ITIL® 4 FOUNDATION EXAM WITH
GUARANTEED ACCURATE
ANSWERS
Identify the missing word(s) in the following sentence. Service
management is a set of specialized organizational [?] for enabling value
for customers in the form of services. - Accurate
Answers✔✔Capabilities
What is the definition of a configuration item? - Accurate
Answers✔✔Any component that needs to be managed in order to
deliver an IT service
Identify the missing word(s) in the following sentence. An incident is
a(n) [?] interruption to a service or reduction in the quality of a service. -
Accurate Answers✔✔Unplanned
What is the purpose of the 'change enablement' practice? - Accurate
Answers✔✔Ensuring that risks are properly assessed, authorizing
changes to proceed and managing a change schedule in order to
maximize the number of successful IT changes.
What is the purpose of the 'deployment management' practice? -
Accurate Answers✔✔Moving new or changed hardware, software,
documentation, processes, or any other service component to live
environments.
, What is the purpose of the 'service level management' practice? -
Accurate Answers✔✔Setting clear business-based targets for service
performance so that the delivery of a service can be properly assessed,
monitored, and managed against these targets.
What is defined as the practice of planning and managing the full
lifecycle of all IT assets? - Accurate Answers✔✔IT asset management
Identify the missing word in the following sentence. [?] management is
the practice of minimizing the negative impact of incidents by restoring
normal service operation as quickly as possible. - Accurate
Answers✔✔Incident
Dion Training has just hired three new staff members. The IT
department at Dion Training has created new accounts for the new staff
members on the domain controller and allocated 10 GB of storage on the
company's internal file server per staff member. What term best
describes these activities performed by the IT department? - Accurate
Answers✔✔Service provision
Fill in the blank. [?] may simultaneously be removed from a service
consumer and imposed on a service consumer. For example, outsourcing
a service to a service provider may remove the need for the consumer to
have their own IT infrastructure, but it may require them to install a
faster Internet connection to reach the service provider's servers instead.
- Accurate Answers✔✔Costs
GUARANTEED ACCURATE
ANSWERS
Identify the missing word(s) in the following sentence. Service
management is a set of specialized organizational [?] for enabling value
for customers in the form of services. - Accurate
Answers✔✔Capabilities
What is the definition of a configuration item? - Accurate
Answers✔✔Any component that needs to be managed in order to
deliver an IT service
Identify the missing word(s) in the following sentence. An incident is
a(n) [?] interruption to a service or reduction in the quality of a service. -
Accurate Answers✔✔Unplanned
What is the purpose of the 'change enablement' practice? - Accurate
Answers✔✔Ensuring that risks are properly assessed, authorizing
changes to proceed and managing a change schedule in order to
maximize the number of successful IT changes.
What is the purpose of the 'deployment management' practice? -
Accurate Answers✔✔Moving new or changed hardware, software,
documentation, processes, or any other service component to live
environments.
, What is the purpose of the 'service level management' practice? -
Accurate Answers✔✔Setting clear business-based targets for service
performance so that the delivery of a service can be properly assessed,
monitored, and managed against these targets.
What is defined as the practice of planning and managing the full
lifecycle of all IT assets? - Accurate Answers✔✔IT asset management
Identify the missing word in the following sentence. [?] management is
the practice of minimizing the negative impact of incidents by restoring
normal service operation as quickly as possible. - Accurate
Answers✔✔Incident
Dion Training has just hired three new staff members. The IT
department at Dion Training has created new accounts for the new staff
members on the domain controller and allocated 10 GB of storage on the
company's internal file server per staff member. What term best
describes these activities performed by the IT department? - Accurate
Answers✔✔Service provision
Fill in the blank. [?] may simultaneously be removed from a service
consumer and imposed on a service consumer. For example, outsourcing
a service to a service provider may remove the need for the consumer to
have their own IT infrastructure, but it may require them to install a
faster Internet connection to reach the service provider's servers instead.
- Accurate Answers✔✔Costs
