PUBLIC SAFETY
TELECOMMUNICATOR
1 7TH EDITION
What does PSAP stand for? - answer- Public safety answering point
What is a PSAP? - answer- A facility equipped and staffed to receive emergency calls
requesting police, fire, emergency medical and other public safety services be
telephone and other communication devices
What is professionalism? - answer- It encompasses honesty, integrity, humility,
accountability, and a desire to learn new techniques to perfect job skills
It is defined by who you are, what you do; and how others perceive you
What is liability? - answer- The responsibility one has got one's acts or omissions
What is the typical standard used in deciding liability cases? - answer- What a
"reasonable and prudent person" would do in a similar set of circumstances
, What is standard of care (duty of care)? - answer- The level of duty owed by one
persons to another, generally based on what a reasonable person would do in a similar
situation
What is litigation? - answer- May result when expectations are not met
911 calls do not always have. A happy ending
Callers who expect a happy ending and don't receive it may bring a lawsuit against the
jurisdiction, the PSAP, and in some cases, against the individual telecommunicator and
public safety responders involved
What is a discretionary act? - answer- One for which there is no hers and fast rule as to
the course of conduct one must or must not take
If there is a clearly defined rule, it eliminates discretion
The telecommunicator should always advise the caller that a response unit will be "right
there" or other similar assurances - answer- Never
What happened when there is a breach of confidentially ? - answer- May result in
criminal as well as civil charges against the PSAP and the telecommunicator
The telecommunicator should actively seek out and request training as they learn about
opportunities - answer- Yes
What is risk management? - answer- Evaluating current risk exposures ( lack of policy
and procedure, operations that are not aligned to best practices, national standards or
countervail federal, state, or local law, and improper lack of training, etc) preventing
( making corrections to those exposures to those identified), eliminating or mitigating
exposure to adverse circumstances (implementing those types of programs and SOPs)
such as personal unjustly, damage or destruction of property, financial losses,
interruption of operations and other liability exposures
What does no more-no less mean for court? - answer- When you are called upon to
testify and provide essential evidence and data to support the prosecutions charges
against the defendant, he or she needs no more or no less than what is asked
What is a telecommunicators duty to serve? - answer- They are expected to be at work
and ready to work every scheduled day (including holidays, weekends, family birthdays,
and night shifts)
They serve the public, co-workers, members of other agencies, and members of
supporting agencies
Does duty to serve mean a telecommunicator may be called upon to provide coverage
and assurance in the PSAP during disasters and emergencies? - answer- Yes
What is ethics? - answer- A system of principles; the rules of conduct recognized in
respect to a particular class of human actions or a particular group, culture, etc,; that
TELECOMMUNICATOR
1 7TH EDITION
What does PSAP stand for? - answer- Public safety answering point
What is a PSAP? - answer- A facility equipped and staffed to receive emergency calls
requesting police, fire, emergency medical and other public safety services be
telephone and other communication devices
What is professionalism? - answer- It encompasses honesty, integrity, humility,
accountability, and a desire to learn new techniques to perfect job skills
It is defined by who you are, what you do; and how others perceive you
What is liability? - answer- The responsibility one has got one's acts or omissions
What is the typical standard used in deciding liability cases? - answer- What a
"reasonable and prudent person" would do in a similar set of circumstances
, What is standard of care (duty of care)? - answer- The level of duty owed by one
persons to another, generally based on what a reasonable person would do in a similar
situation
What is litigation? - answer- May result when expectations are not met
911 calls do not always have. A happy ending
Callers who expect a happy ending and don't receive it may bring a lawsuit against the
jurisdiction, the PSAP, and in some cases, against the individual telecommunicator and
public safety responders involved
What is a discretionary act? - answer- One for which there is no hers and fast rule as to
the course of conduct one must or must not take
If there is a clearly defined rule, it eliminates discretion
The telecommunicator should always advise the caller that a response unit will be "right
there" or other similar assurances - answer- Never
What happened when there is a breach of confidentially ? - answer- May result in
criminal as well as civil charges against the PSAP and the telecommunicator
The telecommunicator should actively seek out and request training as they learn about
opportunities - answer- Yes
What is risk management? - answer- Evaluating current risk exposures ( lack of policy
and procedure, operations that are not aligned to best practices, national standards or
countervail federal, state, or local law, and improper lack of training, etc) preventing
( making corrections to those exposures to those identified), eliminating or mitigating
exposure to adverse circumstances (implementing those types of programs and SOPs)
such as personal unjustly, damage or destruction of property, financial losses,
interruption of operations and other liability exposures
What does no more-no less mean for court? - answer- When you are called upon to
testify and provide essential evidence and data to support the prosecutions charges
against the defendant, he or she needs no more or no less than what is asked
What is a telecommunicators duty to serve? - answer- They are expected to be at work
and ready to work every scheduled day (including holidays, weekends, family birthdays,
and night shifts)
They serve the public, co-workers, members of other agencies, and members of
supporting agencies
Does duty to serve mean a telecommunicator may be called upon to provide coverage
and assurance in the PSAP during disasters and emergencies? - answer- Yes
What is ethics? - answer- A system of principles; the rules of conduct recognized in
respect to a particular class of human actions or a particular group, culture, etc,; that
