WGU C846 focused Applicability of IT
in business Examination eligibility
Assistant and Answers New Updated
Solutions RATED A+
Describe the interconnected nature of the service value chain
and how this supports value streams (One question on Exam) -
correct answer --
Service Value Chain's Nature - correct answer To carry out a
certain task, or respond to a particular situation, organizations
create service value streams. They are specific combinations of
activities and practices, and each one is designed for a particular
scenario. Once designed, value streams should be subjected to
continual improvement.
Describe the purpose of each value chain activity (One question
on Exam) - correct answer --
Plan - correct answer To ensure a shared understanding of the
vision, current status, and improvement direction for all four
dimensions of service management, and all products and services
throughout the organization.
Improve - correct answer To ensure continual improvement of
products, services, and practices across all value chain activities
and the four dimensions of service management.
,Engage - correct answer To provide a good understanding of
stakeholder needs, transparency, and continual engagement and
good relationships with all stakeholders.
Design & Transition - correct answer To ensure that products
and services continually meet stakeholder expectations for
quality, costs, and time to market.
Obtain/Build - correct answer To ensure that service
components are available when and where they are needed, and
that they meet agreed specifications.
Deliver & Support - correct answer To ensure that services are
delivered and supported according to agreed specifications and
stakeholders' expectations.
Recall Purpose of ITIL Practices (Five questions on Exam) -
correct answer --
Information Security Management - correct answer Protects the
information needed by the organization to conduct its business.
Responsible for confidentiality, integrity and availability
Relationship Management - correct answer Establishes and
nurtures the links between the organization and its stakeholders
at strategic and tactical levels.
Supplier Management - correct answer Ensures that the
organization's suppliers and their performances are managed
appropriately to support the seamless provision of quality
products and services.
, IT Asset Management - correct answer The set of business
practices that support life cycle management and strategic
decision making for the IT environment.
Monitoring and Event Management - correct answer To
systematically observe services and service components, and
record and report selected changes of state identified as events.
Release Management - correct answer To make new and
changed services and features available for use.
Service Configuration Management - correct answer Used to
track all of the individual Configuration Items (CI) in an IT
system which may be as simple as a single server, or as complex
as the entire IT department.
Deployment Management - correct answer To plan, schedule,
control the build, test, deployment of releases, and to deliver
new functionality required by the business while protecting the
integrity of existing services.
Continual Improvement - correct answer An ongoing
organizational activity of continuous re-evaluation performed at
all organizational levels to ensure that performance continually
meets stakeholders' expectations. Supports organizations in their
day-to-day improvement efforts
Change Enablement - correct answer To maximize the number
of successful service and product changes by ensuring that risks
have been properly assessed, authorizing changes to proceed
and managing the change schedule.
in business Examination eligibility
Assistant and Answers New Updated
Solutions RATED A+
Describe the interconnected nature of the service value chain
and how this supports value streams (One question on Exam) -
correct answer --
Service Value Chain's Nature - correct answer To carry out a
certain task, or respond to a particular situation, organizations
create service value streams. They are specific combinations of
activities and practices, and each one is designed for a particular
scenario. Once designed, value streams should be subjected to
continual improvement.
Describe the purpose of each value chain activity (One question
on Exam) - correct answer --
Plan - correct answer To ensure a shared understanding of the
vision, current status, and improvement direction for all four
dimensions of service management, and all products and services
throughout the organization.
Improve - correct answer To ensure continual improvement of
products, services, and practices across all value chain activities
and the four dimensions of service management.
,Engage - correct answer To provide a good understanding of
stakeholder needs, transparency, and continual engagement and
good relationships with all stakeholders.
Design & Transition - correct answer To ensure that products
and services continually meet stakeholder expectations for
quality, costs, and time to market.
Obtain/Build - correct answer To ensure that service
components are available when and where they are needed, and
that they meet agreed specifications.
Deliver & Support - correct answer To ensure that services are
delivered and supported according to agreed specifications and
stakeholders' expectations.
Recall Purpose of ITIL Practices (Five questions on Exam) -
correct answer --
Information Security Management - correct answer Protects the
information needed by the organization to conduct its business.
Responsible for confidentiality, integrity and availability
Relationship Management - correct answer Establishes and
nurtures the links between the organization and its stakeholders
at strategic and tactical levels.
Supplier Management - correct answer Ensures that the
organization's suppliers and their performances are managed
appropriately to support the seamless provision of quality
products and services.
, IT Asset Management - correct answer The set of business
practices that support life cycle management and strategic
decision making for the IT environment.
Monitoring and Event Management - correct answer To
systematically observe services and service components, and
record and report selected changes of state identified as events.
Release Management - correct answer To make new and
changed services and features available for use.
Service Configuration Management - correct answer Used to
track all of the individual Configuration Items (CI) in an IT
system which may be as simple as a single server, or as complex
as the entire IT department.
Deployment Management - correct answer To plan, schedule,
control the build, test, deployment of releases, and to deliver
new functionality required by the business while protecting the
integrity of existing services.
Continual Improvement - correct answer An ongoing
organizational activity of continuous re-evaluation performed at
all organizational levels to ensure that performance continually
meets stakeholders' expectations. Supports organizations in their
day-to-day improvement efforts
Change Enablement - correct answer To maximize the number
of successful service and product changes by ensuring that risks
have been properly assessed, authorizing changes to proceed
and managing the change schedule.
