CPHQ Practice Exam Questions
with Answers All Correct
The primary purpose of integrating financial and quality management information is to
A. identify problems in resource management.
B. develop physician profiles.
C. identify potential cash flow problems.
D. determine medical necessity of treatment. - Answer-identify problems in resource
management - This ties financial impact to quality management.
DOMAIN: Organizational Leadership
The utilization management committee is reviewing length-of-stay data for a particular
procedure. In comparing data by physician, which of the following statistics will be most
useful?
A. correlation
B. range
C. mode
D. mean - Answer-mean - The mean is the statistical average in a data set. It is often
used to describe average length of stay for comparison and is used with the standard
deviation to understand the variability around the mean.
DOMAIN: Health Data Analytics
Which of the following actions has the greatest impact in reducing harm?
A. revising the patient safety evaluation tool
B. improving interdisciplinary communication
C. forming a performance improvement team
D. increasing data collection frequency - Answer-improving interdisciplinary
communication - Improved communication has been proven to be a key factor in
reducing harm.
DOMAIN: Patient Safety
Satisfaction surveys, focus groups, and complaint tracking are tools used to
A. benchmark satisfaction.
B. develop clinical pathways/guidelines.
C. understand customers' expectations.
D. measure professional practice patterns. - Answer-understand customers'
expectations - Surveys, focus groups, and complaints with or from customers can
,provide information directly from the customers regarding a variety of topics including
customer expectations
DOMAIN: Organizational Leadership
A new quality director has reviewed the information related to the Quality Council
minutes, and notes the following: - The council meets quarterly. Meetings last
approximately 2 hours. - The council roster includes all clinical department managers
and the quality director. Attendance ranges from 45-60%. - The primary role of the
council is to receive department quality reports, which are then forwarded to the
organization's governing body. Based on the information above, which of the following
actions is most appropriate?
A. Require departments to forward reports for review prior to the meetings.
B. Redefine the council's role to coordinate and prioritize quality activities.
C. Switch to a monthly meeting with a new agenda format.
D. Eliminate the council and directly report quality data to the governing body. - Answer-
Redefine the council's role to coordinate and prioritize quality activities - This is the best
answer available.
DOMAIN: Organizational Leadership
During quality management data analysis activities, Pareto charts are most
appropriately used for
A. displaying parts of a whole.
B. displaying trends over time.
C. determining cause and effect relationships.
D. determining priorities among contributing factors. - Answer-determining priorities
among contributing factors - Pareto charts most appropriately assist to determine
priority using represented values.
DOMAIN: Health Data Analytics
Which of the following is the most effective way to integrate performance improvement
concepts throughout an organization?
A. quarterly newsletters
B. Monthly lectures
C. quality teams
D. continuous monitoring - Answer-Quality teams include participation by front-line staff,
which allows direct integration of performance improvement into practice.
Domain: Organizational Leadership
Which of the following is the best example of an outcome measure?
A. availability of computers
B. pathway compliance
C. mortality rate
, D. laboratory turnaround - Answer-Mortality rate - an outcome measure is used to
determine how the system or improvement project impacts the patient.
Domain: Health Data Analytics
The quality improvement directory is responsible for the coordination of accreditation
survey activities. Responsibilities will most likely include:
A. facilitating self-assessments of compliance with standards, communicating new
requirements to pertinent parties, and distributing the agenda for the survey.
B. educating staff to all standards, writing the survey report, and completing the survey
application.
C. developing a protocol for a mock survey, conducting unannounced surveys, and
challenging the survey report.
D. preparing for unannounced surveys, disseminating the survey report, and
developing new standards - Answer-facilitating self-assessments of compliance with
standards, communicating new requirements to pertinent parties, and distributing the
agenda for the survey - these are essential functions for overseeing the accreditation
process.
Domain: Organizational Leadership
Generic screening is an example of risk__________
A. evaluation
B. reduction
C. prevention
D. identification - Answer-Identification is the first step in disease management/ risk
management
Domain: Patient Safety
A medication error occurred and resulted in a severe adverse outcome. In addition to
informing the patient and/or family, a healthcare quality professional should ______
A. perform a regression analysis
B. implement new technology
C. reassign the employees involved
D. conduct a root cause analysis - Answer-Conduct a root cause analysis - exploration
of system and process issues should be the primary function of a root cause analysis.
Domain: Patient Safety
According to continuous quality improvement principles, which of the following concepts
is most important?
A. financial impact
B. constancy of purpose
C. resistance of change
D. performance of individuals - Answer-Constancy of purpose
with Answers All Correct
The primary purpose of integrating financial and quality management information is to
A. identify problems in resource management.
B. develop physician profiles.
C. identify potential cash flow problems.
D. determine medical necessity of treatment. - Answer-identify problems in resource
management - This ties financial impact to quality management.
DOMAIN: Organizational Leadership
The utilization management committee is reviewing length-of-stay data for a particular
procedure. In comparing data by physician, which of the following statistics will be most
useful?
A. correlation
B. range
C. mode
D. mean - Answer-mean - The mean is the statistical average in a data set. It is often
used to describe average length of stay for comparison and is used with the standard
deviation to understand the variability around the mean.
DOMAIN: Health Data Analytics
Which of the following actions has the greatest impact in reducing harm?
A. revising the patient safety evaluation tool
B. improving interdisciplinary communication
C. forming a performance improvement team
D. increasing data collection frequency - Answer-improving interdisciplinary
communication - Improved communication has been proven to be a key factor in
reducing harm.
DOMAIN: Patient Safety
Satisfaction surveys, focus groups, and complaint tracking are tools used to
A. benchmark satisfaction.
B. develop clinical pathways/guidelines.
C. understand customers' expectations.
D. measure professional practice patterns. - Answer-understand customers'
expectations - Surveys, focus groups, and complaints with or from customers can
,provide information directly from the customers regarding a variety of topics including
customer expectations
DOMAIN: Organizational Leadership
A new quality director has reviewed the information related to the Quality Council
minutes, and notes the following: - The council meets quarterly. Meetings last
approximately 2 hours. - The council roster includes all clinical department managers
and the quality director. Attendance ranges from 45-60%. - The primary role of the
council is to receive department quality reports, which are then forwarded to the
organization's governing body. Based on the information above, which of the following
actions is most appropriate?
A. Require departments to forward reports for review prior to the meetings.
B. Redefine the council's role to coordinate and prioritize quality activities.
C. Switch to a monthly meeting with a new agenda format.
D. Eliminate the council and directly report quality data to the governing body. - Answer-
Redefine the council's role to coordinate and prioritize quality activities - This is the best
answer available.
DOMAIN: Organizational Leadership
During quality management data analysis activities, Pareto charts are most
appropriately used for
A. displaying parts of a whole.
B. displaying trends over time.
C. determining cause and effect relationships.
D. determining priorities among contributing factors. - Answer-determining priorities
among contributing factors - Pareto charts most appropriately assist to determine
priority using represented values.
DOMAIN: Health Data Analytics
Which of the following is the most effective way to integrate performance improvement
concepts throughout an organization?
A. quarterly newsletters
B. Monthly lectures
C. quality teams
D. continuous monitoring - Answer-Quality teams include participation by front-line staff,
which allows direct integration of performance improvement into practice.
Domain: Organizational Leadership
Which of the following is the best example of an outcome measure?
A. availability of computers
B. pathway compliance
C. mortality rate
, D. laboratory turnaround - Answer-Mortality rate - an outcome measure is used to
determine how the system or improvement project impacts the patient.
Domain: Health Data Analytics
The quality improvement directory is responsible for the coordination of accreditation
survey activities. Responsibilities will most likely include:
A. facilitating self-assessments of compliance with standards, communicating new
requirements to pertinent parties, and distributing the agenda for the survey.
B. educating staff to all standards, writing the survey report, and completing the survey
application.
C. developing a protocol for a mock survey, conducting unannounced surveys, and
challenging the survey report.
D. preparing for unannounced surveys, disseminating the survey report, and
developing new standards - Answer-facilitating self-assessments of compliance with
standards, communicating new requirements to pertinent parties, and distributing the
agenda for the survey - these are essential functions for overseeing the accreditation
process.
Domain: Organizational Leadership
Generic screening is an example of risk__________
A. evaluation
B. reduction
C. prevention
D. identification - Answer-Identification is the first step in disease management/ risk
management
Domain: Patient Safety
A medication error occurred and resulted in a severe adverse outcome. In addition to
informing the patient and/or family, a healthcare quality professional should ______
A. perform a regression analysis
B. implement new technology
C. reassign the employees involved
D. conduct a root cause analysis - Answer-Conduct a root cause analysis - exploration
of system and process issues should be the primary function of a root cause analysis.
Domain: Patient Safety
According to continuous quality improvement principles, which of the following concepts
is most important?
A. financial impact
B. constancy of purpose
C. resistance of change
D. performance of individuals - Answer-Constancy of purpose
