N10-008 Troubleshooting Questions With Complete Solutions

N10-008 Troubleshooting Questions With Complete Solutions Which of the following troubleshooting steps involves prioritizing trouble tickets based on the severity of the problem? A. Identify symptoms of the problem B. Establish a theory of probable cause C. Test the theory to determine cause D. Establish a plan of action to resolve the problem and identify potential effects E. Implement the solution or escalate as necessary F. Verify full system functionality and, if applicable, implement preventive measures G. Document findings, actions, and outcomes A. The first step in troubleshooting is to identify the problem by establishing symptoms related to the network issue being reported. In this step, problems are typically reported as trouble tickets, which are prioritized based on the severity of the problem. You complete the other steps after the trouble ticket has been prioritized and is being investigated