STATE FARM AUTO EXTERNAL CLAIM RESOURCE
CERTIFICATION EXAM
You are generating an estimate for a customer's vehicle that merely needs the hood
and right front fender refinished. The hood is the first panel listed in the estimate.
Would most Collision Estimating Guides consider refinishing overlap on the hood?
Select the most correct statement.
Choose the single best answer.
A. Overlap would not apply to the hood refinishing time because it is the first main
panel. Because the fender is near to another main panel, a refinish overlap
deduction would apply.
A refinish overlap deduction would apply to the hood refinish time because it is the
first significant panel. Because the fender is a nearby major panel, a refinish
overlap deduction applies to it as well.
C. Overlap would not apply to the hood or fender refinish times because they are
not considered main panels. - Answer B.The hood would be eligible for a refinish
overlap reduction because it is the first significant panel. A refinish overlap
deduction would also be relevant to the fender refinish time because it is an
adjacent major pane.
When estimating vehicle damage, if it is determined that a repair operation is
required, include a separate line item allowance in your estimate.
T or F: ANSWER True
State Farm clients can have their vehicles fixed at any repair shop of their choice.
, T or F: ANSWER True
Would betterment apply when refurbishing an entire vehicle, according to State
Farm guidelines?
ANSWER: Yes.
The pricing that State Farm pays for most maintenance operations are based on:
A.)Printed or Electronic Price Guide
B. Repair facility survey results
C.) Judgment Time
D.) All of the aforementioned.
E.)Only A and C - answer all of the aforementioned.
According to the current State Farm guidelines, it is acceptable to specify
aftermarket/non-oem sheet metal (hoods, fenders, deck lids) on State Farm
estimates.
T or F: ANSWER False
According to current State Farm guidelines, it is acceptable to specify
aftermarket/non-OEM mechanical parts (radiators, exhaust, and suspension
components) on State Farm estimates.
CERTIFICATION EXAM
You are generating an estimate for a customer's vehicle that merely needs the hood
and right front fender refinished. The hood is the first panel listed in the estimate.
Would most Collision Estimating Guides consider refinishing overlap on the hood?
Select the most correct statement.
Choose the single best answer.
A. Overlap would not apply to the hood refinishing time because it is the first main
panel. Because the fender is near to another main panel, a refinish overlap
deduction would apply.
A refinish overlap deduction would apply to the hood refinish time because it is the
first significant panel. Because the fender is a nearby major panel, a refinish
overlap deduction applies to it as well.
C. Overlap would not apply to the hood or fender refinish times because they are
not considered main panels. - Answer B.The hood would be eligible for a refinish
overlap reduction because it is the first significant panel. A refinish overlap
deduction would also be relevant to the fender refinish time because it is an
adjacent major pane.
When estimating vehicle damage, if it is determined that a repair operation is
required, include a separate line item allowance in your estimate.
T or F: ANSWER True
State Farm clients can have their vehicles fixed at any repair shop of their choice.
, T or F: ANSWER True
Would betterment apply when refurbishing an entire vehicle, according to State
Farm guidelines?
ANSWER: Yes.
The pricing that State Farm pays for most maintenance operations are based on:
A.)Printed or Electronic Price Guide
B. Repair facility survey results
C.) Judgment Time
D.) All of the aforementioned.
E.)Only A and C - answer all of the aforementioned.
According to the current State Farm guidelines, it is acceptable to specify
aftermarket/non-oem sheet metal (hoods, fenders, deck lids) on State Farm
estimates.
T or F: ANSWER False
According to current State Farm guidelines, it is acceptable to specify
aftermarket/non-OEM mechanical parts (radiators, exhaust, and suspension
components) on State Farm estimates.
