Milady's Chapter 4 Exam Review Questions And Answers Graded A+

The ____ is the client's permanent progress record of services received, results, formulations, and products used during the service. - Service record card As a cosmetologist, do not attempt to fulfill the role of ____ career guide, parental sounding board, and motivational coach for your clients. - Counselor Generally, client are asked to reschedule an appointment if they are more than ______ minutes late. - 15 How many additional services should you suggest during the 10-step consultation method? - At least two If a client request a specific cut or color that she has seen on a celebrity, you should _____ explain whether the look is right for the client. - Diplomatically If you have clients who are habitually ____, it is recommended that you ask them to arrive earlier than their actual appointment time. - Late All of the following are golden rules of human relations except: - Being right is the same as acting righteous If, during a discussion, a client is revealing increasingly personal details, it is recommended that you change the subject or ____ to help take her mind off of her troubles. - Suggest a relaxation In handling a client who is dissatisfied with a service, the ultimate goal is to: - Make the client happy enough to pay for the service and return in the future Instead of the term client, patrons of day spas are commonly called - GuestsIt is best to avoid using ____ terms when conversing with clients. - Slang People who create conflict wherever they go typically do so because they are feeling: - Insecure Step 6 of the 10 step consultation method is: - Show and tell The ability to understand people is___ to the success of a cosmetologist. - Key The act of successfully sharing information between two people so that the information is understood is called: - Effective communication The client intake form is NOT also know as a: - Service record card The document also known as a client questionnaire or consultation card is the: - Intake form The term commonly used for patrons of medical spas is: - Client The verbal communication also known as the needs assessment is the: - Client consultation To earn clients' ____ and loyalty, you should set aside a few minutes to take new clients on a quick tour of the salon, smile and be yourself. - Trust You should be open and honest in all of your communication with coworkers, but you must also be ____ to circumstances in which being direct would be hurtful. - Sensitive To earn clients' trust and loyalty, you should always: - Introduce them to other people they may interact with in the salonWhat is the term that refers to bundles of hair dyed to match particular haircolor shades offered by a manufacturer? - Swatches