C235 Training and Development WGU
Questions with Correct Answers
Guaranteed Pass 100%
360 Degree Review - Answer -Receiving feedback from all those affected by the work of a
particular individual, including customers, suppliers, bosses, subordinates, peers, and others.
4 Cs - Answer -Communication skills, collaboration skills, cognitive skills, and consulting skills.
ABC Rule - Answer -A way in which to deliver both positive and negative feedback that is non-
accusatory and non-inflammatory ("When you do A, then I feel B, and the organizational consequences
are C").
Action Learning - Answer -An approach to leadership development that integrates classroom
learning and on-the-job learning by working on real problems.
Action Plan - Answer -A plan developed at the end of training to aid in transfer, overcoming
potential obstacles back at work, and avoiding relapse.
ADDIE Model - Answer -A common framework for training and development where the five steps
in the model are Assessment, Design, Development, Implementation, and Evaluation.
Adverse Impact - Answer -A substantially different rate of selection in hiring, promotion or other
employment decision which works to the disadvantage of members of a race, sex or ethnic group.
Affirmative Defense - Answer -Supervisors are taught what sexual harassment is, how to prevent
it, and what to do in case an employee claims that he or she has been a victim of sexual harassment.
Alternation Rankins - Answer -A ranking approach where a supervisor will identify the top and
bottom performers, remove their names from the group of ratees, and repeat this process until all
employees are ranked.
ASTD Competency Model - Answer -States the competencies needed by trainers and facilitators,
including "foundational" competencies, such as interpersonal skills (e.g., communicating effectively),
business and management knowledge (e.g., thinking strategically), and personal traits (e.g.,
adaptability).
Asychroneous - Answer -A type of e-learning in which students do not interact at the same time,
but whenever they are available.
Behavior Model Training - Answer -One well-researched approach to developing leaders in a
classroom setting, particularly at the supervisory level.
, Behavior Objective - Answer -Clearly states what a participant should be able to do at the end of
the program.
Behavior Shaping - Answer -Refers to the selective reinforcement of successfully approximate
performance of a target behavior until the target is achieved.
Behavior thinking - Answer -If what a leader is doesn't seem to explain effectiveness, perhaps it is
what a leader does.
Behavioral Related Anchor Ranking Scales - Answer -A ratings approach where several dimensions
of job performance are drawn from a job analysis and "anchored" at each of several points with
statements of behavior reflecting the level of performanc
Blended Learning - Answer -All information and knowledge sharing that has been done in class
traditionally through lecture is "flipped" to an online environment and class time is used instead for
discussion, synthesis, and application.
Build Up Aproach - Answer -Strong experimental evidence at lower levels in the training evaluation
model was used to support the less direct and less conclusive evidence at the higher levels of the model.
Buy or Build - Answer -The decision organizations face relating to investments in selecting new
employees versus investments in training and development of current human resources.
Career - Answer -A series of work-related positions a person holds throughout life.
Career Development - Answer -Doing both career management and career planning together is
sometimes called career development.
Career Management - Answer -Doing both career management and career planning together is
sometimes called career development.
Career Planning - Answer -How an individual views career moves in order to achieve life goals, as
well as discovering what knowledge, skills, abilities, or other characteristics need to be developed over
time in order to qualify for promotions and/or job changes that align with the individuals desired
direction.
Career Plateau - Answer -Organizations are organized like pyramids and thus the higher up you go
the fewer positions there are above you. When employees have reached the level where they have
"topped out" they have hit a career plateau, where there is no more upward movement.
Case Study - Answer -Provides a realistic situation for trainees who must put themselves in the
shoes of the decision maker in the case and try to resolve a problem using materials or frameworks
learned in the training.
Central Tendency Error - Answer -A bias that reflects the tendency to lump others together as
average.
CLO - Answer -Chief Learning Officer, sometimes referred to as the CKO or "Chief Knowledge
Officer." This is a strategic position charged with thinking critically about the organization's long-term
Questions with Correct Answers
Guaranteed Pass 100%
360 Degree Review - Answer -Receiving feedback from all those affected by the work of a
particular individual, including customers, suppliers, bosses, subordinates, peers, and others.
4 Cs - Answer -Communication skills, collaboration skills, cognitive skills, and consulting skills.
ABC Rule - Answer -A way in which to deliver both positive and negative feedback that is non-
accusatory and non-inflammatory ("When you do A, then I feel B, and the organizational consequences
are C").
Action Learning - Answer -An approach to leadership development that integrates classroom
learning and on-the-job learning by working on real problems.
Action Plan - Answer -A plan developed at the end of training to aid in transfer, overcoming
potential obstacles back at work, and avoiding relapse.
ADDIE Model - Answer -A common framework for training and development where the five steps
in the model are Assessment, Design, Development, Implementation, and Evaluation.
Adverse Impact - Answer -A substantially different rate of selection in hiring, promotion or other
employment decision which works to the disadvantage of members of a race, sex or ethnic group.
Affirmative Defense - Answer -Supervisors are taught what sexual harassment is, how to prevent
it, and what to do in case an employee claims that he or she has been a victim of sexual harassment.
Alternation Rankins - Answer -A ranking approach where a supervisor will identify the top and
bottom performers, remove their names from the group of ratees, and repeat this process until all
employees are ranked.
ASTD Competency Model - Answer -States the competencies needed by trainers and facilitators,
including "foundational" competencies, such as interpersonal skills (e.g., communicating effectively),
business and management knowledge (e.g., thinking strategically), and personal traits (e.g.,
adaptability).
Asychroneous - Answer -A type of e-learning in which students do not interact at the same time,
but whenever they are available.
Behavior Model Training - Answer -One well-researched approach to developing leaders in a
classroom setting, particularly at the supervisory level.
, Behavior Objective - Answer -Clearly states what a participant should be able to do at the end of
the program.
Behavior Shaping - Answer -Refers to the selective reinforcement of successfully approximate
performance of a target behavior until the target is achieved.
Behavior thinking - Answer -If what a leader is doesn't seem to explain effectiveness, perhaps it is
what a leader does.
Behavioral Related Anchor Ranking Scales - Answer -A ratings approach where several dimensions
of job performance are drawn from a job analysis and "anchored" at each of several points with
statements of behavior reflecting the level of performanc
Blended Learning - Answer -All information and knowledge sharing that has been done in class
traditionally through lecture is "flipped" to an online environment and class time is used instead for
discussion, synthesis, and application.
Build Up Aproach - Answer -Strong experimental evidence at lower levels in the training evaluation
model was used to support the less direct and less conclusive evidence at the higher levels of the model.
Buy or Build - Answer -The decision organizations face relating to investments in selecting new
employees versus investments in training and development of current human resources.
Career - Answer -A series of work-related positions a person holds throughout life.
Career Development - Answer -Doing both career management and career planning together is
sometimes called career development.
Career Management - Answer -Doing both career management and career planning together is
sometimes called career development.
Career Planning - Answer -How an individual views career moves in order to achieve life goals, as
well as discovering what knowledge, skills, abilities, or other characteristics need to be developed over
time in order to qualify for promotions and/or job changes that align with the individuals desired
direction.
Career Plateau - Answer -Organizations are organized like pyramids and thus the higher up you go
the fewer positions there are above you. When employees have reached the level where they have
"topped out" they have hit a career plateau, where there is no more upward movement.
Case Study - Answer -Provides a realistic situation for trainees who must put themselves in the
shoes of the decision maker in the case and try to resolve a problem using materials or frameworks
learned in the training.
Central Tendency Error - Answer -A bias that reflects the tendency to lump others together as
average.
CLO - Answer -Chief Learning Officer, sometimes referred to as the CKO or "Chief Knowledge
Officer." This is a strategic position charged with thinking critically about the organization's long-term
