WGU C846 ITIL In depth Review
Study Aid and Accurate Scoring
Criteria Latest Version 2024/2025
IT Service Provider - correct answer an organization providing
services to one or more internal or external customers
Supplier - correct answer A third party supplying goods or
services that are required to deliver IT services.
IT service continuity Management - correct answer Initiation,
requirements and strategy, implementation and ongoing
operations.
Information Security - correct answer Defines the security and
access policies for all services
CMIS - correct answer Capacity Management Information
System
AMIS - correct answer Availability Management Information
System
Availability Management - correct answer The process for
ensuring IT services meet the current and future availability
needs of the business in a cost effective and timely manner.
BCM- Business Continuity Management - correct answer
Business process for managing risk that could possibly disrupt
,critical business functions. Ensures that critical business
functions are made available following a major disruption.
BIA - Business impact Analysis - correct answer Its the part of
business continuity that identifies vital business functions and
their dependencies. It is used to decide which business functions
will be impacted if IT service is unavailable.
Capacity Management - correct answer The process responsible
for ensuring that the capacity of IT services and the IT
infrastructure is able to meet the agreed on capacity and
performance requirements in a cost effective and timely manner.
3 subsets are: Business capacity Management, Service Capacity
Management, Component Capacity Management.
Capacity Plan - correct answer A plan drawn up to address
current and future capacity and performance requirements. It
shows current and historic useage of services and components
and their respective increase or decrease in capacity for the next
18 to 24 months. The plan suggest actions to ensure sufficient
but not excessive capacity.
ISM- Information Security Management - correct answer The
process that ensures that the CIA of an organizations assets
match the agreed needs of a business.
IT service Continuity Management - correct answer The process
responsible for managing risk that could seriously affect IT
servides.
MTBF- Meantime between failure - correct answer Is the
average of the time between when a configuration item starts
working until it fails next time.
, MTBSI- Meantime between service incidents - correct answer A
metric used for measuring and reporting reliability. It's the
measurement from when a system fails until when it fails again.
MTRS- Meantime to restore service - correct answer A metric
for reporting downtime. It is the average time taken to restore an
IT service or another configuration item after a failure. The
measurement is from the time of failure until it is restored.
Service Catalog - correct answer A database or structured
document with information about all live IT services, which may
include services available for deployment.
Service Catalog Management - correct answer The process for
providing and maintaining the service catalog and ensuring it is
available to those who are authorized to access it.
SKMS - Service knowledge management system. - correct
answer A set of tools and databases that are used to manage
knowledge, information and data.
Supplier Management - correct answer The process responsible
for obtaining value from suppliers, ensuring contracts and
agreements support the needs of the business and ensuring that
suppliers meet the contractual agreements.
VBF- Vital business function - correct answer Part of the
business process that is critical to the success of the business.
Process - correct answer A structured set of Activities designed
to accomplish a specific objective. A process should
Study Aid and Accurate Scoring
Criteria Latest Version 2024/2025
IT Service Provider - correct answer an organization providing
services to one or more internal or external customers
Supplier - correct answer A third party supplying goods or
services that are required to deliver IT services.
IT service continuity Management - correct answer Initiation,
requirements and strategy, implementation and ongoing
operations.
Information Security - correct answer Defines the security and
access policies for all services
CMIS - correct answer Capacity Management Information
System
AMIS - correct answer Availability Management Information
System
Availability Management - correct answer The process for
ensuring IT services meet the current and future availability
needs of the business in a cost effective and timely manner.
BCM- Business Continuity Management - correct answer
Business process for managing risk that could possibly disrupt
,critical business functions. Ensures that critical business
functions are made available following a major disruption.
BIA - Business impact Analysis - correct answer Its the part of
business continuity that identifies vital business functions and
their dependencies. It is used to decide which business functions
will be impacted if IT service is unavailable.
Capacity Management - correct answer The process responsible
for ensuring that the capacity of IT services and the IT
infrastructure is able to meet the agreed on capacity and
performance requirements in a cost effective and timely manner.
3 subsets are: Business capacity Management, Service Capacity
Management, Component Capacity Management.
Capacity Plan - correct answer A plan drawn up to address
current and future capacity and performance requirements. It
shows current and historic useage of services and components
and their respective increase or decrease in capacity for the next
18 to 24 months. The plan suggest actions to ensure sufficient
but not excessive capacity.
ISM- Information Security Management - correct answer The
process that ensures that the CIA of an organizations assets
match the agreed needs of a business.
IT service Continuity Management - correct answer The process
responsible for managing risk that could seriously affect IT
servides.
MTBF- Meantime between failure - correct answer Is the
average of the time between when a configuration item starts
working until it fails next time.
, MTBSI- Meantime between service incidents - correct answer A
metric used for measuring and reporting reliability. It's the
measurement from when a system fails until when it fails again.
MTRS- Meantime to restore service - correct answer A metric
for reporting downtime. It is the average time taken to restore an
IT service or another configuration item after a failure. The
measurement is from the time of failure until it is restored.
Service Catalog - correct answer A database or structured
document with information about all live IT services, which may
include services available for deployment.
Service Catalog Management - correct answer The process for
providing and maintaining the service catalog and ensuring it is
available to those who are authorized to access it.
SKMS - Service knowledge management system. - correct
answer A set of tools and databases that are used to manage
knowledge, information and data.
Supplier Management - correct answer The process responsible
for obtaining value from suppliers, ensuring contracts and
agreements support the needs of the business and ensuring that
suppliers meet the contractual agreements.
VBF- Vital business function - correct answer Part of the
business process that is critical to the success of the business.
Process - correct answer A structured set of Activities designed
to accomplish a specific objective. A process should
