EXDM 300 - Final Exam Review Questions And Answers With Verified Quiz

_____ is the result of life design, not the cause - passion Artistic Performance - 1. Theme—a set of cues that are intended to invoke a "fantasy" 2. Employees "stay in character" 3. Customize to the individual 4. Stimulate multiple senses 5. Provide memorabilia 6. Include unanticipated value choose discerningly - - choice-guiding functions in our brains are not linked to our verbal centers-- related to emotions and feelings -discernment: decision making that employs more than one way of knowing--use evaluative, cognitive, social, and emotional/intuitive/spiritual ways of knowing -grokking: living and thinking as if you had made a choice coherency - Clearly connect the dots between: Who you are What you believe What you are doing Living in alignment with your values and have not sacrificed your integrity along the way collusion - a conflict where the parties are inviting the very things they are complaining about, driven by the need to be justified (happens during an inward mindset) Creative Confidence and Design Thinking - empathize, define, ideate, prototype, testCustomer suspense - the gap between what customers remember from the past and what they do not yet know Define - or observe (confusion, likes, hates, latent needs) curiosity, awareness, customer journey, user profiles, empathy Designer mindset (5 parts) - be curious, try stuff, reframe problems, know it's a process, ask for help Designing a meaningful experience - Theme must alter guest's sense of reality Must affect experience of space, matter, and time Engaging themes integrate space, matter, and time into cohesive, realistic whole Creating multiple places within a place Theme should fit enterprise staging the theme