Management 3300 Exam 1 Questions with Correct
Answers
Operations Management Correct Answer-The area of management
concerned with the design, operation, and improvement of the systems
and processes the organization uses to deliver its goods and services
customer relationship management (CRM) system Correct Answer-an
information system used to build customer relationships, enhance
loyalty, and manage interactions with customers
business intelligence Correct Answer-the information managers use to
make decisions, drawn from the company's own information systems or
external sources
social networking sites Correct Answer-online communities of people
who create profiles for themselves, form ties with others with whom
they share interests, and make new connections based on those ties
competitive advantage Correct Answer-anything that gives a firm a lead
over its rivals; it can be gained through the development and application
of innovative information systems
data Correct Answer-individual facts or pieces of information
information Correct Answer-data or facts that are assembled and
analyzed to add meaning and usefulness
,information system Correct Answer-a system that brings together four
critical components to collect, process, manage, analyze, and distribute
information; the four components are people, technology, processes and
data
The four components of Information systems Correct Answer-People,
Technology, Processes and Data
user generated content Correct Answer-the content distributed to a
system by its users
Web 2.0 Correct Answer-The second generation of web development
that facilitates far more interactivity, end-user contributions,
collaboration, and information sharing compared to earlier models
Information Technology Correct Answer-the hardware, software and
telecommunications that comprise the technology component of
information systems; the term is often used more broadly to refer to
information systems
information and communications technology Correct Answer-the term
encompasses the broad collection of information processing and
communications technologies, emphasizing that telecommunication
technology is a significant feature of information systems
, business process Correct Answer-a set of activities designed to achieve a
task; organizations implement information systems to support,
streamline and sometimes eliminate business processes.
business process management Correct Answer-focuses on designing,
optimizing and streamlining business processes throughout the
organization
e-discovery Correct Answer-the process by which electronic data that
might be used as legal evidence are requested, secured and searched
management information systems Correct Answer-the study of
information systems: how people, technology, processes and data work
together. Also used to describe a special type of information system that
supports tactical decision making at the managerial level.
Chief Information Officer Correct Answer-the person who heads the
department responsible for managing and maintaining information
systems and ensuring they support the organization's strategic goals.
crisis management team Correct Answer-the team in an organization that
is responsible for identifying, assessing, and addressing threats from
unforeseen circumstances that can lead to crisis situations.
threat of new entrants Correct Answer-threat new entrants into an
industry pose to existing businesses; the threat is when start up costs are
very low and newcomers can enter easily.
Answers
Operations Management Correct Answer-The area of management
concerned with the design, operation, and improvement of the systems
and processes the organization uses to deliver its goods and services
customer relationship management (CRM) system Correct Answer-an
information system used to build customer relationships, enhance
loyalty, and manage interactions with customers
business intelligence Correct Answer-the information managers use to
make decisions, drawn from the company's own information systems or
external sources
social networking sites Correct Answer-online communities of people
who create profiles for themselves, form ties with others with whom
they share interests, and make new connections based on those ties
competitive advantage Correct Answer-anything that gives a firm a lead
over its rivals; it can be gained through the development and application
of innovative information systems
data Correct Answer-individual facts or pieces of information
information Correct Answer-data or facts that are assembled and
analyzed to add meaning and usefulness
,information system Correct Answer-a system that brings together four
critical components to collect, process, manage, analyze, and distribute
information; the four components are people, technology, processes and
data
The four components of Information systems Correct Answer-People,
Technology, Processes and Data
user generated content Correct Answer-the content distributed to a
system by its users
Web 2.0 Correct Answer-The second generation of web development
that facilitates far more interactivity, end-user contributions,
collaboration, and information sharing compared to earlier models
Information Technology Correct Answer-the hardware, software and
telecommunications that comprise the technology component of
information systems; the term is often used more broadly to refer to
information systems
information and communications technology Correct Answer-the term
encompasses the broad collection of information processing and
communications technologies, emphasizing that telecommunication
technology is a significant feature of information systems
, business process Correct Answer-a set of activities designed to achieve a
task; organizations implement information systems to support,
streamline and sometimes eliminate business processes.
business process management Correct Answer-focuses on designing,
optimizing and streamlining business processes throughout the
organization
e-discovery Correct Answer-the process by which electronic data that
might be used as legal evidence are requested, secured and searched
management information systems Correct Answer-the study of
information systems: how people, technology, processes and data work
together. Also used to describe a special type of information system that
supports tactical decision making at the managerial level.
Chief Information Officer Correct Answer-the person who heads the
department responsible for managing and maintaining information
systems and ensuring they support the organization's strategic goals.
crisis management team Correct Answer-the team in an organization that
is responsible for identifying, assessing, and addressing threats from
unforeseen circumstances that can lead to crisis situations.
threat of new entrants Correct Answer-threat new entrants into an
industry pose to existing businesses; the threat is when start up costs are
very low and newcomers can enter easily.
