FICEP 2024 CONTINUTE
WHAT DO EMPLOYEE PROGRAMS NEED - correct answer ✔✔CONFIDENTIALITY , UNDERSTANDING, MULTIPLE METHODS AND SUBJECTS, AND SURVEY EMPLOYEES
ESSENTIAL COUNSELOR QUALITIES - correct answer ✔✔good listener, nonjudgemental, keep the interview and members interactions under control
VITAL COUNSELOR SKILLS - correct answer ✔✔observe non-verbal queues, ask perceptive questions, help members assess behaviors and attitudes, express empathy for members, assist members to identify needs and wants, develop a workable budget, gain agreement on budget with member, suggest workable approaches and potential solutions, improve money management skills, assemble a complete financial picture, offering hope, make referrals, assess progress
how to change behavior - correct answer ✔✔recognize the need for change, gather information and introduce new ideas, revise plan as needed, make changes part of everyday habits, inspire change
what should you not want to change about members? - correct answer ✔✔their values- ones deeply held principles on standards of behavior, a judgement of what is important in life
what DO you want to change about members? - correct answer ✔✔attitude, behaviors and perceptions
essential obligations - correct answer ✔✔needs the member must fulfill- housing, gas etc.
non essential obligations - correct answer ✔✔not necessary- gifts, vacations, etc.
force-field analysis - correct answer ✔✔a method used to view all the forces in favor or against a plan so a decision can be made. starts with stating a problem, then, listing all forces supporting and against it
cost -benefit analysis - correct answer ✔✔weighing the costs and benefits of two possible solutions can help members determine if solutions are workable and beneficial decision making techniques - correct answer ✔✔scaling, reframing, exceptions, future pacing, quotes and stories, metaphores
scaling - correct answer ✔✔on a scale of 1-10...
reframing - correct answer ✔✔restating, or looking at a situation differently
using exceptions - correct answer ✔✔focusing on the positive outcome
future pacing - correct answer ✔✔forward progress-looking into the future
quotes and stories - correct answer ✔✔using real life examples to demonstrate that members can achieve their goals
metaphores - correct answer ✔✔take an existing situation and express in terms that represent an alternate reality. this is like that
money avoidance - correct answer ✔✔based on the view that money is evil or undeserves
money worship - correct answer ✔✔belief that money is synonymous with happiness and success
money status - correct answer ✔✔associates wealth with self worth- keeping up with the joneses
money vigilance - correct answer ✔✔the perceived need for secrecy about ones financial affairs. may withhold information about their finances with their partners, whether they have a lot of money or not
paralanguage - correct answer ✔✔words deliver meaning by their content, how they are said, and by their timing
WHAT DO EMPLOYEE PROGRAMS NEED - correct answer ✔✔CONFIDENTIALITY , UNDERSTANDING, MULTIPLE METHODS AND SUBJECTS, AND SURVEY EMPLOYEES
ESSENTIAL COUNSELOR QUALITIES - correct answer ✔✔good listener, nonjudgemental, keep the interview and members interactions under control
VITAL COUNSELOR SKILLS - correct answer ✔✔observe non-verbal queues, ask perceptive questions, help members assess behaviors and attitudes, express empathy for members, assist members to identify needs and wants, develop a workable budget, gain agreement on budget with member, suggest workable approaches and potential solutions, improve money management skills, assemble a complete financial picture, offering hope, make referrals, assess progress
how to change behavior - correct answer ✔✔recognize the need for change, gather information and introduce new ideas, revise plan as needed, make changes part of everyday habits, inspire change
what should you not want to change about members? - correct answer ✔✔their values- ones deeply held principles on standards of behavior, a judgement of what is important in life
what DO you want to change about members? - correct answer ✔✔attitude, behaviors and perceptions
essential obligations - correct answer ✔✔needs the member must fulfill- housing, gas etc.
non essential obligations - correct answer ✔✔not necessary- gifts, vacations, etc.
force-field analysis - correct answer ✔✔a method used to view all the forces in favor or against a plan so a decision can be made. starts with stating a problem, then, listing all forces supporting and against it
cost -benefit analysis - correct answer ✔✔weighing the costs and benefits of two possible solutions can help members determine if solutions are workable and beneficial decision making techniques - correct answer ✔✔scaling, reframing, exceptions, future pacing, quotes and stories, metaphores
scaling - correct answer ✔✔on a scale of 1-10...
reframing - correct answer ✔✔restating, or looking at a situation differently
using exceptions - correct answer ✔✔focusing on the positive outcome
future pacing - correct answer ✔✔forward progress-looking into the future
quotes and stories - correct answer ✔✔using real life examples to demonstrate that members can achieve their goals
metaphores - correct answer ✔✔take an existing situation and express in terms that represent an alternate reality. this is like that
money avoidance - correct answer ✔✔based on the view that money is evil or undeserves
money worship - correct answer ✔✔belief that money is synonymous with happiness and success
money status - correct answer ✔✔associates wealth with self worth- keeping up with the joneses
money vigilance - correct answer ✔✔the perceived need for secrecy about ones financial affairs. may withhold information about their finances with their partners, whether they have a lot of money or not
paralanguage - correct answer ✔✔words deliver meaning by their content, how they are said, and by their timing
