Why should you study Operations Management?
-It tells you how to manage transformations from inputs to outputs
-It teaches you how to think logically
-It tells you how to make money
-All the other answers are correct
The role of operations is to use resources to transform inputs into outputs. From this
perspective, what is the output of an airline?
Passengers at their destination
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The role of operations is to use resources to transform inputs into outputs. From this
perspective, what is the main input for an airline?
Passengers
The role of operations is to use resources to transform inputs into outputs. From this
perspective, what is NOT a resource for an airline?
Passengers
, Why did we have you read the article about the basketball player?
-All the other answers are correct
-Because it shows the value of applying a "scientific" approach to something.
-Because it's more interesting than a textbook?
-Because it shows the importance to finding the best way of doing something, and then making
sure you do it that way "every time."
In the article about the basketball player, Shane Battier was held up as "doing everything right"
but in the end, Kobe Bryant still made the shot. What is this intended to teach us?
Operations teaches us to find the best way to do something, and then do it that way every time.
This doesn't guarantee success every time, but it results in higher likelihood of success.
Which of these was the value equation for the University of Utah Health System?
Value = (Quality + Service) / Cost
The process flow diagram below depicts a clinic. How many "waiting rooms" does the clinic
need?
7
In the picture below, what might the triangle represent?
The waiting room at a clinic.
What restaurant did we read about that a hospital might benchmark against?
Note: in a sense it's irrelevant as to what restaurant it was. Who cares if it was Carfe Rio or Red
Iguana? (Well, it wasn't either of those, but you get the point - it's irrelevant which one it was.).
So why do we include a question like this one? Because we care whether you actually read the
article - it's a great article! We consider questions like this one to be "fair game" for an exam
because we are simply checking whether you actually read the article. The same thing applies
to the videos. They are assigned for a purpose, so you're expected to watch them!
Cheesecake Factory
We'll do a few problems here to illustrate the impact that Operations and Supply Chain (OSC)
can have on a firm's profitability. We'll build from this "base question" below.