WGU C846 Study test in depth
Examination and 100% correctly
verified Solutions Latest version
2024/2025
Assets - correct answer Any resource or capability.
Attribute - correct answer Information held about a
configuration item, such as serial number, make, model, and so
on.
Capabilities - correct answer the ability of an organization,
person, process, application, IT service, or other configuration
items to carry out an activity. Capabilities are intangible assets of
an organization.
Governance - correct answer Ensures that policies and strategy
are actually implemented and that required processes are
correctly followed.
IT service management (ITSM) - correct answer The
implementation and management of quality IT services that meet
the needs of the business.
Patterns of business activity (PBA) - correct answer A workload
profile of one or more business activities. Patterns of business
activity are used to help the IT service provider understand and
plan for different levels of business activity.
,Resources - correct answer A generic term that includes IT
infrastructure, people, money, or anything else that might help to
deliver an IT service. They are often considered to be assets of
an organization.
Risk management - correct answer The approach adopted to
identify, document, analyze, and mitigate against the likelihood
of potential impact to a project or service.
Risk register - correct answer A centralized record of the risks
that need to be managed.
Service strategy - correct answer A phase in the service
lifecycle. Service strategy defines the perspective, position,
plans, and patterns that a service provider needs to execute to
meet an organization's business outcomes.
Utility - correct answer The functionality offered by a product
or service to meet a particular need or whether it is fit for
purpose.
Warranty - correct answer The assurance that a product or
service will meet the agreed requirements, fit for use.
Business case - correct answer Justification for a significant
item of expenditure, identifying costs and benefits, including
options considered.
Business relationship management - correct answer The
process responsible for maintaining a positive relationship with
, customers. The business relationship manager's focus is
strategic, ensuring that IT will deliver what is required by the
business strategy.
Design coordination - correct answer The process responsible
for coordinating all service design activities, processes, and
resources.
Service portfolio - correct answer The complete set of services
that is managed by a service provider. It includes three
categories: service pipeline (proposed or in development),
service catalog (live or available for deployment), and retired
services.
Service portfolio management - correct answer The process
that manages and maintains the service portfolio. It ensures that
the service provider has the right mix of services to meet
required business outcomes at an appropriate level of
investment.
Service provider - correct answer An organization supplying
services to one or more internal or external customers.
A set of specialized organizational capabilities for enabling value
to customers in the form of services. - correct answer Service
Management
The perceived benefits, usefulness, and importance of something.
- correct answer Value
Defines Requirements for services - correct answer Customer
Examination and 100% correctly
verified Solutions Latest version
2024/2025
Assets - correct answer Any resource or capability.
Attribute - correct answer Information held about a
configuration item, such as serial number, make, model, and so
on.
Capabilities - correct answer the ability of an organization,
person, process, application, IT service, or other configuration
items to carry out an activity. Capabilities are intangible assets of
an organization.
Governance - correct answer Ensures that policies and strategy
are actually implemented and that required processes are
correctly followed.
IT service management (ITSM) - correct answer The
implementation and management of quality IT services that meet
the needs of the business.
Patterns of business activity (PBA) - correct answer A workload
profile of one or more business activities. Patterns of business
activity are used to help the IT service provider understand and
plan for different levels of business activity.
,Resources - correct answer A generic term that includes IT
infrastructure, people, money, or anything else that might help to
deliver an IT service. They are often considered to be assets of
an organization.
Risk management - correct answer The approach adopted to
identify, document, analyze, and mitigate against the likelihood
of potential impact to a project or service.
Risk register - correct answer A centralized record of the risks
that need to be managed.
Service strategy - correct answer A phase in the service
lifecycle. Service strategy defines the perspective, position,
plans, and patterns that a service provider needs to execute to
meet an organization's business outcomes.
Utility - correct answer The functionality offered by a product
or service to meet a particular need or whether it is fit for
purpose.
Warranty - correct answer The assurance that a product or
service will meet the agreed requirements, fit for use.
Business case - correct answer Justification for a significant
item of expenditure, identifying costs and benefits, including
options considered.
Business relationship management - correct answer The
process responsible for maintaining a positive relationship with
, customers. The business relationship manager's focus is
strategic, ensuring that IT will deliver what is required by the
business strategy.
Design coordination - correct answer The process responsible
for coordinating all service design activities, processes, and
resources.
Service portfolio - correct answer The complete set of services
that is managed by a service provider. It includes three
categories: service pipeline (proposed or in development),
service catalog (live or available for deployment), and retired
services.
Service portfolio management - correct answer The process
that manages and maintains the service portfolio. It ensures that
the service provider has the right mix of services to meet
required business outcomes at an appropriate level of
investment.
Service provider - correct answer An organization supplying
services to one or more internal or external customers.
A set of specialized organizational capabilities for enabling value
to customers in the form of services. - correct answer Service
Management
The perceived benefits, usefulness, and importance of something.
- correct answer Value
Defines Requirements for services - correct answer Customer
