
What is an important feature of the elements in quality management ?
, a . Need to be integrated into a holistic approach
b . Need to be addressed sequentially
c. Are all mutually exclusive
d . Need not be integrated using a holistic approach - correct answer ✔✔Need to be integrated into a
holistic approach
Which of the following statements is true about customers and quality management ?
a . Companies know better what customers want than customers do
b . Responding to customer complaints improves satisfaction
c Customers should see value in a product to actively choose it over others
d . Customer satisfaction is the best to enhance company performance - correct answer ✔✔Customers
should see value in a product to actively choose it over others
What is the purpose of Quality Circles ?
a . Find ways to increase productivity
b . Lower the workload of managers
c . Gather customer requirements
d . Reduce the number of problems that make work ineffective - correct answer ✔✔Reduce the number
of problems that make work ineffective
To foster a climate that makes empowerment possible , what should managers avoid ?
a . Encourage challenges but discourage questioning
b . Encourage challenge and questioning
c . Provide additional training
d . Recognize efforts and accomplishments - correct answer ✔✔Encourage challenges but discourage
questioning
Which of the following is not a consequence of having a purely transactional relationship with suppliers ?
a . Lifecycle costs may increase
b . Purchase costs may not be reduced
Why do we say that quality management is fundamentally based on the scientific method ?
a . The processes are associated with the appropriate behaviors from the individuals involved
b . All the decisions are evaluated based on evidences and data
C. Commitment of leaders and their active driving of the strategies are very important
d . The need to be obsessive about understanding customers and their requirements - correct answer
✔✔All the decisions are evaluated based on evidences and data
What is the general perception of quality often confused with ?
a . High costs
b . High specifications
c . High inspections
d . High safety standards - correct answer ✔✔High specifications
Market research is an example of what type of cost ?
a . Prevention costs
b . Appraisal costs
c : Internal failure costs
d . External failure costs - correct answer ✔✔Prevention costs
What is the " Fifth Discipline " ?
a . Continual improvement
b . Innovation and learning
C . Systems thinking
d . Quality management - correct answer ✔✔Systems thinking
What is an important feature of the elements in quality management ?
, a . Need to be integrated into a holistic approach
b . Need to be addressed sequentially
c. Are all mutually exclusive
d . Need not be integrated using a holistic approach - correct answer ✔✔Need to be integrated into a
holistic approach
Which of the following statements is true about customers and quality management ?
a . Companies know better what customers want than customers do
b . Responding to customer complaints improves satisfaction
c Customers should see value in a product to actively choose it over others
d . Customer satisfaction is the best to enhance company performance - correct answer ✔✔Customers
should see value in a product to actively choose it over others
What is the purpose of Quality Circles ?
a . Find ways to increase productivity
b . Lower the workload of managers
c . Gather customer requirements
d . Reduce the number of problems that make work ineffective - correct answer ✔✔Reduce the number
of problems that make work ineffective
To foster a climate that makes empowerment possible , what should managers avoid ?
a . Encourage challenges but discourage questioning
b . Encourage challenge and questioning
c . Provide additional training
d . Recognize efforts and accomplishments - correct answer ✔✔Encourage challenges but discourage
questioning
Which of the following is not a consequence of having a purely transactional relationship with suppliers ?
a . Lifecycle costs may increase
b . Purchase costs may not be reduced
