Business Communication Final Exam
study guide Questions and Answers
According to the concept of emotional intelligence, if you'll be speaking to people you
don't know and cant find out more about them
A) don't worry because you can adjust to their needs on the fly.
B) always put your own needs before their needs.
C) rely on chance and circumstance to help you relate to their needs.
D) use common sense and imagination to relate to their needs. - Answer-D) use
common sense and imagination to relate to their needs.
An example of downward communication is
A) a junior staff person giving information to a staff supervisor
B) a company briefing held on the organization' top floor
C) an emailing message about sick leave from one staff secretary to another
D) none of the above - Answer-D) none of the above.
________________ Communication flows between departments to help employees
share information, coordinate task, and solve complex problems.
A) Upward
B) Downward
C) Horizontal
D) Diagonal - Answer-C) Horizontal
The final step in communication process is
A) receiving the message
B) sending the message
C) interpreting the message
D) none of the above - Answer-D) none of the above.
Which of the following is the best example of an ethical dilemma?
A) Deciding whether or not to promote the employee who has the better performance
record or the employee who seems to be a better leader
B) Deciding whether or not to tell an employee that he needs to improve his
performance
C) Deciding whether or not to use the copy machine for personal papers
D) Deciding whether or not to declare the costs of your vacation travel as a deductible
business expense - Answer-A) Deciding whether or not to promote the employee who
has the better performance record or the employee who seems to be a better leader.
, Communication is the process of
A) transferring information and meaning
B) listening actively
C) writing messages
D) none of the above - Answer-A) transferring information and meaning.
All of the following except ______________ can facilitate the communication process
through the effective use of communication technology.
A) using technology tools productively
B) staying connected around the clock
C) guarding against information overload
D) disengaging from computing devices to communicate in person - Answer-B) staying
connected around the clock
The " information technology paradox" refers to
A) widespread confusion over how to utilize email and IM.
B) the idea that technology has cut down interpersonal communication in business.
C) the idea that information tools (such as email) can waste as much time as they save.
D) none of the above - Answer-C) the idea that information tools (such as email) can
waste as much time as they save.
More companies that embrace business communication 2.0
A) completely abandon the traditional approach to communication.
B) will eventually return to 1.0 approach, since the technology turns out to be too
complicated for most employees
C) adopt a hybrid approach to communication, in which some messages follow the
traditional model and other follow the 2.0 approach.
D) do none of the above - Answer-C) adopt a hybrid approach to communication, in
which some messages follow the traditional model and other follow the 2.0 approach.
A ________ usually has a long life span and typically deals with regularly recurring
tasks.
A) task force
B) work group
C) committee
D) problem-solving team - Answer-C) committee
If you are the designated leader of the meeting.
A) don't interfere if the discussion departs from the goals of the meeting.
study guide Questions and Answers
According to the concept of emotional intelligence, if you'll be speaking to people you
don't know and cant find out more about them
A) don't worry because you can adjust to their needs on the fly.
B) always put your own needs before their needs.
C) rely on chance and circumstance to help you relate to their needs.
D) use common sense and imagination to relate to their needs. - Answer-D) use
common sense and imagination to relate to their needs.
An example of downward communication is
A) a junior staff person giving information to a staff supervisor
B) a company briefing held on the organization' top floor
C) an emailing message about sick leave from one staff secretary to another
D) none of the above - Answer-D) none of the above.
________________ Communication flows between departments to help employees
share information, coordinate task, and solve complex problems.
A) Upward
B) Downward
C) Horizontal
D) Diagonal - Answer-C) Horizontal
The final step in communication process is
A) receiving the message
B) sending the message
C) interpreting the message
D) none of the above - Answer-D) none of the above.
Which of the following is the best example of an ethical dilemma?
A) Deciding whether or not to promote the employee who has the better performance
record or the employee who seems to be a better leader
B) Deciding whether or not to tell an employee that he needs to improve his
performance
C) Deciding whether or not to use the copy machine for personal papers
D) Deciding whether or not to declare the costs of your vacation travel as a deductible
business expense - Answer-A) Deciding whether or not to promote the employee who
has the better performance record or the employee who seems to be a better leader.
, Communication is the process of
A) transferring information and meaning
B) listening actively
C) writing messages
D) none of the above - Answer-A) transferring information and meaning.
All of the following except ______________ can facilitate the communication process
through the effective use of communication technology.
A) using technology tools productively
B) staying connected around the clock
C) guarding against information overload
D) disengaging from computing devices to communicate in person - Answer-B) staying
connected around the clock
The " information technology paradox" refers to
A) widespread confusion over how to utilize email and IM.
B) the idea that technology has cut down interpersonal communication in business.
C) the idea that information tools (such as email) can waste as much time as they save.
D) none of the above - Answer-C) the idea that information tools (such as email) can
waste as much time as they save.
More companies that embrace business communication 2.0
A) completely abandon the traditional approach to communication.
B) will eventually return to 1.0 approach, since the technology turns out to be too
complicated for most employees
C) adopt a hybrid approach to communication, in which some messages follow the
traditional model and other follow the 2.0 approach.
D) do none of the above - Answer-C) adopt a hybrid approach to communication, in
which some messages follow the traditional model and other follow the 2.0 approach.
A ________ usually has a long life span and typically deals with regularly recurring
tasks.
A) task force
B) work group
C) committee
D) problem-solving team - Answer-C) committee
If you are the designated leader of the meeting.
A) don't interfere if the discussion departs from the goals of the meeting.
