TICO Practice
"Sales in Ontario" refers to
a. the amount paid to or through a travel agent or travel wholesaler for services sold in
Ontario during a given period of time
b. the amount paid to travel agents only, for services sold to Ontario consumers during a
given period of time
c. the amount paid to travel wholesalers only, for all travel bookings originating in Ontario
during a given period of time
d. an annual list of travellers who booked through an Ontario-registered travel agent or
wholesaler - correct answer-a. the amount paid to or through a travel agent or travel
wholesaler for services sold in Ontario during a given period of time
A client buys a vacation package from ABC Tours on May 1. The departure date is June 15.
ABC Tours pays the travel wholesaler on May 8. On which date must the travel wholesaler
produce the tickets, vouchers, itinerary, and other related documents for the travel agent?
a. June 1 (14 days before departure)
b. May 24 (21 days before departure)
c. June 8 (7 days before departure)
d. May 22 (14 days after payment is received) - correct answer-a. June 1 (14 days before
departure)
A consumer is dissatisfied with a vacation tour package purchased from a travel agent at
ABC Travel in Ontario. Who should the consumer approach first to make a complaint?
a. TICO
b. Ministry of Consumer Services
c. ABC Travel
d. a lawyer - correct answer-c. ABC Travel
A consumer makes a claim against the Travel Industry Compensation Fund and the TICO
Board accepts the claim. What is the maximum amount payable?
a. $5,000 per person
b. $5,000 per claim
c. depends on the cost, value, or quality of the travel services purchased
d. a calculation of $5 million evenly divided by the number of claims - correct answer-a.
$5,000 per person
A consumer selects a package tour from a travel wholesaler's brochure. The hotel included
in the package is some distance from town, which appeals to the consumer who wants a
quiet location for her holiday. When she arrives at the hotel, she is upset by the non-stop
noise outside her room as the hotel starts construction of a new swimming pool. Who is to
blame for this consumer's dissatisfaction?
a. the hotel, which should have cancelled all bookings during construction
b. the travel wholesaler, which should have disclosed in its brochure information about
construction or renovation of the property
c. the woman, who should have more thoroughly researched the hotel before booking
, d. the construction company, which should have offered all the guests a set of ear plugs -
correct answer-b. the travel wholesaler, which should have disclosed in its brochure
information about construction or renovation of the property
A consumer who wishes to make a standard claim on the
Compensation Fund for travel services paid for but not
provided must do so
a. any time; there is no limitation
b. immediately
c. within three months of the registrant's or end supplier's
failure
d. within six months of the registrant's or end supplier's failure - correct answer-d. within six
months of the registrant's or end supplier's failure
A couple gives their travel agent a deposit for a package tour. They obtain a receipt from her
that says, "Balance of $500.00 due on September 27, 2011." The agent has also added the
comment, "As discussed, some charges are non-refundable." TICO would view this receipt
as
a. adequate because the receipt includes the amount due, the date on which it is due, and
the
fact that some charges are non-refundable
b. adequate because the travel agent has reminded the clients that the non-refundable
charges
were discussed during the sale of the package tour
c. inadequate because, by law, the travel agent should have said, "As discussed on August
27, 2011, some charges are not refundable."
d. inadequate because, by law, the travel agent must identify charges that are
non-refundable - correct answer-d. inadequate because, by law, the travel agent must
identify charges that are non-refundable
A man has violated the Travel Industry Act, 2002 by providing services as a travel agent
without actually being registered. As a result of his conviction, the penalty could be
a. a fine of not more than $50,000
b. imprisonment for a term of not more than two years less a day
c. a fine of not more than $250,000
d. both a fine of not more than $50,000 and imprisonment for a term of not more than two
years less a day - correct answer-d. both a fine of not more than $50,000 and imprisonment
for a term of not more than two years less a day
A TICO investigator arrives at ABC Travel Agency and sees someone inside taking files from
the cabinets and burning them in a pail. The investigator enters the agency and searches the
premises, without a search warrant. Is the investigator allowed to do this?
a. yes, as long as it is between 6:00 a.m. and 9:00 p.m.
b. no, the investigator cannot enter the premises without the warrant
c. yes, exigent circumstances permit the investigator to enter and search the premises
d. no, the investigator can enter only if accompanied by the police - correct answer-c. yes,
exigent circumstances permit the investigator to enter and search the premises
"Sales in Ontario" refers to
a. the amount paid to or through a travel agent or travel wholesaler for services sold in
Ontario during a given period of time
b. the amount paid to travel agents only, for services sold to Ontario consumers during a
given period of time
c. the amount paid to travel wholesalers only, for all travel bookings originating in Ontario
during a given period of time
d. an annual list of travellers who booked through an Ontario-registered travel agent or
wholesaler - correct answer-a. the amount paid to or through a travel agent or travel
wholesaler for services sold in Ontario during a given period of time
A client buys a vacation package from ABC Tours on May 1. The departure date is June 15.
ABC Tours pays the travel wholesaler on May 8. On which date must the travel wholesaler
produce the tickets, vouchers, itinerary, and other related documents for the travel agent?
a. June 1 (14 days before departure)
b. May 24 (21 days before departure)
c. June 8 (7 days before departure)
d. May 22 (14 days after payment is received) - correct answer-a. June 1 (14 days before
departure)
A consumer is dissatisfied with a vacation tour package purchased from a travel agent at
ABC Travel in Ontario. Who should the consumer approach first to make a complaint?
a. TICO
b. Ministry of Consumer Services
c. ABC Travel
d. a lawyer - correct answer-c. ABC Travel
A consumer makes a claim against the Travel Industry Compensation Fund and the TICO
Board accepts the claim. What is the maximum amount payable?
a. $5,000 per person
b. $5,000 per claim
c. depends on the cost, value, or quality of the travel services purchased
d. a calculation of $5 million evenly divided by the number of claims - correct answer-a.
$5,000 per person
A consumer selects a package tour from a travel wholesaler's brochure. The hotel included
in the package is some distance from town, which appeals to the consumer who wants a
quiet location for her holiday. When she arrives at the hotel, she is upset by the non-stop
noise outside her room as the hotel starts construction of a new swimming pool. Who is to
blame for this consumer's dissatisfaction?
a. the hotel, which should have cancelled all bookings during construction
b. the travel wholesaler, which should have disclosed in its brochure information about
construction or renovation of the property
c. the woman, who should have more thoroughly researched the hotel before booking
, d. the construction company, which should have offered all the guests a set of ear plugs -
correct answer-b. the travel wholesaler, which should have disclosed in its brochure
information about construction or renovation of the property
A consumer who wishes to make a standard claim on the
Compensation Fund for travel services paid for but not
provided must do so
a. any time; there is no limitation
b. immediately
c. within three months of the registrant's or end supplier's
failure
d. within six months of the registrant's or end supplier's failure - correct answer-d. within six
months of the registrant's or end supplier's failure
A couple gives their travel agent a deposit for a package tour. They obtain a receipt from her
that says, "Balance of $500.00 due on September 27, 2011." The agent has also added the
comment, "As discussed, some charges are non-refundable." TICO would view this receipt
as
a. adequate because the receipt includes the amount due, the date on which it is due, and
the
fact that some charges are non-refundable
b. adequate because the travel agent has reminded the clients that the non-refundable
charges
were discussed during the sale of the package tour
c. inadequate because, by law, the travel agent should have said, "As discussed on August
27, 2011, some charges are not refundable."
d. inadequate because, by law, the travel agent must identify charges that are
non-refundable - correct answer-d. inadequate because, by law, the travel agent must
identify charges that are non-refundable
A man has violated the Travel Industry Act, 2002 by providing services as a travel agent
without actually being registered. As a result of his conviction, the penalty could be
a. a fine of not more than $50,000
b. imprisonment for a term of not more than two years less a day
c. a fine of not more than $250,000
d. both a fine of not more than $50,000 and imprisonment for a term of not more than two
years less a day - correct answer-d. both a fine of not more than $50,000 and imprisonment
for a term of not more than two years less a day
A TICO investigator arrives at ABC Travel Agency and sees someone inside taking files from
the cabinets and burning them in a pail. The investigator enters the agency and searches the
premises, without a search warrant. Is the investigator allowed to do this?
a. yes, as long as it is between 6:00 a.m. and 9:00 p.m.
b. no, the investigator cannot enter the premises without the warrant
c. yes, exigent circumstances permit the investigator to enter and search the premises
d. no, the investigator can enter only if accompanied by the police - correct answer-c. yes,
exigent circumstances permit the investigator to enter and search the premises
