SLCC HEALTH ASSESSMENT EXAM-
STUDY GUIDE QUESTIONS AND
ANSWERS
First phase of the interview process - Answer-pre-introductory: gather information
second phase of the interview process - Answer-introductory: purpose of interview, build
rapport
third phase of the interview process - Answer-working: CC, HPI, identify problem and
make goals
fourth phase of the interview process - Answer-closing: validate problems and goals
93% of all communication is - Answer-non-verbal
open ended questions - Answer-elicit clients feelings and perceptions, help reveal
significant data about health status
closed ended questions - Answer-to obtain facts and to focus on specific information
laundry list - Answer-a list of words to choose from for describing symptoms, conditions,
or feelings
nonverbal things to avoid - Answer-excessive or insufficient eye contact
distractions
distance exceeding 3 feet
standing
verbal things to avoid - Answer-professional jargon
biased questions
rushing
interrupting
reading questions
anxious clients - Answer-simple, concise questions
angry clients - Answer-be calm, avoid arguing
depressed clients - Answer-express interest and understanding, avoid upbeat
encouraging stance
manipulative client - Answer-structure, limits
, seductive client - Answer-dont interact without witness
determinants of health - Answer-poverty, race/ethnicity, gender, education,
occupation/status, environment, lifestyle/behaviors, biology/genetics
OLDCARTS - Answer-Onset
Location
Duration
Characteristics
Aggravating and Alleviating Factors
Related Symptoms
Treatment
Severity
OPQRST - Answer-onset
provocation
quality/quantity
radiation/region
severity
timing/treatment
COLDSPA - Answer-Character
onset
location
duration
severity
pattern
associated symptoms
focus of the interview process - Answer-chief complaint, history of present illness, health
history
culture - Answer-a shared system of values, beliefs, and learned patterns of behavior
five constructs in cultural competence - Answer-awareness
skill
knowledge
encounters
desires
cultural awareness - Answer-are you aware of your own biases and prejudices
cultural skill - Answer-are you sensitive to cultural differences
cultural knowledge - Answer-do you know about different cultures and ethnic groups
STUDY GUIDE QUESTIONS AND
ANSWERS
First phase of the interview process - Answer-pre-introductory: gather information
second phase of the interview process - Answer-introductory: purpose of interview, build
rapport
third phase of the interview process - Answer-working: CC, HPI, identify problem and
make goals
fourth phase of the interview process - Answer-closing: validate problems and goals
93% of all communication is - Answer-non-verbal
open ended questions - Answer-elicit clients feelings and perceptions, help reveal
significant data about health status
closed ended questions - Answer-to obtain facts and to focus on specific information
laundry list - Answer-a list of words to choose from for describing symptoms, conditions,
or feelings
nonverbal things to avoid - Answer-excessive or insufficient eye contact
distractions
distance exceeding 3 feet
standing
verbal things to avoid - Answer-professional jargon
biased questions
rushing
interrupting
reading questions
anxious clients - Answer-simple, concise questions
angry clients - Answer-be calm, avoid arguing
depressed clients - Answer-express interest and understanding, avoid upbeat
encouraging stance
manipulative client - Answer-structure, limits
, seductive client - Answer-dont interact without witness
determinants of health - Answer-poverty, race/ethnicity, gender, education,
occupation/status, environment, lifestyle/behaviors, biology/genetics
OLDCARTS - Answer-Onset
Location
Duration
Characteristics
Aggravating and Alleviating Factors
Related Symptoms
Treatment
Severity
OPQRST - Answer-onset
provocation
quality/quantity
radiation/region
severity
timing/treatment
COLDSPA - Answer-Character
onset
location
duration
severity
pattern
associated symptoms
focus of the interview process - Answer-chief complaint, history of present illness, health
history
culture - Answer-a shared system of values, beliefs, and learned patterns of behavior
five constructs in cultural competence - Answer-awareness
skill
knowledge
encounters
desires
cultural awareness - Answer-are you aware of your own biases and prejudices
cultural skill - Answer-are you sensitive to cultural differences
cultural knowledge - Answer-do you know about different cultures and ethnic groups
