, 10e
Business English
B
Mary Ellen Guffey
Emerita Professor of Business
Los Angeles Pierce College
Carolyn M. Seefer
Professor of Business
Diablo Valley College
, Business English, Tenth Edition © 2011, 2008 South-Western, Cengage Learning
Mary Ellen Guffey, Carolyn M. Seefer
ALL RIGHTS RESERVED. No part of this work covered by the copyright
Vice President of Editorial, Business: Jack W. Calhoun herein may be reproduced, transmitted, stored, or used in any form
Editor-in-Chief: Melissa Acũna or by any means graphic, electronic, or mechanical, including but
not limited to photocopying, recording, scanning, digitizing, taping,
Senior Acquisitions Editor: Erin Joyner
web distribution, information networks, or information storage and
Senior Developmental Editor: Mary Draper retrieval systems, except as permitted under Section 107 or 108 of the
Editorial Assistant: Kayti Purkiss 1976 United States Copyright Act, without the prior written permission
Vice President of Marketing: Bill Hendee of the publisher.
Senior Marketing Communications Manager:
Sarah Greber
For product information and technology assistance, contact us at
Senior Content Project Manager: Kim Kusnerak Cengage Learning Customer & Sales Support, 1-800-354-9706
Media Editor: John Rich
Frontlist Buyer, Manufacturing: Miranda Klapper For permission to use material from this text or product,
submit all requests online at www.cengage.com/permissions
Production Service: S4Carlisle Publishing Services
Further permissions questions can be emailed to
Copyeditor: Patsy Fortney
Compositor: S4Carlisle Publishing Services
Senior Art Director: Stacy Jenkins Shirley
Internal Designer: Grannan Graphic Design ExamView® is a registered trademark of eInstruction Corp. Windows is
a registered trademark of the Microsoft Corporation used herein under
Cover Designer: Grannan Graphic Design
license. Macintosh and Power Macintosh are registered trademarks of
Cover Image: ©Masterfile Apple Computer, Inc. used herein under license.
Senior Rights Account Manager--Text:
Mardell Glinski Schultz © 2008 Cengage Learning. All Rights Reserved.
Senior Photography Editor: Jennifer Meyer Dare
Cengage Learning WebTutor™ is a trademark of Cengage Learning.
Library of Congress Control Number: 2009938873
ISBN-13: 978-0-324-78974-4
ISBN-10: 0-324-78974-2
Student Edition ISBN 13: 978-0-324-78975-1
Student Edition ISBN 10: 0-324-78975-0
South-Western Cengage Learning
5191 Natorp Boulevard
Mason, OH 45040
USA
Cengage Learning products are represented in Canada by
Nelson Education, Ltd.
For your course and learning solutions, visit www.cengage.com
Purchase any of our products at your local college store or at our
preferred online store www.CengageBrain.com
Printed in the United States of America
1 2 3 4 5 6 7 13 12 11 10
, BUSINESS ENGLISH, 10E
Dear Student:
Many of you will be entering or returning to the world of work soon, and you want to
brush up your language skills. Business English can help you refresh your knowledge
of grammar and usage so that you will be confident in today’s workplace where
communication skills are increasingly important.
Business English has helped thousands of students over the years improve their oral
and written communication skills. It has been the leading book in the field for nearly
three decades because it works. Its three-level approach makes grammar less intimidat-
ing and easier to grasp. This approach provides small learning blocks that proceed
from simple to complex, thus helping you understand and remember.
Within the textbook, you will find tried-and-true learning tools as well as new features
to ensure that you improve your grammar, punctuation, and usage skills.
• New Homework Help! In this Tenth Edition, we bring you an outstanding new
interactive feature—Online Reinforcement Exercises. This means that you can
complete your homework faster and more confidently. At www.meguffey.com
are half of the textbook exercises so that you can try out your skills, see the answers
immediately, and receive helpful explanations.
• Three-level approach presents grammar guidelines in segments proceeding from
easier, more frequently used concepts to less frequently used concepts.
• Ample end-of-chapter reinforcement exercises enable you to apply your learning so
Mary Ellen Guffey
that you can internalize and retain your new skills.
• Pretests and posttests keep you informed about your needs and your progress.
• Self-help exercises give you even more opportunities to improve through practice.
• Frequently asked questions present everyday language queries such as those you
might face in your career—with answers from the authors.
• Writer’s Workshops offer you guidelines, model documents, and writing tips
necessary to compose e-mails, memos, letters, and short reports.
• Learning Web Ways takes you to Web sites with step-by-step instructions that help
you develop your Internet skills.
• Chat About It promotes classroom and distance-learning discussions related to
chapter concepts.
• Exceptional Web Resources include chapter quizzes, PowerPoint reviews, flash cards,
Editor’s Challenge, WebCheck reviews, and more at www.meguffey.com.
Carolyn Seefer
Business English reviews the grammar, punctuation, and usage guidelines necessary
for you to succeed in your business or professional career. The textbook is not only a
friendly teaching and learning tool but also a great reference for you to keep handy on
the job.
One student remarked, “Business English is a gift to any student who really wants to
learn how to use the English language proficiently.”
Cordially,
Mary Ellen Guffey Carolyn M. Seefer
Business English
B
Mary Ellen Guffey
Emerita Professor of Business
Los Angeles Pierce College
Carolyn M. Seefer
Professor of Business
Diablo Valley College
, Business English, Tenth Edition © 2011, 2008 South-Western, Cengage Learning
Mary Ellen Guffey, Carolyn M. Seefer
ALL RIGHTS RESERVED. No part of this work covered by the copyright
Vice President of Editorial, Business: Jack W. Calhoun herein may be reproduced, transmitted, stored, or used in any form
Editor-in-Chief: Melissa Acũna or by any means graphic, electronic, or mechanical, including but
not limited to photocopying, recording, scanning, digitizing, taping,
Senior Acquisitions Editor: Erin Joyner
web distribution, information networks, or information storage and
Senior Developmental Editor: Mary Draper retrieval systems, except as permitted under Section 107 or 108 of the
Editorial Assistant: Kayti Purkiss 1976 United States Copyright Act, without the prior written permission
Vice President of Marketing: Bill Hendee of the publisher.
Senior Marketing Communications Manager:
Sarah Greber
For product information and technology assistance, contact us at
Senior Content Project Manager: Kim Kusnerak Cengage Learning Customer & Sales Support, 1-800-354-9706
Media Editor: John Rich
Frontlist Buyer, Manufacturing: Miranda Klapper For permission to use material from this text or product,
submit all requests online at www.cengage.com/permissions
Production Service: S4Carlisle Publishing Services
Further permissions questions can be emailed to
Copyeditor: Patsy Fortney
Compositor: S4Carlisle Publishing Services
Senior Art Director: Stacy Jenkins Shirley
Internal Designer: Grannan Graphic Design ExamView® is a registered trademark of eInstruction Corp. Windows is
a registered trademark of the Microsoft Corporation used herein under
Cover Designer: Grannan Graphic Design
license. Macintosh and Power Macintosh are registered trademarks of
Cover Image: ©Masterfile Apple Computer, Inc. used herein under license.
Senior Rights Account Manager--Text:
Mardell Glinski Schultz © 2008 Cengage Learning. All Rights Reserved.
Senior Photography Editor: Jennifer Meyer Dare
Cengage Learning WebTutor™ is a trademark of Cengage Learning.
Library of Congress Control Number: 2009938873
ISBN-13: 978-0-324-78974-4
ISBN-10: 0-324-78974-2
Student Edition ISBN 13: 978-0-324-78975-1
Student Edition ISBN 10: 0-324-78975-0
South-Western Cengage Learning
5191 Natorp Boulevard
Mason, OH 45040
USA
Cengage Learning products are represented in Canada by
Nelson Education, Ltd.
For your course and learning solutions, visit www.cengage.com
Purchase any of our products at your local college store or at our
preferred online store www.CengageBrain.com
Printed in the United States of America
1 2 3 4 5 6 7 13 12 11 10
, BUSINESS ENGLISH, 10E
Dear Student:
Many of you will be entering or returning to the world of work soon, and you want to
brush up your language skills. Business English can help you refresh your knowledge
of grammar and usage so that you will be confident in today’s workplace where
communication skills are increasingly important.
Business English has helped thousands of students over the years improve their oral
and written communication skills. It has been the leading book in the field for nearly
three decades because it works. Its three-level approach makes grammar less intimidat-
ing and easier to grasp. This approach provides small learning blocks that proceed
from simple to complex, thus helping you understand and remember.
Within the textbook, you will find tried-and-true learning tools as well as new features
to ensure that you improve your grammar, punctuation, and usage skills.
• New Homework Help! In this Tenth Edition, we bring you an outstanding new
interactive feature—Online Reinforcement Exercises. This means that you can
complete your homework faster and more confidently. At www.meguffey.com
are half of the textbook exercises so that you can try out your skills, see the answers
immediately, and receive helpful explanations.
• Three-level approach presents grammar guidelines in segments proceeding from
easier, more frequently used concepts to less frequently used concepts.
• Ample end-of-chapter reinforcement exercises enable you to apply your learning so
Mary Ellen Guffey
that you can internalize and retain your new skills.
• Pretests and posttests keep you informed about your needs and your progress.
• Self-help exercises give you even more opportunities to improve through practice.
• Frequently asked questions present everyday language queries such as those you
might face in your career—with answers from the authors.
• Writer’s Workshops offer you guidelines, model documents, and writing tips
necessary to compose e-mails, memos, letters, and short reports.
• Learning Web Ways takes you to Web sites with step-by-step instructions that help
you develop your Internet skills.
• Chat About It promotes classroom and distance-learning discussions related to
chapter concepts.
• Exceptional Web Resources include chapter quizzes, PowerPoint reviews, flash cards,
Editor’s Challenge, WebCheck reviews, and more at www.meguffey.com.
Carolyn Seefer
Business English reviews the grammar, punctuation, and usage guidelines necessary
for you to succeed in your business or professional career. The textbook is not only a
friendly teaching and learning tool but also a great reference for you to keep handy on
the job.
One student remarked, “Business English is a gift to any student who really wants to
learn how to use the English language proficiently.”
Cordially,
Mary Ellen Guffey Carolyn M. Seefer
