NURS1170 STUDY GUIDE WITH
SOLUTION
Why we communicate? (LA1) - ANSWER 1) Physical Needs
2) Identity needs
3) Social needs
4) Practical needs
Maslow's hierarchy of needs (LA1) - ANSWER 1. Self-actualization- desire to
become the most that one can be
2. Esteem- respect, self-esteem, status, recognition, strength, freedom
3. Love and belonging- friendship, intimacy, family, sense of connection
4. Safety needs- personal security, employment, resources, health, property
5. Physiological- air, water, food, shelter, sleep, clothing, reproduction
The process of communication (linear communication model) (LA1) -
ANSWER Encodes--> message--> decodes
(only one way)
The process of communication (transactional communication model) (LA1) -
ANSWER responds/decodes <--> message <--> decodes/responds
(goes both ways)
The process of communication (interpersonal communication) (LA1) -
,ANSWER Interpersonal communication: continuous transactional process
involving participants who occupy different but overlapping environments
and create relationships through the exchange of messages, many of which
are affected by external, physiological, and psychological noise.
Communication principles (LA1) - ANSWER -Can be intentional and
unintentional
-Communication is irreversible
-It is impossible not to communicate
-Communication is unrepeatable
-Communication has content and relational dimensions
Communication misconceptions (LA1) - ANSWER -More communication is
better
-Meaning are in words
-Successful communication always involves shared understanding
-A single person or event causes another's reaction
-Communication can solve all problems
Relational messages (LA1) - ANSWER 1) Affinity- degree people appreciate
one another
2) Immediacy- degree of interest/attention
3) Respect- social need to be held in esteem by others
4) Control- degree of power to influence one another
,3 types of relationships (LA1) - ANSWER 1) Social- short amount of time and
intimacy
2) Close- friendships, romantic, martial, family
3) Therapeutic- purposeful-directed by nurse: help/helpee
Communication competence (LA1) - ANSWER -No ideal way to communicate
-Competence is situational
-Competence is relational
-Competence can be learned
Characteristics of competent communicators (LA1) - ANSWER -Wide range of
behaviors
-Ability to choose the most appropriate behaviors
-Skill at preforming behaviors
-Cognitive complexity
-Empathy
-Self monitoring
-Commitment
Communication with diversity and inclusion in mind (LA1) - ANSWER
-Motivation
-Tolerance for ambiguity
-Open-mindedness
-Knowledge and skill
, Metacommunication (LA1) - ANSWER -Communication about communication
ex. "I wish we could stop arguing so much"
-Messages people exchange about their relationship
-Helpful when resolving conflict
Reflective practice and what is it? (LA1) - ANSWER It is the ability to reflect
on ones actions so as to engage in a process of continuous learning
The Reflective Learning Process (LA1) - ANSWER Identify a situation you
encountered in your work or personal life that you could believe could have
been dealt with more efficiently.
-Describe the experience: What happened? When and where did the situation
occur? Any other thoughts you have about the situation?
-Reflection: How did you behave? What thoughts did you have? How did it
make you feel? Were there other factors that influenced the situation? What
have you learned from the experience?
-Theorizing: How did the experience match with your preconceived ideas, i.e.
was the outcome expected or unexpected? How does it relate to any formal
theories that you know? What behaviors do you think might have changed
the outcome.
-Experimentation: Is there anything you could do or say now to change
outcome? What action(s) can you take to change similar reactions in the
future? What behaviors might you try out?
Mindfulness Practice - ANSWER "Mindfulness means maintaining a
SOLUTION
Why we communicate? (LA1) - ANSWER 1) Physical Needs
2) Identity needs
3) Social needs
4) Practical needs
Maslow's hierarchy of needs (LA1) - ANSWER 1. Self-actualization- desire to
become the most that one can be
2. Esteem- respect, self-esteem, status, recognition, strength, freedom
3. Love and belonging- friendship, intimacy, family, sense of connection
4. Safety needs- personal security, employment, resources, health, property
5. Physiological- air, water, food, shelter, sleep, clothing, reproduction
The process of communication (linear communication model) (LA1) -
ANSWER Encodes--> message--> decodes
(only one way)
The process of communication (transactional communication model) (LA1) -
ANSWER responds/decodes <--> message <--> decodes/responds
(goes both ways)
The process of communication (interpersonal communication) (LA1) -
,ANSWER Interpersonal communication: continuous transactional process
involving participants who occupy different but overlapping environments
and create relationships through the exchange of messages, many of which
are affected by external, physiological, and psychological noise.
Communication principles (LA1) - ANSWER -Can be intentional and
unintentional
-Communication is irreversible
-It is impossible not to communicate
-Communication is unrepeatable
-Communication has content and relational dimensions
Communication misconceptions (LA1) - ANSWER -More communication is
better
-Meaning are in words
-Successful communication always involves shared understanding
-A single person or event causes another's reaction
-Communication can solve all problems
Relational messages (LA1) - ANSWER 1) Affinity- degree people appreciate
one another
2) Immediacy- degree of interest/attention
3) Respect- social need to be held in esteem by others
4) Control- degree of power to influence one another
,3 types of relationships (LA1) - ANSWER 1) Social- short amount of time and
intimacy
2) Close- friendships, romantic, martial, family
3) Therapeutic- purposeful-directed by nurse: help/helpee
Communication competence (LA1) - ANSWER -No ideal way to communicate
-Competence is situational
-Competence is relational
-Competence can be learned
Characteristics of competent communicators (LA1) - ANSWER -Wide range of
behaviors
-Ability to choose the most appropriate behaviors
-Skill at preforming behaviors
-Cognitive complexity
-Empathy
-Self monitoring
-Commitment
Communication with diversity and inclusion in mind (LA1) - ANSWER
-Motivation
-Tolerance for ambiguity
-Open-mindedness
-Knowledge and skill
, Metacommunication (LA1) - ANSWER -Communication about communication
ex. "I wish we could stop arguing so much"
-Messages people exchange about their relationship
-Helpful when resolving conflict
Reflective practice and what is it? (LA1) - ANSWER It is the ability to reflect
on ones actions so as to engage in a process of continuous learning
The Reflective Learning Process (LA1) - ANSWER Identify a situation you
encountered in your work or personal life that you could believe could have
been dealt with more efficiently.
-Describe the experience: What happened? When and where did the situation
occur? Any other thoughts you have about the situation?
-Reflection: How did you behave? What thoughts did you have? How did it
make you feel? Were there other factors that influenced the situation? What
have you learned from the experience?
-Theorizing: How did the experience match with your preconceived ideas, i.e.
was the outcome expected or unexpected? How does it relate to any formal
theories that you know? What behaviors do you think might have changed
the outcome.
-Experimentation: Is there anything you could do or say now to change
outcome? What action(s) can you take to change similar reactions in the
future? What behaviors might you try out?
Mindfulness Practice - ANSWER "Mindfulness means maintaining a
