CHL Certified Healthcare Leader
IAHCSMM Exam Quiz Study Guide with
Correct Answers 100% Pass | Graded A+
A coordinating principle relating to the number of employees who
can be effectively supervised by one person. - Answer>> Span
of control
A group of employees identified by the organizational chart -
Answer>> Employee group (formal)
Employees from the same or different formal work teams who
form an unofficial group or staff members. - Answer>>
Employee Group (informal)
A person who influences and guides others toward the
achievement or goals. - Answer>> Leader
An organizing principle that suggests each employee should have
only one supervisor. - Answer>> Unity of command
The skills required to accomplish a specific task or function. -
Answer>> Skill set
The process of using what one has (resources) to accomplish
goals and objectives. - Answer>> Management
The beliefs, values and norms shared by department personnel
that are considered valid and are passed on to new employees in
the department. - Answer>> Culture (department)
Communication or other activities designed to create a favorable
public image. - Answer>> Public relations
,The act of systematic unwanted or annoying acting of one or
more persons, including threats or demands. - Answer>>
Harrassment
The repeated, health-harming mistreatment of one ore more
persons (targets) by one or more persons. Examples are verbal
abuse; offensive behavior, including non-verbal conduct; and
work interference. - Answer>> Bullying (workplace)
A policy that permits no amount of leniency regarding harassing
behavior. - Answer>> Zero-tolerance (policy)
Violence or the threat of violence against workers that occurs at
or outside the workplace and includes threats, verbal abuse,
physical assaults and homicide. - Answer>> Workplace
violence
Unfavorable or unfair treatment based on an individual's race,
religion, gender, national origin, disability, age or sexual
orientation. - Answer>> Discrimination (workplace)
Abusive behavior that involves the use of language. - Answer>>
Verbal abuse
A situation that occurs when people are victims of dominance and
then confront each other rather than the system that oppressed
them. - Answer>> Lateral violence
An identified reason for a problem or defect. - Answer>> Root
cause
The application of codes of this or guidelines adopted for the
protection of patients, families and the healthcare facility. -
Answer>> Ethics (medical)
, A document originally written by Hippocrates, an ancient scholar,
that is subscribed to by physicians. It addresses numerous
concerns, including the need to treat patients to the best of one's
abilities, preserve a patients privacy, teach medicine to the next
generation and prevent disease, among others. - Answer>>
Hippocratic Oath
The process by which a person learns key information about a
medical event, including benefits and risks before deciding
whether to participate in a treatment, non-treatment or procedure.
- Answer>> Informed consent (patient)
The right of a patient to have personal identifiable medical
information kept private. - Answer>> Confidentiality (patient)
A business situation in which an employee's loyalty to his/her
employee is or could be compromised. - Answer>> Conflict of
interest
A business that sells products or services to the healthcare
facility. - Answer>> Vendor
Any building where medical treatment is provided or medicine is
practiced. - Answer>> Healthcare facility
A written statement of an organization's core purpose and focus. -
Answer>> Mission Statement
A formal system of providers and sites of care that supplies both
healthcare services and a health insurance plan to patients in a
defined geographic network. - Answer>> Integrated Delivery
Networks (IDN)
IAHCSMM Exam Quiz Study Guide with
Correct Answers 100% Pass | Graded A+
A coordinating principle relating to the number of employees who
can be effectively supervised by one person. - Answer>> Span
of control
A group of employees identified by the organizational chart -
Answer>> Employee group (formal)
Employees from the same or different formal work teams who
form an unofficial group or staff members. - Answer>>
Employee Group (informal)
A person who influences and guides others toward the
achievement or goals. - Answer>> Leader
An organizing principle that suggests each employee should have
only one supervisor. - Answer>> Unity of command
The skills required to accomplish a specific task or function. -
Answer>> Skill set
The process of using what one has (resources) to accomplish
goals and objectives. - Answer>> Management
The beliefs, values and norms shared by department personnel
that are considered valid and are passed on to new employees in
the department. - Answer>> Culture (department)
Communication or other activities designed to create a favorable
public image. - Answer>> Public relations
,The act of systematic unwanted or annoying acting of one or
more persons, including threats or demands. - Answer>>
Harrassment
The repeated, health-harming mistreatment of one ore more
persons (targets) by one or more persons. Examples are verbal
abuse; offensive behavior, including non-verbal conduct; and
work interference. - Answer>> Bullying (workplace)
A policy that permits no amount of leniency regarding harassing
behavior. - Answer>> Zero-tolerance (policy)
Violence or the threat of violence against workers that occurs at
or outside the workplace and includes threats, verbal abuse,
physical assaults and homicide. - Answer>> Workplace
violence
Unfavorable or unfair treatment based on an individual's race,
religion, gender, national origin, disability, age or sexual
orientation. - Answer>> Discrimination (workplace)
Abusive behavior that involves the use of language. - Answer>>
Verbal abuse
A situation that occurs when people are victims of dominance and
then confront each other rather than the system that oppressed
them. - Answer>> Lateral violence
An identified reason for a problem or defect. - Answer>> Root
cause
The application of codes of this or guidelines adopted for the
protection of patients, families and the healthcare facility. -
Answer>> Ethics (medical)
, A document originally written by Hippocrates, an ancient scholar,
that is subscribed to by physicians. It addresses numerous
concerns, including the need to treat patients to the best of one's
abilities, preserve a patients privacy, teach medicine to the next
generation and prevent disease, among others. - Answer>>
Hippocratic Oath
The process by which a person learns key information about a
medical event, including benefits and risks before deciding
whether to participate in a treatment, non-treatment or procedure.
- Answer>> Informed consent (patient)
The right of a patient to have personal identifiable medical
information kept private. - Answer>> Confidentiality (patient)
A business situation in which an employee's loyalty to his/her
employee is or could be compromised. - Answer>> Conflict of
interest
A business that sells products or services to the healthcare
facility. - Answer>> Vendor
Any building where medical treatment is provided or medicine is
practiced. - Answer>> Healthcare facility
A written statement of an organization's core purpose and focus. -
Answer>> Mission Statement
A formal system of providers and sites of care that supplies both
healthcare services and a health insurance plan to patients in a
defined geographic network. - Answer>> Integrated Delivery
Networks (IDN)
