LSCM Exam 2 2024 with Complete Solutions

LSCM Exam 2 2024 with Complete Solutions Customer service is anything that touches the customer. - ANSWERSTrue Customer relationship management is a new concept only recently receiving attention. - ANSWERSFalse Activity-based costing works well in warehouse-type environments but does not work for customer service applications. - ANSWERSFalase "Order to cash" and "replenishment cycle" are the same. - ANSWERSFalse Customer service is of equal importance to both logistics and marketing. - ANSWERSTrue Activity Based Costing - ANSWERScan be combined with customer segmentation. Those customers who are in the "Danger Zone" segment are - ANSWERSthe least profitable. The term replenishment cycle refers to - ANSWERSthe acquisition of additional inventory. Customer service can be defined as - ANSWERSanything that touches the customer. Customer relationship management is the art and science of - ANSWERSpositioning customers to improve the profitability of the organization. Storage space costs are not variable. - ANSWERSFalse EOQ can only be used for "push" inventory. - ANSWERSFalse