HIM 3380 Exam
2 Chapter 7-12
Q&A(solved)
a research instrument that is used to gather
data and information from respondent
students in a uniform manner through the
administration of a predefined and
structured set of questions and possible
responses is called?
a. survey
b. interview
c. process measure
d. QI box
a. survey
In this type of interview the sequence of
questions is not planned in advance and it is
conducted in a friendly, conversational
manner.
a. structured interview
b. unstructured interview
,c. planned interview
d. unplanned interview
b. unstructured interview
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Dr. Jones is filling for board certification in
gastroenterology and has requested a report
of all of the endoscopic procedures she
performed last year from the manager of the
health information management (HIM)
department Is Dr. Jones considered a
customer of the HIM department? If so, is she
,an internal or external customer? Explain
your reasoning.
internal customers - individuals within the
organization who receive products or
services from an organizational unit or
department
i.e. surgeons w/ pathology, emergency care
physicians w/ supply services
This survey was developed and initiated to
provide a consistent format and process for
gathering patient satisfaction and
perspectives on hospital care:
a. HCAHPS
b. Compulsory reviews
c. SWOT analysis
d. Meaningful Use
a. hcahps
A hospital advertises that patients visiting its
emergency department will receive care
within 15 minutes. If the organization meets
this goal at the time a patient shows up for
emergency services, what aspect of quality
of care or meeting the customer requirement
is being met?
a. Assurance
b. Empathy
, c. Reliability
d. Responsiveness
c. reliability
The totality of healthcare services provided
to a patient and his family in all settings,
from the least extensive to the most
extensive, is called
a. Episode of care
b. Continuum of care
c. Services of care
d. Settings of care
b. continuum of care
When the patient's physician contracts a
healthcare organization to schedule an
episode-of-care, the healthcare organization
begins which step in the case management
process?
a. Pre-admission care planning
b. Care planning at the time of admission
c. Review the progress of care
d. Discharged planning
a. pre-admission care planning
In this case management step, the case
management plans continued care after the
healthcare facility services end:
a. Preadmission care planning
2 Chapter 7-12
Q&A(solved)
a research instrument that is used to gather
data and information from respondent
students in a uniform manner through the
administration of a predefined and
structured set of questions and possible
responses is called?
a. survey
b. interview
c. process measure
d. QI box
a. survey
In this type of interview the sequence of
questions is not planned in advance and it is
conducted in a friendly, conversational
manner.
a. structured interview
b. unstructured interview
,c. planned interview
d. unplanned interview
b. unstructured interview
Previous
Play
Next
Rewind 10 seconds
Move forward 10 seconds
Unmute
0:00
/
0:15
Full screen
Brainpower
Read More
Dr. Jones is filling for board certification in
gastroenterology and has requested a report
of all of the endoscopic procedures she
performed last year from the manager of the
health information management (HIM)
department Is Dr. Jones considered a
customer of the HIM department? If so, is she
,an internal or external customer? Explain
your reasoning.
internal customers - individuals within the
organization who receive products or
services from an organizational unit or
department
i.e. surgeons w/ pathology, emergency care
physicians w/ supply services
This survey was developed and initiated to
provide a consistent format and process for
gathering patient satisfaction and
perspectives on hospital care:
a. HCAHPS
b. Compulsory reviews
c. SWOT analysis
d. Meaningful Use
a. hcahps
A hospital advertises that patients visiting its
emergency department will receive care
within 15 minutes. If the organization meets
this goal at the time a patient shows up for
emergency services, what aspect of quality
of care or meeting the customer requirement
is being met?
a. Assurance
b. Empathy
, c. Reliability
d. Responsiveness
c. reliability
The totality of healthcare services provided
to a patient and his family in all settings,
from the least extensive to the most
extensive, is called
a. Episode of care
b. Continuum of care
c. Services of care
d. Settings of care
b. continuum of care
When the patient's physician contracts a
healthcare organization to schedule an
episode-of-care, the healthcare organization
begins which step in the case management
process?
a. Pre-admission care planning
b. Care planning at the time of admission
c. Review the progress of care
d. Discharged planning
a. pre-admission care planning
In this case management step, the case
management plans continued care after the
healthcare facility services end:
a. Preadmission care planning
