Computer Information Systems Chapter 1-2 questions with correct answers 100%.
The six-step decision-making process ANS - Problem identification
Data collection
Solution generation
Solution test
Solution selection
Solution implementation
Operational Decision Making ANS - Employees develop, control, and maintain core business activities required to run the day-to-day operations (Operational Level)
Structured Decisions ANS - Situations where established processes offer potential solutions
(operational Level)
Managerial Decision making ANS - Employees evaluate company operations to identify, adapt to, and leverage change(Managerial level)
Semi Structured Decisions ANS - Occur in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision
Strategic Decision Making ANS - Managers develop overall strategies, goals, and objectives(Strategic)
Unstructured Decision Making ANS - Occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice
Project ANS - A temporary activity a company undertakes to create a unique product, service, or result Metrics ANS - Measurements that evaluate results to determine whether a project is meeting its goals
Critical Success factors (CSF) ANS - The crucial steps companies make to perform to achieve their goals and objectives and implement strategies
Critical Success Factor Steps ANS - Create high-quality products
Retain competitive advantages
Reduce product costs
Increase customer satisfaction
Hire and retain the best professionals
Key Performance Indicator (KPI) ANS - The quantifiable metrics a company uses to evaluate progress toward critical success factors
Quantifiable Metrics that KPI become useful ANS - Turnover rates of employees
Number of product returns
Number of new customers
Average customer spending
Market Share ANS - The portion of the market that a firm captures (external KPI)
Return on investment (ROI) ANS - Indicates the earning power of a project (Internal KPI)
Benchmark ANS - Baseline values the system seeks to attain
Benchmarking ANS - A process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance
The six-step decision-making process ANS - Problem identification
Data collection
Solution generation
Solution test
Solution selection
Solution implementation
Operational Decision Making ANS - Employees develop, control, and maintain core business activities required to run the day-to-day operations (Operational Level)
Structured Decisions ANS - Situations where established processes offer potential solutions
(operational Level)
Managerial Decision making ANS - Employees evaluate company operations to identify, adapt to, and leverage change(Managerial level)
Semi Structured Decisions ANS - Occur in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision
Strategic Decision Making ANS - Managers develop overall strategies, goals, and objectives(Strategic)
Unstructured Decision Making ANS - Occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice
Project ANS - A temporary activity a company undertakes to create a unique product, service, or result Metrics ANS - Measurements that evaluate results to determine whether a project is meeting its goals
Critical Success factors (CSF) ANS - The crucial steps companies make to perform to achieve their goals and objectives and implement strategies
Critical Success Factor Steps ANS - Create high-quality products
Retain competitive advantages
Reduce product costs
Increase customer satisfaction
Hire and retain the best professionals
Key Performance Indicator (KPI) ANS - The quantifiable metrics a company uses to evaluate progress toward critical success factors
Quantifiable Metrics that KPI become useful ANS - Turnover rates of employees
Number of product returns
Number of new customers
Average customer spending
Market Share ANS - The portion of the market that a firm captures (external KPI)
Return on investment (ROI) ANS - Indicates the earning power of a project (Internal KPI)
Benchmark ANS - Baseline values the system seeks to attain
Benchmarking ANS - A process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance
