MGT 371 Ch4 quiz || 100% SOLVED!!
By implementing a ____________________, managers can offer team members
opportunities to receive feedback and further their personal development. correct answers
personal management interview program
Which of the following is LEAST likely a characteristic of defensiveness? correct answers
Having a false sense of security
Which term refers to an individual feeling put down or insignificant due to a communication?
correct answers Disconfirmation
According to Rogers, matching what is communicated, verbally and nonverbally, to what the
communicator is thinking and feeling is known as ___________. correct answers congruence
Which type of probing response is best when a message is ambiguous? correct answers
Clarification probe
Which of the following represents the third step of descriptive communication? correct
answers Avoid discussing who's right or wrong
According to most researchers, what is the basis of the best interpersonal communications
and the best relationships? correct answers Congruence
Individuals in positive relationships report all of the following EXCEPT
__________________________. correct answers greater instances of minor illnesses
According to one study, how often should managers conduct regular, private meetings with
employees to see improvements in effectiveness? correct answers Bi-weekly or monthly
When encountering those with negative energy, people tend to feel all of the following
EXCEPT ________________. correct answers revitalization
Which type of communication has a tendency to make other people feel attacked by labeling
their behavior? correct answers Evaluative
Which term refers to an emotional and physical state in which a person experiences agitation
or anger? correct answers Defensiveness
Which two obstacles are likely to develop if the process of coaching subordinates lacks
supportive communication? correct answers Defensiveness and disconfirmation
Positive relationships help people with all of the following EXCEPT
___________________________. correct answers increasing anxiety
Which of the following has been shown to create positive energy in a person's life? correct
answers Positive interpersonal relationships
By implementing a ____________________, managers can offer team members
opportunities to receive feedback and further their personal development. correct answers
personal management interview program
Which of the following is LEAST likely a characteristic of defensiveness? correct answers
Having a false sense of security
Which term refers to an individual feeling put down or insignificant due to a communication?
correct answers Disconfirmation
According to Rogers, matching what is communicated, verbally and nonverbally, to what the
communicator is thinking and feeling is known as ___________. correct answers congruence
Which type of probing response is best when a message is ambiguous? correct answers
Clarification probe
Which of the following represents the third step of descriptive communication? correct
answers Avoid discussing who's right or wrong
According to most researchers, what is the basis of the best interpersonal communications
and the best relationships? correct answers Congruence
Individuals in positive relationships report all of the following EXCEPT
__________________________. correct answers greater instances of minor illnesses
According to one study, how often should managers conduct regular, private meetings with
employees to see improvements in effectiveness? correct answers Bi-weekly or monthly
When encountering those with negative energy, people tend to feel all of the following
EXCEPT ________________. correct answers revitalization
Which type of communication has a tendency to make other people feel attacked by labeling
their behavior? correct answers Evaluative
Which term refers to an emotional and physical state in which a person experiences agitation
or anger? correct answers Defensiveness
Which two obstacles are likely to develop if the process of coaching subordinates lacks
supportive communication? correct answers Defensiveness and disconfirmation
Positive relationships help people with all of the following EXCEPT
___________________________. correct answers increasing anxiety
Which of the following has been shown to create positive energy in a person's life? correct
answers Positive interpersonal relationships
