Update
KPI Examples (9) - Answer Financial, registration, education, exhibitors, motivation,
sustainability, planning, marketing, evaluation
Sustainable Event - Answer An event with a balanced approach to economic activity,
environmental responsibility and social process. // Events that reduce the impact of
events on the environment and society.
ISO 20121 - Answer The International Organization for Standardization's 20121 Event
Sustainability Management Systems // Process-oriented management program for
event organizers to have defined systems in place to implement sustainable practices.
4 Rs - Answer Rethink, reduce, reuse, recycle - four principles used to implement
sustainable practices.
APEX/ASTM - Answer Accepted Practices EXchange/ASTM Environmentally Sustainable
Meeting Standards // Prescriptive checklist approach with nine standards containing
metrics for event professionals
APEX/ASTM Standards (9) - Answer Audiovisual, accommodations, communications,
destinations, exhibits, food/beverage, meeting venue, on-site office, transportation
GRI EOSS - Answer Global Reporting Initiative Event Organisers Sector Supplement // a
guide (not a standard) for event organizers on what and how to report on economic,
environmental, and social outcomes.
,ISO 20121 requires processes to track and record performance. True or false? - Answer
True
ISO 20121 requires a specific, predetermined set of performance requirements. True or
false? - Answer False! It requires processes to track and record performance.
APEX/ASTM requires a specific, predetermined set of performance requirements. True
or false? - Answer True
APEX/ASTM requires processes to track and record performance. True or false? -
Answer False! It requires a specific, predetermined set of performance requirements.
GRI OSS is a sustainability standard. True or false? - Answer False! It is a sustainability
reporting guide.
Elements of a Sustainability Plan (6) - Answer Vision, principles, important issues,
objectives, actions/initiatives, measurement/reporting
Ganging Menus - Answer A practice where two or more groups in the same venue use
the same menus, reducing both waste and cost.
Business Continuity - Answer The ability of an organization to continue to operate
during and after an emergency, crisis or disaster occurs.
Contingency Planning - Answer Addresses the ability of the event professional to carry
off an event as planned during or after an emergency, crisis or disaster.
CMP - Answer Certified Meeting Professional
, Evaluation Plan - Answer A plan for evaluating effectiveness for the stakeholders that
encompasses both successes and challenges and is an ongoing process that serves as a
planning tool for innovation and improvement.
ROI Formula - Answer ROI (%) = Net Monetary Benefits/Meeting Costs x 100
ROI - Answer Return on Investment
Pre-event Data - Answer Data gathered from surveying your participants prior to your
event.
On-site Data - Answer Evaluations conducted on-site.
On-site data typically results in rich data. True or false? - Answer True! The event's
concepts and ideas are still fresh in people's minds.
Post-event Data - Answer Evaluations conducted after the event.
Survey - Answer An evaluation tool where respondents answer directly on the survey
Questionnaire - Answer An evaluation tool administered in person or by phone, but a
person reads the questions to the respondent and marks the respondents answers.
Quantitative Data - Answer Represented numerically, allowing comparison of data by
assigning ranks or scores or by determining averages and frequencies of response.
Quantitative data is sometimes referred to as hard data. True or false? - Answer True