Near misses - Which of the following is defined as a patient safety event that did not reach the
patient?
a. Incidents
b. Near misses
c. Unsafe conditions
d. None of the above
All of the above are categories - Which of the following is NOT one of the four major categories of
quality measures?
a. Structure
b. Process
c. Outcome
d. All of the above are categories
Benchmarking - ________ is the process of comparing one or more performance measures
against a standard.
a. Assessing
b. Benchmarking
c. Regulating