WGU C202 Managing Human Capital -
based off the study guide as of 10/2017.
What does Policies do? - correct answer ✔✔They are "what we do"
What are mandatory benefits? - correct answer ✔✔By law they are offered from the employer.
ex. Worker's Compensation, COBRA, Social Security
Vietnam Era Veterans Readjustment Assistance Act of 1978 - correct answer ✔✔Prohibits discrimination
against veterans that are returning back from deployment, including Vietnam era, disabled, and active
duty.
What are Procedures? - correct answer ✔✔They are "how we do it"
Explain why employee handbooks protect both the employer and employee? - correct answer
✔✔Documents all the Human Resource Management (HRM) policies and procedures.
Employees can become familiar with their rights and what the policies and procedures are.
What are some uses and outcomes to Job Analysis? - correct answer ✔✔Job Description, Person
Specification, Selecting Applicants, and Develop performance evaluation tools.
What is Job Analysis? - correct answer ✔✔The systematic process of gathering and interpreting
information about the essential duties, tasks, and responsibilities of a job.
It also gathers information about the context within which the job in performed.
Employee performance goals and results should be tied to organizational strategies, values, and
objectives, AND based on what? - correct answer ✔✔Job Analysis
,What are 4 benefits of setting goals with employees? - correct answer ✔✔1. Focus attention on
objectives
2. Increase efforts to achieve objectives
3. Persist in setbacks
4. Develop strategies to deal with challenges and to reach goals.
What are the 4 progressive discipline steps? - correct answer ✔✔1. Counseling - makes employee aware
2. Written Warning - outlines problem and gives expectation
3. Suspension without pay
4. Termination
What are 3 common performance management obstacles? - correct answer ✔✔1. Not communicating
performance plan
2. Lack of accountability from employee/employer
3. Human Bias and errors
What is Job Design? - correct answer ✔✔Used to fulfill needs for employees through motivations and
job efficiency.
What does SMART stand for? - correct answer ✔✔Specific
Measurable
Attainable
Results Focused
Time Bound
What are the 5 job characteristics from the Job Characteristics Model? - correct answer ✔✔1. Skill
Variety
2. Task Identity
3. Task significance
4. Autonomy
, 5. Task Feedback
Job characteristic model is defined as... - correct answer ✔✔The job characteristic model proposes that
objective characteristic of the job leads to job satisfactions for employees.
What is Succession Management and Planning? - correct answer ✔✔Process of identifying and
developing new leaders who can replace old leaders when they retire or move to another position.
Succession Planning is to develop an internal candidate to fill a key position.
What is Action Planning? - correct answer ✔✔Developing actions to address gaps of labor and supply
demands. They should match with the organizational philosophy, values, mission through
recruiting/retention, compensation, succession management, and training/development needs.
What is forecasting? - correct answer ✔✔Forecasting labor demand and expected supply to identify
shortages and surplus.
Identify short and long term goals.
What is Human Resource Planning? - correct answer ✔✔Aligns organizational talent to effectively and
efficiently accomplish the strategic goal.
What is Strategic Planning? - correct answer ✔✔Company strategy, vision, mission, and values.
Influences the type, quality/quantity of skills and the employees needed.
What are the 4 Human Resource Planning Processes? - correct answer ✔✔1. Strategic Planning
2. Human Resource Planning
3. Forecasting
4. Action Planning
Which 5 sources can performance information come from? - correct answer ✔✔1. Self
2. Supervisor
3. Subordinates
based off the study guide as of 10/2017.
What does Policies do? - correct answer ✔✔They are "what we do"
What are mandatory benefits? - correct answer ✔✔By law they are offered from the employer.
ex. Worker's Compensation, COBRA, Social Security
Vietnam Era Veterans Readjustment Assistance Act of 1978 - correct answer ✔✔Prohibits discrimination
against veterans that are returning back from deployment, including Vietnam era, disabled, and active
duty.
What are Procedures? - correct answer ✔✔They are "how we do it"
Explain why employee handbooks protect both the employer and employee? - correct answer
✔✔Documents all the Human Resource Management (HRM) policies and procedures.
Employees can become familiar with their rights and what the policies and procedures are.
What are some uses and outcomes to Job Analysis? - correct answer ✔✔Job Description, Person
Specification, Selecting Applicants, and Develop performance evaluation tools.
What is Job Analysis? - correct answer ✔✔The systematic process of gathering and interpreting
information about the essential duties, tasks, and responsibilities of a job.
It also gathers information about the context within which the job in performed.
Employee performance goals and results should be tied to organizational strategies, values, and
objectives, AND based on what? - correct answer ✔✔Job Analysis
,What are 4 benefits of setting goals with employees? - correct answer ✔✔1. Focus attention on
objectives
2. Increase efforts to achieve objectives
3. Persist in setbacks
4. Develop strategies to deal with challenges and to reach goals.
What are the 4 progressive discipline steps? - correct answer ✔✔1. Counseling - makes employee aware
2. Written Warning - outlines problem and gives expectation
3. Suspension without pay
4. Termination
What are 3 common performance management obstacles? - correct answer ✔✔1. Not communicating
performance plan
2. Lack of accountability from employee/employer
3. Human Bias and errors
What is Job Design? - correct answer ✔✔Used to fulfill needs for employees through motivations and
job efficiency.
What does SMART stand for? - correct answer ✔✔Specific
Measurable
Attainable
Results Focused
Time Bound
What are the 5 job characteristics from the Job Characteristics Model? - correct answer ✔✔1. Skill
Variety
2. Task Identity
3. Task significance
4. Autonomy
, 5. Task Feedback
Job characteristic model is defined as... - correct answer ✔✔The job characteristic model proposes that
objective characteristic of the job leads to job satisfactions for employees.
What is Succession Management and Planning? - correct answer ✔✔Process of identifying and
developing new leaders who can replace old leaders when they retire or move to another position.
Succession Planning is to develop an internal candidate to fill a key position.
What is Action Planning? - correct answer ✔✔Developing actions to address gaps of labor and supply
demands. They should match with the organizational philosophy, values, mission through
recruiting/retention, compensation, succession management, and training/development needs.
What is forecasting? - correct answer ✔✔Forecasting labor demand and expected supply to identify
shortages and surplus.
Identify short and long term goals.
What is Human Resource Planning? - correct answer ✔✔Aligns organizational talent to effectively and
efficiently accomplish the strategic goal.
What is Strategic Planning? - correct answer ✔✔Company strategy, vision, mission, and values.
Influences the type, quality/quantity of skills and the employees needed.
What are the 4 Human Resource Planning Processes? - correct answer ✔✔1. Strategic Planning
2. Human Resource Planning
3. Forecasting
4. Action Planning
Which 5 sources can performance information come from? - correct answer ✔✔1. Self
2. Supervisor
3. Subordinates
