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AHIP Module 4 All Answers Correct

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AHIP Module 4 All Answers Correct Question 1: As a marketing agent, what type of products should Mr. Prentice review the Centers for Medicare & Medicaid Services' Marketing Guidelines for? Answer: Medicare Advantage (MA) and Prescription Drug (PDP) plans. Question 2: How should you respond to a colleague who claims that, as an independent agent, they are not subject to the same requirements as the plans themselves? Answer: You can tell them that this is incorrect; marketing on behalf of a plan is considered marketing by the plan, and requires compliance with all Medicare marketing rules. Question 3: What do you need to do with your materials before using them for marketing purposes? Answer: You must submit your materials to the plan you represent for CMS review and approval to ensure they are accurate. Question 4: If you didn't achieve a passing score on the tests after completing the required training, what can you do? Answer: You will not be able to represent any Medicare Advantage or Part D plan until you complete the training and achieve an adequate score, although you will not have to take a test if you exclusively market employer/union group plans and the companies do not require testing. Question 5: How should you respond to a colleague who works at a third-party marketing organization (TMO) and claims she doesn't need to take the Medicare training or pass a test? Answer: You can tell her she is wrong, and that only agents selling employer/union group plans are permitted an exemption from testing, but some employer/union group plans may require testing to promote agent compliance with CMS marketing requirements. You plan to participate in an educational event sponsored by a large regional health care system. One of your colleagues suggests that you do a presentation on one of the Medicare Health plans you market, and modify it to include information about preventive screening tests showcased at the event. How should you respond to your colleague's suggestion? ️You should tell your colleague no because participation in an educational event may not include a sales presentation. Agent Mary Jennings makes a presentation on Medicare advertised as an educational event. Agent Jennings distributes materials that are solely educational in nature. However, she gives a brief presentation that mentions plan-specific premiums. Is this a prohibited activity at an event that has been advertised as educational? ️Yes. When an event has been advertised as "educational," discussing plan-specific premiums is impermissible. You have set up an appointment for an in-home sales presentation with Mrs. Fernandez, who expressed interest in the Medicare plans you represent. In preparation for the sales presentation, what must you do? ️Prior to conducting the presentation, obtain, and document having obtained her permission to visit, along with her interest in the specific products you will present. Mrs. Lu is turning 65 in November and called to ask for your help deciding on a Medicare Advantage plan. She agreed to sign a scope of appointment form and meet with you October 15. During the appointment, what are you permitted to do? ️You may provide her with the required enrollment materials and take her completed enrollment application. While making an appointment to discuss Medicare Advantage (MA) and Part D plans with a potential enrollee, you are asked to describe other types of insurance products that your client might wish to purchase. What additional types of insurance can you present during the MA and Part D marketing appointment? ️You can present only health care related lines of business, but must obtain the beneficiary's permission to do so before the presentation occurs and document that you have obtained that permission. A Medicare beneficiary has walked into your office and requested that you sit down with her and discuss her options under the Medicare Advantage program. Before engaging in such a discussion, what should you do? ️You must have her sign a scope of appointment form, indicating which products she wishes to discuss. You may then proceed with the discussion. Correct You are meeting with Mrs. Hall in her home. On her scope of appointment form she asked to discuss Medicare Advantage plans. During the meeting, she asks to discuss a stand-alone prescription drug plan. She is leaving the next day to visit her family for a week in another state, so it is important to her to make a decision before she leaves. What must happen before that additional discussion can take place? ️Since Mrs. Hall specifically asked that you discuss the stand-alone Part D plan, you may do so, as long as she signs a new scope of appointment form first, indicating that she wants to discuss the Part D plan. Ordinarily, you obtain referrals from a third-party that initiates contact with potential clients and usually sets up appointments for you. How would the guidelines for marketing Medicare Advantage and Part D plans apply to this practice? ️Third parties may not make unsolicited calls, visits, or emails to Medicare beneficiaries in order to set up such appointments, or for any other reason related to the marketing of Medicare Advantage or Part D plans. You market many different types of insurance and ordinarily you spend time each evening calling potential clients. To be in compliance with requirements for marketing Medicare Advantage and Part D plans, what must you do about contacting potential clients to market those plans? ️You will have to avoid calling any potential client, unless he or she initiates contact with you and specifically asks that you give him or her a call. Agent Martinez wishes to solicit Medicare Advantage prospects through e-mail and asks you for advice as to whether this is possible. What should you tell her? ️Marketing representatives may initiate electronic contact through e-mail but the subject line must say "marketing" and an opt-out process must be provided. Winthrop Brokerage wishes to place an advertisement in the local newspaper that says: "We offer Medicare Advantage plans offered by AB Health and Top Choice Health. Contact us if you would like to learn more." Which of the following best describes the obligation(s) of Winthrop Brokerage regarding the advertisement? ️Winthrop Brokerage does not need to submit the advertisement to CMS for prior approval because it does not include information about the plans' benefit structures, cost sharing, or information about measures or ranking standards. ABC is a Medicare Advantage (MA) plan sponsor. It would like to use its enrollees' protected health information to market non-health related products such as life insurance and annuities. To do so it must obtain authorization from the enrollees. Which statement best describes the authorization process? ️Authorization may be obtained by directing a beneficiary to a website to provide consent as long as the website includes a mechanism for an electronic signature that is valid under applicable law. During a sales presentation to Ms. Daley for a Medicare Advantage plan that has a 5-star rating in customer service and care coordination, and received an overall plan performance rating of a 4-star, which of the following would be the correct statement to say to her? ️The Medicare Advantage plan received a 5-star rating in customer service and care coordination with an overall performance rating of 4-stars. During a sales presentation, your client asks you whether the Medicare agency recommends that she sign up for your plan or stay in Original Medicare. What should you tell her? ️Tell her that the Medicare agency does not endorse or recommend any plan. By contacting plans available in your area, you have learned that the plan you represent has a significantly lower monthly premium than the others. Furthermore, you see that the plan you represent has a unique benefit package. What should you do to make sure your clients know about these pieces of information? ️You may make comparisons between plans if you can support them by studies or statistical data and such comparisions are factually based. You have been providing a pre-Thanksgiving meal during sales presentations in November for many years and your clients look forward to attending this annual event. When marketing Medicare Advantage and Part D plans, what are you permitted to do with respect to meals? ️You may provide light snacks, but a Thanksgiving style meal would be prohibited, regardless of who provides or pays for the meal.

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AHIP Module 4 All Answers Correct
Question 1: As a marketing agent, what type of products should Mr. Prentice review the Centers for
Medicare & Medicaid Services' Marketing Guidelines for?



Answer: Medicare Advantage (MA) and Prescription Drug (PDP) plans.



Question 2: How should you respond to a colleague who claims that, as an independent agent, they are
not subject to the same requirements as the plans themselves?



Answer: You can tell them that this is incorrect; marketing on behalf of a plan is considered marketing
by the plan, and requires compliance with all Medicare marketing rules.



Question 3: What do you need to do with your materials before using them for marketing purposes?



Answer: You must submit your materials to the plan you represent for CMS review and approval to
ensure they are accurate.



Question 4: If you didn't achieve a passing score on the tests after completing the required training,
what can you do?



Answer: You will not be able to represent any Medicare Advantage or Part D plan until you complete the
training and achieve an adequate score, although you will not have to take a test if you exclusively
market employer/union group plans and the companies do not require testing.



Question 5: How should you respond to a colleague who works at a third-party marketing organization
(TMO) and claims she doesn't need to take the Medicare training or pass a test?



Answer: You can tell her she is wrong, and that only agents selling employer/union group plans are
permitted an exemption from testing, but some employer/union group plans may require testing to
promote agent compliance with CMS marketing requirements.

, You plan to participate in an educational event sponsored by a large regional health care system. One of
your colleagues suggests that you do a presentation on one of the Medicare Health plans you market,
and modify it to include information about preventive screening tests showcased at the event. How
should you respond to your colleague's suggestion? ✔️You should tell your colleague no because
participation in an educational event may not include a sales presentation.



Agent Mary Jennings makes a presentation on Medicare advertised as an educational event. Agent
Jennings distributes materials that are solely educational in nature. However, she gives a brief
presentation that mentions plan-specific premiums. Is this a prohibited activity at an event that has
been advertised as educational? ✔️Yes. When an event has been advertised as "educational,"
discussing plan-specific premiums is impermissible.



You have set up an appointment for an in-home sales presentation with Mrs. Fernandez, who expressed
interest in the Medicare plans you represent. In preparation for the sales presentation, what must you
do? ✔️Prior to conducting the presentation, obtain, and document having obtained her permission to
visit, along with her interest in the specific products you will present.



Mrs. Lu is turning 65 in November and called to ask for your help deciding on a Medicare Advantage
plan. She agreed to sign a scope of appointment form and meet with you October 15. During the
appointment, what are you permitted to do? ✔️You may provide her with the required enrollment
materials and take her completed enrollment application.



While making an appointment to discuss Medicare Advantage (MA) and Part D plans with a potential
enrollee, you are asked to describe other types of insurance products that your client might wish to
purchase. What additional types of insurance can you present during the MA and Part D marketing
appointment? ✔️You can present only health care related lines of business, but must obtain the
beneficiary's permission to do so before the presentation occurs and document that you have obtained
that permission.



A Medicare beneficiary has walked into your office and requested that you sit down with her and discuss
her options under the Medicare Advantage program. Before engaging in such a discussion, what should
you do? ✔️You must have her sign a scope of appointment form, indicating which products she wishes
to discuss. You may then proceed with the discussion. Correct



You are meeting with Mrs. Hall in her home. On her scope of appointment form she asked to discuss
Medicare Advantage plans. During the meeting, she asks to discuss a stand-alone prescription drug plan.
She is leaving the next day to visit her family for a week in another state, so it is important to her to
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