UNIQLO AA Exam/72 Complete
Questions with Solutions
Corporate Statement - -Changing clothes. Changing conventional wisdom.
Change the world.
-Group Mission - -1. To create truly great clothing with new and unique
value, and not enable people all over the world to experience the joy,
happiness, and satisfaction of wearing such great clothes.
2. To enrich people's lives through unique corporate activities, and to seek to
grow and develop the company in unity with society.
-Brand Message - -UNIQLO is a brand new kind of Japanese company that
aims to make high quality casual clothing available to people everywhere
-2024 Guiding Principle - -Be a Business Master, Be a Business Leader
-3 Promises (KPA) - -Keep the sales floor clean
Prevent stock shortages of advertised items
Accept product return or exchanges within 30 days.
-Our Values (AERC) - -A: Approach issues from customer's perspective
E: Embrace innovation and challenge
R: Respecting and supporting individuals' corporate and personal growth
C: Committing to ethical standards and correctness
-6 Principles (DP-AMCA) - -D: Do everything possible for our customers
P: Pursue excellence and aim for the highest possible achievement
A: Achieve strong results through the promotion of diversity and teamwork
M: Move speedily and decisively in everything we wo
C: Conduct business in a very real way based on the current marketplace,
products, and facts
A: Act as global citizens with ethics and integrity
, -5S - -Sort, Systematic Arrangement, Spotless, Standardize, and Sustained
Discipline
-6 Basic Policy (SBK BNC) - -1. Serve customers kindly with a smile - friendly
service
2. Be courteous and make sure to greet every customer - courtesy
3. Keep everything clean - cleanliness
4. Be quick and energetic - fast and lively
5. Nothing out of stock and no slow-moving items - 0-zero
6. Customers are always the top priority - customers always come first
-D-Rank - -Products on the floor, fallen trash, empty hangers, fixtures out of
place, products out of packaging, and messing/messy POP
-Zoning chart flow (GISM DPP) - -Gender and Age, Item, Season, Material,
Display, Pattern, and Price
-Help Yourself Method - -
-Standard Time Frames (lock, blind, MD, replen, folding cut and sewn) - -
-Staff Development (MTE) - -M: Motivation (determine ability, setting
training target, making training plan)
T: Training (implementation)
E: Evaluation (evaluation/assessment, feedback)
-HBKK Workflow Chart - -Check Study Guide
-Order for MD/LC/POP - -Display, SF, and BOH
-Management Principle 1: Meet the needs of our customer, and ________ - -
make new ones
-Management Principle 2: Put good ideas into practice, ____, ________ - -
move the world, change and contribute to society
-Management Principle 3: Stay autonomous, independent, and remain
___________ - -free from the influence of any company
-Management Principle 4: Face the facts, adapt to changing times, and ____ -
-proactively drive change
Questions with Solutions
Corporate Statement - -Changing clothes. Changing conventional wisdom.
Change the world.
-Group Mission - -1. To create truly great clothing with new and unique
value, and not enable people all over the world to experience the joy,
happiness, and satisfaction of wearing such great clothes.
2. To enrich people's lives through unique corporate activities, and to seek to
grow and develop the company in unity with society.
-Brand Message - -UNIQLO is a brand new kind of Japanese company that
aims to make high quality casual clothing available to people everywhere
-2024 Guiding Principle - -Be a Business Master, Be a Business Leader
-3 Promises (KPA) - -Keep the sales floor clean
Prevent stock shortages of advertised items
Accept product return or exchanges within 30 days.
-Our Values (AERC) - -A: Approach issues from customer's perspective
E: Embrace innovation and challenge
R: Respecting and supporting individuals' corporate and personal growth
C: Committing to ethical standards and correctness
-6 Principles (DP-AMCA) - -D: Do everything possible for our customers
P: Pursue excellence and aim for the highest possible achievement
A: Achieve strong results through the promotion of diversity and teamwork
M: Move speedily and decisively in everything we wo
C: Conduct business in a very real way based on the current marketplace,
products, and facts
A: Act as global citizens with ethics and integrity
, -5S - -Sort, Systematic Arrangement, Spotless, Standardize, and Sustained
Discipline
-6 Basic Policy (SBK BNC) - -1. Serve customers kindly with a smile - friendly
service
2. Be courteous and make sure to greet every customer - courtesy
3. Keep everything clean - cleanliness
4. Be quick and energetic - fast and lively
5. Nothing out of stock and no slow-moving items - 0-zero
6. Customers are always the top priority - customers always come first
-D-Rank - -Products on the floor, fallen trash, empty hangers, fixtures out of
place, products out of packaging, and messing/messy POP
-Zoning chart flow (GISM DPP) - -Gender and Age, Item, Season, Material,
Display, Pattern, and Price
-Help Yourself Method - -
-Standard Time Frames (lock, blind, MD, replen, folding cut and sewn) - -
-Staff Development (MTE) - -M: Motivation (determine ability, setting
training target, making training plan)
T: Training (implementation)
E: Evaluation (evaluation/assessment, feedback)
-HBKK Workflow Chart - -Check Study Guide
-Order for MD/LC/POP - -Display, SF, and BOH
-Management Principle 1: Meet the needs of our customer, and ________ - -
make new ones
-Management Principle 2: Put good ideas into practice, ____, ________ - -
move the world, change and contribute to society
-Management Principle 3: Stay autonomous, independent, and remain
___________ - -free from the influence of any company
-Management Principle 4: Face the facts, adapt to changing times, and ____ -
-proactively drive change
