Sim Chart 79
True or false? When Ms. Patel arrives for her next visit, you notice that she has an
outstanding balance of $154. There is no need to bring up this balance with Ms. Patel
as she will soon get another statement. - answer Correct:
False
True or false? When accepting a credit card for payment, the medical assistant should
verify the name and the expiration date on the credit card. - answer Correct:
True
True or false? Payments are accepted via mail but not over the phone. - answer
Correct:
False
Which of the following is not part of the patient 's billing record? - answer Correct:
Patient's social security number
Which of the following is not a guideline for phone collections? - answer Correct:
Show hostility toward the patient for not paying
When a patient has a balance on their account, a __________ is prepared which will
show any changes within the last month. - answer Correct:
patient statement
When posting Ms. Patel's $50 payment to the ledger in SimChart what is entered in the
Service column? - answer Correct:
PTPYMTCC
When a credit balance occurs a clinic might not send a refund to a patient immediately
because: - answer Correct:
the credit maybe retained and applied toward those future visits if the patient has
frequent appointments, it might be medical office policy to hold a
True or false? A patient's outstanding balances are accounts payable. - answer Correct:
False
When a patient receives services from Walden-Martin Family Medical Clinic, these
services are documented in ledger as: - answer Correct:
Charges
True or false? When Ms. Patel arrives for her next visit, you notice that she has an
outstanding balance of $154. There is no need to bring up this balance with Ms. Patel
as she will soon get another statement. - answer Correct:
False
True or false? When accepting a credit card for payment, the medical assistant should
verify the name and the expiration date on the credit card. - answer Correct:
True
True or false? Payments are accepted via mail but not over the phone. - answer
Correct:
False
Which of the following is not part of the patient 's billing record? - answer Correct:
Patient's social security number
Which of the following is not a guideline for phone collections? - answer Correct:
Show hostility toward the patient for not paying
When a patient has a balance on their account, a __________ is prepared which will
show any changes within the last month. - answer Correct:
patient statement
When posting Ms. Patel's $50 payment to the ledger in SimChart what is entered in the
Service column? - answer Correct:
PTPYMTCC
When a credit balance occurs a clinic might not send a refund to a patient immediately
because: - answer Correct:
the credit maybe retained and applied toward those future visits if the patient has
frequent appointments, it might be medical office policy to hold a
True or false? A patient's outstanding balances are accounts payable. - answer Correct:
False
When a patient receives services from Walden-Martin Family Medical Clinic, these
services are documented in ledger as: - answer Correct:
Charges
