UX Design Institute - Professional Diploma Final Exam Latest Update Already Graded A

UX Design Institute - Professional Diploma Final Exam Latest Update Already Graded A concept: Golden Thread - ANSWER>>set of concepts/ideas that articulate UX design process; 1. UX design is a problem solving discipline 2. UX is a process 3. UX is a research-based discipline 4. Qualitative research is more insightful than quantitative 5. Flow is important to creating a pleasant experience 6. UX is a tool for minimizing risk of wasting time/money and of building poor quality product 3 types of design that go into high quality products - ANSWER>>- functional design - aesthetic design - experience design Why does experience matter? - ANSWER>>Negative emotions have a multiplier effect; one negative experience can outweigh many positives 2 responsibilities of an experience designer - ANSWER>>1. product integrity; they represent the user AND the integrity of the product itself 2. product desirability 3 key ingredients of a successful product - ANSWER>>1. viability (business) - product has to make or save money for the business 2. feasibility (technology) - product has to be buildable at a viable price 3. desirability (customer) - product has to be solving a problem to make a customer want to use it questions to ask to identify desirability - ANSWER>>1. is there a problem? 2. is our product solving it? 3. is the experience great? What are the inputs and outputs of UX? - ANSWER>>- Inputs: user testing, interviews, wireframes, journey maps - Outputs: money What are the business benefits of UX? - ANSWER>>- increase revenue, customer acquisitions, conversions, customer satisfaction, customer retention, sales/sales per visitor/revenue per sale - reduce cost, customer turnover, time to market concept: UX design process - ANSWER>>research -> define -> design -> prototype -> validate/test what are the benefits of the design process? - ANSWER>>- vision is clear - product is visualized in high-fidelity - process has a natural structure that is easily understandable - ideas can be iterated cheaply - 3 success factors (viability, feasibility, desirability) are given equal importance examples of design pitfalls - ANSWER>>- not carrying out customer research - designing for yourself - being technology-led rather than customer-led concept: danger of features - ANSWER>>- features involve trade-offs --> each new feature crowds an existing one; adds too much complexity and cost (time & money) possible problems w/ software development - ANSWER>>- focus on features vs. goals - failure to follow the design process and produce high-fidelity designs - failure to prioritize what is the importance of low-fidelity design? - ANSWER>>- reduces ambiguity on what a product could be like - gives time and space to validate a design before building - reduces rick of spending extra money/time, creating low-quality products, and damaging the brand definition: edge cases - ANSWER>>use cases that occur less frequently; things that few people do infrequently what are the rules for prioritizing? - ANSWER>>NOT ALL USE CASES ARE MADE EQUAL - things that most people do most often - things that some people do somewhat often - things that few people do infrequently (edge cases) definition: context - ANSWER>>- the social and physical environment where the product is being used concept: Paradox of Specificity - ANSWER>>- by getting more specific about the goals/behaviors/context of target audience, the product will be more likely to be used by wider audience definition: mental model - ANSWER>>idea of how a product works