LLPSD - FF1 Chapter 4 Exam with
correct Answers
What should a call-taker do if a call comes in about an issue the fire department does
not handle?
a. Send the call to he back of teh queue and take it when there is no priority traffic
b. Politely inform the called that the fire department does not provide assistance for his
or her issue.
c. Advise the caller to call back on the nonemergency line.
d. Transfer, direct, or refer the caller to the appropriate agency. - Answer -d. Transfer,
direct, or refer the caller to the appropriate agency
Which statement about telecommunication center voice recorders is correct?
a. The recordings are useful for review of the telecommunication center's performance.
b. Nondisclosure laws require destruction of recordings of routine traffic after 72 hours.
c. The units record only when manually activated by the telecommuicator.
d. The cordings are not discoverable for use in litigation. - Answer -a. The recordings
are useful for review of the telecommunication center's performance.
What is the third step in the five-step process of receiving and dispatching an
emergency call?
a. Classification and prioritization
b. Caller instruction
c. Unit selection
d. Unit notification - Answer -a. Classification and prioritization (1. call receipt 2. location
validation 3. classification & prioritization 4. unit selection 5. dispatch)
Which NFPA standard contains a complete list of qualifications for telecommunicators?
a. 1071
b. 1051
c. 1061
d. 1081 - Answer -c. NFPA 1061
What is the term for communications center dispatchers?
a. Public afety answering technicians
b. 911 receptionists
c. Signals technicians
d. Telecommunicators - Answer -d. Telecommunicators
, What is the correct term for radio system permanently mounted in a building?
a. Repeater system
b. Land radio system
c. Base station
d. Transmitter - Answer -c. Base station
What does the "D" stand for "CAD"?
a. Department
b. Disaster
c. Decision
d. Dispatch - Answer -d. Dispatch
What does the "A" stand for in "PSAP"?
a. Answering
b. Alerting
c. Activating
d. Auxililary - Answer -a. Answering
The generally accepted time for a unit to be dispatched after a communications center
received a call is _____ seconds or less.
a. 45
b. 60
c. 30
d. 90 - Answer -b. 60
What is the term for a radio that transmits and receives on different frequencies?
a. Duplex
b. Repeater
c. Cross-band
d. Binary - Answer -a. Duplex
What does the automatic location identification (ALI) system rely on to be effective?
a. A direct line
b. The caller's name
c. An accurate and current database
d. A minimum 30-second call duration - Answer -c. An accurate and current database
How has the widespread use of cellular phones affected the automatic location
identification (ALI) feature of the enhanced 911 systems?
a. ALI is not needed
b. ALI may be unable to provide a specific location
c. ALI does not function for wireless calls
d. The location database is updated automatically - Answer -b. ALI may be unable to
provide a specific location.
What is the function of an automatic vehicle locator system?
correct Answers
What should a call-taker do if a call comes in about an issue the fire department does
not handle?
a. Send the call to he back of teh queue and take it when there is no priority traffic
b. Politely inform the called that the fire department does not provide assistance for his
or her issue.
c. Advise the caller to call back on the nonemergency line.
d. Transfer, direct, or refer the caller to the appropriate agency. - Answer -d. Transfer,
direct, or refer the caller to the appropriate agency
Which statement about telecommunication center voice recorders is correct?
a. The recordings are useful for review of the telecommunication center's performance.
b. Nondisclosure laws require destruction of recordings of routine traffic after 72 hours.
c. The units record only when manually activated by the telecommuicator.
d. The cordings are not discoverable for use in litigation. - Answer -a. The recordings
are useful for review of the telecommunication center's performance.
What is the third step in the five-step process of receiving and dispatching an
emergency call?
a. Classification and prioritization
b. Caller instruction
c. Unit selection
d. Unit notification - Answer -a. Classification and prioritization (1. call receipt 2. location
validation 3. classification & prioritization 4. unit selection 5. dispatch)
Which NFPA standard contains a complete list of qualifications for telecommunicators?
a. 1071
b. 1051
c. 1061
d. 1081 - Answer -c. NFPA 1061
What is the term for communications center dispatchers?
a. Public afety answering technicians
b. 911 receptionists
c. Signals technicians
d. Telecommunicators - Answer -d. Telecommunicators
, What is the correct term for radio system permanently mounted in a building?
a. Repeater system
b. Land radio system
c. Base station
d. Transmitter - Answer -c. Base station
What does the "D" stand for "CAD"?
a. Department
b. Disaster
c. Decision
d. Dispatch - Answer -d. Dispatch
What does the "A" stand for in "PSAP"?
a. Answering
b. Alerting
c. Activating
d. Auxililary - Answer -a. Answering
The generally accepted time for a unit to be dispatched after a communications center
received a call is _____ seconds or less.
a. 45
b. 60
c. 30
d. 90 - Answer -b. 60
What is the term for a radio that transmits and receives on different frequencies?
a. Duplex
b. Repeater
c. Cross-band
d. Binary - Answer -a. Duplex
What does the automatic location identification (ALI) system rely on to be effective?
a. A direct line
b. The caller's name
c. An accurate and current database
d. A minimum 30-second call duration - Answer -c. An accurate and current database
How has the widespread use of cellular phones affected the automatic location
identification (ALI) feature of the enhanced 911 systems?
a. ALI is not needed
b. ALI may be unable to provide a specific location
c. ALI does not function for wireless calls
d. The location database is updated automatically - Answer -b. ALI may be unable to
provide a specific location.
What is the function of an automatic vehicle locator system?
